AVOID AT ALL COSTS
Horrible service from the start….sent 5 curtains for dry cleaning and the only good thing was collection and taking money from my account. The quote procing giving was wrong and their charged me extra despite the poor cleaning, they lost some items in the process and took them 48h to locate and most importantky the communication is terrible. The mails and chat on the website are very polite but not followed upon. The company is ran by a rude man who shouts at you on the phone when things go wrong. PLEASE AVOID if you don’t want to lose money, time and patience.
I wish I had read previous reviews before giving them my garments and my debut card number!
Reply from Hamlet Laundry - Enfield
We are truly sorry to hear about your unsatisfactory experience with our dry cleaning service. We deeply regret any inconvenience caused and understand the frustration you must have felt throughout the process.
First and foremost, we want to apologize for any miscommunication regarding the quote pricing and the additional charges you faced. It is never our intention to provide inaccurate information or surprise our customers with unexpected costs. We are currently investigating the matter to understand what went wrong and will take necessary steps to ensure that such issues do not recur.
Regarding the lost items, we understand how distressing it can be to have belongings misplaced during the cleaning process. We sincerely apologize for the delay in locating and returning these items to you. Our team is working diligently to improve our inventory management system to prevent such occurrences in the future.
As for the communication aspect, we take your feedback seriously, and we recognize the need to enhance our responsiveness and follow-up procedures. Our team is committed to improving communication channels, both via emails and website chats, to ensure a smoother and more attentive customer experience.
Regarding your remarks about the conduct of our staff, we deeply regret if you felt disrespected during any interactions. This behavior is not reflective of our values, and we will be addressing this matter with the individual involved. We strive to maintain a high standard of professionalism and courtesy in all our interactions, and we are committed to providing a respectful and pleasant experience for all our customers.
Your feedback is invaluable to us, and it helps us identify areas where we can improve and provide a better service. We appreciate you bringing these issues to our attention.
To make amends for the inconveniences you faced, we would like to offer you a discount on your next dry cleaning order with us. We want to assure you that we are committed to addressing the issues you raised and providing a much-improved experience in the future.
Please feel free to reach out to us directly at https://help.hamletlaundry.com to generate ticket so that we can promptly process your refund and discuss the discount for your next order.
Once again, please accept our sincerest apologies for the shortcomings you experienced. We truly value your feedback and hope to have the opportunity to regain your trust in our services