The initial contact by telephone was a little shaky but the service once in Norwich the following day was without fault. Car seems okay during the 40 miles drive to Suffolk although one of the two key... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more
Company replied
Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encoura... See more
Company replied
Professional and very friendly service by all staff. Staff at Ipswich took time to help us find a car that met all our needs and within budget. Great choice of cars and all with detailed overview... See more
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Company details
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Polite,can do (pickme up at station)…
Polite,can do (pickme up at station) and honoured the broken keyetc.
May 19, 2026
Reply from Hammond Cars
Thank you for your review. We’re delighted to hear you found the team polite and helpful throughout your experience with us.
We’re pleased we could assist with collecting you from the station and resolve the issue with the broken key as promised. Providing a helpful and reliable service is very important to us, so it’s great to know this made a positive difference to your visit.
Thank you again for choosing Hammonds and we hope you enjoy your new car.
Great staff,good prices for cars,A1👍👍👍
May 23, 2026
Reply from Hammond Cars
Thank you for the fantastic review. We’re so pleased to hear you were happy with both our team and the value of our cars.
Your kind comments mean a lot to us and we really appreciate your support. Enjoy your new car and thank you again for choosing Hammonds! 👍
Great experience explained everything…
Great experience explained everything step by step, second time using them
May 23, 2026
Reply from Hammond Cars
Thank you for your great review and for choosing Hammonds again. We’re delighted to hear you had another positive experience with us.
It’s fantastic to know the team explained everything clearly step by step and made the process straightforward and enjoyable for you. Repeat custom means a lot to us, so we really appreciate your continued support.
We hope you enjoy your new car and look forward to welcoming you back again in the future.
It was very easy and the sales manager…
It was very easy and the sales manager Paul was very easy going and not pushy
May 23, 2026
Reply from Hammond Cars
Thank you for your review. We’re so pleased to hear you found the whole process easy and enjoyable.
It’s fantastic to know Paul made you feel comfortable with his easy-going, no-pressure approach. We pride ourselves on creating a relaxed experience for our customers, so your feedback is greatly appreciated.
Thank you again for choosing Hammonds and we hope you enjoy your new car.
Reply from Hammond Cars
Thank you for your recommendation and kind words. We’re delighted to hear you received lovely service from the team.
Your support means a lot to us and we really appreciate you taking the time to leave your feedback. We hope you enjoy your new car and thank you again for choosing Hammonds.
Reply from Hammond Cars
Thank you for your kind review. We’re delighted to hear you found the team helpful, friendly and knowledgeable throughout your experience with us.
It’s also great to know you felt you received a fair price, as we always aim to provide both excellent service and great value for our customers.
Thank you again for choosing Hammonds and we hope you enjoy your new car.
Happy to use Hammonds for a second time…
There are a few things that I rate highly.. first, Hammonds are happy for you to take out a car for a test drive on your own.. That had not been my experience on previous occasions with other suppliers..
Secondly, their warranty is well-worth having. A couple of year back, we had occasion to how good it was and were delighted with the support we had in having repair work done. We paid the initial cost but Hammonds refunded us within a day or two.
Lastly, as long as you keep to the manufacturers recommended service intervals, Hammonds are happy for you to use a service centre of your choice..
A great crew to help you check out your 'new' car :-)
May 19, 2026
Reply from Hammond Cars
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that your experiences with Hammonds have been so positive over the years.
It’s great to know you appreciated being able to take a test drive independently, as we understand how important it is for customers to feel relaxed and comfortable when choosing a car. We’re also really pleased to hear that our warranty support gave you confidence and that the repair process was handled quickly and smoothly when you needed it.
Providing flexibility for servicing, while ensuring vehicles are maintained to the correct standards, is something we know our customers value, so your feedback is fantastic to hear.
Most importantly, thank you for your kind comments about the team. We’ll be sure to share your feedback with everyone involved. We hope you continue to enjoy your car and thank you again for your continued support of Hammonds.
I have a good experience with Jayden on…
I have a good experience with Jayden on my car.
May 14, 2026
Reply from Hammond Cars
Thank you for your review. We’re really pleased to hear you had a good experience with Jayden while purchasing your car.
We’ll be sure to pass your kind comments on to him and the team. Thank you again for choosing Hammonds and we hope you enjoy your new car.
Do not buy any car from these people
Do not buy any car from these people. Within a few months of buying from the Norwich branch my Audis suspension totally broke on the back including snapped a spring and two broken shocks. Hammonds warranty wouldn't cover any of it. Then 2 years later the front suspension has followed suit the whole lot including engine mount has snapped. Seems like hammond cars scrape their cars through an mot and sell the cars ready to cost the customer thousands of pounds to fix. Avoid at all costs!
May 22, 2026
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to leave your feedback, although we’re sorry to hear about the issues you’ve experienced with your vehicle.
We appreciate how frustrating and costly unexpected repairs can be, especially when you’re relying on your car day to day. All vehicles are thoroughly inspected and prepared prior to sale in line with legal and safety requirements, and we work with customers in accordance with the terms of the warranty provided.
Thank you again for your feedback.
Vw Polo
I bought a car on 16th May. I had a good look around and decided on a vw polo. My daughter in law and I were served by George at the Norwich branch. He was friendly and didn't rush me to make any decisions. He came with us on a test drive and helped me through every step on the way to buy the car. I would thoroughly recommend this branch of hammonds, they were all a friendly bunch and very professional. Thank you George. You are a credit to the team.
May 16, 2026
Reply from Hammond Cars
Thank you for your lovely review. We’re delighted to hear you had such a positive experience purchasing your VW Polo from our Norwich branch.
It’s great to know George looked after you so well, making sure you felt comfortable, unhurried and fully supported throughout the process, including your test drive and each step of the purchase. We’ll be sure to pass your kind comments on to him, as well as the rest of the team.
Thank you again for recommending us, and we hope you enjoy your new car.
Brought a car recently from the Gt…
Brought a car recently from the Gt Yarmouth garage, great service from start to finish, shoutout to Holly who sold me the car, very friendly and so helpful
Liam
May 17, 2026
Reply from Hammond Cars
Thank you for your review, Liam. We’re really pleased to hear you received great service from start to finish at our Great Yarmouth branch.
It’s especially nice to hear your kind words about Holly — we’ll make sure she sees your shoutout. We’re glad she was able to make the process friendly and helpful for you.
Thank you again for choosing Hammonds, and we hope you enjoy your new car.
Beware dynamic pricing model
Beware dynamic pricing model, look at a car online, price goes up, arrange a viewing, price goes up, scan the QR code on site, price goes up...Warranty is expensive and is not underwritten but is a pool of money set aside for all Hammond sites, everything is dependent on assessment by them so you could end up with poor quality repairs or none at all.
November 9, 2025
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
Our vehicle pricing is reviewed regularly in line with market conditions, vehicle demand and industry pricing data, which can occasionally result in price changes both up and down. We appreciate that this can sometimes be frustrating and we will certainly take your comments on board.
In regard to the warranty, we aim to be as transparent as possible about the cover provided and all claims are assessed individually to ensure repairs are completed appropriately and to a safe standard. We would never intentionally authorise poor quality repairs or leave genuine issues unresolved.
We value all feedback as it helps us improve both our communication and customer experience going forward.
Dealt mainly with the Ipswich branch…
Dealt mainly with the Ipswich branch where Stan was incredibly helpful. Also went briefly to the Norwich branch where George was helpful also.
We ended up buying at the Ipswich branch as the right car was there and Stan was great in talking us through the electric car and then with our purchase
May 18, 2026
Reply from Hammond Cars
Thank you for taking the time to leave us such a positive review.
We’re delighted to hear that both Stan at our Ipswich branch and George at our Norwich branch provided such helpful service during your search for the right car. Stan will be especially pleased to know that his support and guidance with the electric vehicle and purchase process made your experience a positive one.
We really appreciate your custom and hope you enjoy your new car. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
I recently bought my car from this…
I recently bought my car from this dealership and had a really great experience from start to finish. Lucy was absolutely fantastic- friendly, professional, patient, and very helpful throughout the whole process. She made everything easy to understand and never made me feel pressured.
Her customer service was excellent, and she went above and beyond to make sure I was happy with my purchase. I’m really pleased with my car and would definitely recommend both Lucy and the dealership to anyone looking to buy a vehicle. Thank you again!
May 14, 2026
Reply from Hammond Cars
Thank you so much for your wonderful review and for choosing us for your new car purchase. We’re delighted to hear that you had such a great experience from start to finish.
Lucy will be especially pleased to read your kind comments. Providing friendly, professional and pressure-free service is exactly what we strive for, so it’s fantastic to know she made the process easy and enjoyable for you.
We really appreciate your recommendation and hope you enjoy many happy miles in your new car. If we can help with anything in the future, please don’t hesitate to get in touch.
At last, a dealer who treats women the same as men!
Polite, friendly and knowledgable staff. A good range of cars. As a woman buyer, they treated me the same as my husband, which other dealers haven’t. There was no pressure to buy, just a relaxed and honest approach. I like the 30 return policy, if you find the car is not what you expected. Would definitely buy from here again.
May 16, 2026
Reply from Hammond Cars
Thank you for such a thoughtful review! We’re delighted to hear you found the team polite, friendly and knowledgeable, and that you felt comfortable and equally valued throughout your experience with us. Creating a relaxed, honest and pressure-free environment for all our customers is very important to us, so your feedback really means a lot. We’re also pleased the 30-day return policy gave you extra peace of mind. Thank you again for your recommendation, and we’d be delighted to welcome you back in the future!
Reply from Hammond Cars
Thank you for your lovely review! We’re delighted to hear Oliver looked after you so well and provided superb service throughout your visit. We really appreciate your feedback and hope you enjoy your new car!
An excellent service from Benji and the…
An excellent service from Benji and the other friendly staff - thank you!
May 15, 2026
Reply from Hammond Cars
Thank you for your kind review! We’re so pleased to hear you received excellent service from Benji and the rest of the team. Your feedback means a lot to us, and we hope to see you again in the future. Enjoy your new car!
Unlawful 4 week refund delay
I bought a car from this dealership which test drove well, but broke down completely on the drive home and was left dead on my driveway. After being recovered, a serious engine fault was diagnosed.
As a rural resident relying on this as my only vehicle, I asked for a courtesy car, which was flatly refused because it was a "warranty issue rather than breakdown." Left stranded and unable to get to work, I legally rejected the vehicle under the Consumer Rights Act 2015.
While the dealership accepted the rejection and took back the keys/documentation, they are now unlawfully refusing to issue an immediate refund. They claim they will withhold my money for up to 4 weeks until the new V5 logbook arrives in the post.
Under the Consumer Rights Act, a refund must be issued "without undue delay and within 14 days" of an accepted rejection. Legally, they cannot withhold funds over a V5 document (which is not even proof of ownership). I have already notified the DVLA by post to backdate the ownership change, and the trade transfer could easily have been done online.
This company is lazy, shows zero consideration for the financial impact of leaving a customer stranded without their money or a car, and is operating in breach of UK consumer law. Avoid them at all costs.
May 13, 2026
Unprompted review
Reply from Hammond Cars
Thank you for your review.
We’re sorry to hear your frustration regarding the process, however we would like to clarify the current position. The vehicle has been agreed for buy-back following your decision to return it, and we are actively progressing this for you.
At present, we are waiting for the V5 registration document to be received from you. Until this is returned to us, we are unable to complete the necessary DVLA transfer and therefore cannot finalise the refund or fully process the return of the vehicle. This is a standard requirement to ensure the vehicle is correctly and legally transferred back into our ownership.
As soon as the V5 is provided, we will be able to move immediately to complete the refund without further delay.
We appreciate this can feel frustrating, but there is no intention to delay the process unnecessarily. We are simply awaiting the final document needed to complete everything for you.
Great service by Daniel
Great service by Daniel. He looked after us perfectly. Not pushy. Calm and explained everything really well. Would certainly recommend friends an family to you. Thanks Daniel
May 13, 2026
Reply from Hammond Cars
Thank you for your lovely review! We’re delighted to hear Daniel looked after you so well and made the experience relaxed and informative from start to finish. Providing helpful, pressure-free service is exactly what we aim for, so it’s great to know Daniel delivered that for you.
We really appreciate your recommendation and hope you enjoy your new car. Thank you again for choosing Hammond Cars!
Very straightforward experience
Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encouraged to take this for as long as we needed (within reason), Paperwork was completed without fuss and able to drive away the same day.
May 10, 2026
Reply from Hammond Cars
Thank you for your great review! We’re so pleased to hear you had a relaxed and enjoyable experience with us. Our team always aims to give customers the space to browse at their own pace while being on hand whenever needed.
We’re glad the test drive process was quick and convenient, and that everything was completed smoothly so you could drive away the same day. Thank you again for choosing Hammond Cars, and we hope you enjoy your new car!
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