Halong Bay Cruise Hunters Reviews 

the overnight cruise tour we booked from halong bay cruise hunters for me and my other 9 friends were turned out excellent, transfer, meals, kayaking and all inclusive in one package. they also offered great private van from cruise dock to airport on time after cruise finished.

I first wrote to this company back on the 21st Dec 2022 asking about limo transfers (we wanted to know what kind of vehicle is used and how many people would be in it) . A concise question was sent via WhatsApp (they say on their website to contact them via WhatsApp).
Next day a WhatsApp message arrived stating “hi”. That’s it. I mean, what am I supposed to do with that?…
I asked them to reply to my question and they wrote back “sorry”. Again, how is that useful? We are all busy people so this kind of communication is just not up to par!
I got frustrated and replied asking them what is the point in such pointless messages, which do not address the query?
They finally replied back with photos of the transport.

So on the 3rd January 2023 we finally decided to go ahead (despite this initial experience) and we went ahead to book online their Halong Bay Le Theatre 2D1N cruise for March 2023. We selected the desired cabin on the desired date and the reservation request was sent to them. We received an automated email to say that they will confirm our reservation within 12 hours.
It is now 7th January and there has been ZERO contact from them. I even sent them a WhatsApp message on the 3rd January to say we are waiting for their confirmation and that we would like to book with them - but to date this message has not even been read yet.

It makes you wonder how they would communicate with us and organise things when we have actually paid for the trip and partied with our money and what their communication would be like when we are on location and dependant on them?
This way of dealing with potential customers is screaming with lack of customer care.

Following this negative experience I have done some further research into this company who are a 3rd party organisation selling cruises, and after reading some very negative reviews about them and their cruises (ie. people complaining that they their cruises have been cancelled at a short notice (day before), or people were asked for more money on location and threatened if not paid, or that the Le Theatre cruise ship is definitively not luxury but dirty and old, or that the food was poor, that the transfer to the harbour was with a rude driver and took 4.5 hours instead of the advertised 2.5hours…etc etc and people saying that they do not take any responsibility for any of this) - after reading all these 1* or 2* reviews on Trip Advisor it is clear that we have a lucky escape not booking with this company!

This company provided the worst experience of our two weeks in Vietnam. I posted the review below on trip advisor, and since posting they’ve offered $20, $50 and finally $100 dollars for me to remove my review.

You will also see many 5* reviews, almost all of them from people who’ve never reviewed anything else before…..!

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Wow. I’m confused on how there are so many 5 star ratings for this trip. We relied on this for our booking, which was a mistake.

Before the trip you receive very little info, not even the boat name. I asked for the boat name by WhatsApping the number provided. The only response I got was “hi”.

The bus that picks you up in the morning of the trip is probably the best bit. An easy journey with a couple of stops.

Once on the boat the staff were lovely, including the cruise manager Dan. They were doing their best to keep people happy.

The boat is in serious need of refurbishment. It certainly wasn’t 5* as advertised. Maybe 2* at best.

Our bedroom door didn’t shut properly and there was a hole in the bathroom door. General cleanliness wasn’t great, with hairs from other guests in the bed / bedroom and a mouldy pillow being the highlights. At a guess the bedding wasn’t changed between guests (but I can’t prove this). See pictures for examples.

Overall, a disappointing trip which has left us regretting visiting Ha Long Bay.

Avoid at all costs!

We had a fantastic time on our cruise. The staff did everything possible to make it a memorable experience. Covid cut our cruise short but we felt totally safe and cared for. Definitely I’m coming back!

We booked 3days and 2 nights tour but only allowed to join 2d/1n and James came to our hotel to refund a part of money and he also arranged free private car to aiport for us. Highly appreciate