Hamper Moments Reviews 

105
TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

I made a mistake on the delivery address. I contacted Hamper moment’s and they rectified the issue. The item arrived on time at the right address. My friend was really happy with her chocolate hamper.... See more

Rated 1 out of 5 stars

The delivery was 6 days late when I had paid extra for 2 day delivery which was extremely annoying...I had ordered a gift for father's day but obviously did not arrive until two days after. I repeated... See more

Rated 3 out of 5 stars

Customer care could be better. A little more reassurance regarding delivery date would be helpful when ordering for a third party. However, gift has arrived before Easter (which is a relief.. as... See more

Rated 2 out of 5 stars

Ordered kitkat box on 1st April for birthday gift. Still hasn't arrived by 13th (today). Have contacted HamperMoments twice by email to check on order status, and as yet, have had no reply. I have h... See more

Company details

  1. Gift Shop

Written by the company

Thank you so much for visiting our shop. We really appreciate you taking the time to support small businesses. HamperMoments was created with the dream to spread love and remind people that they are loved ❤️ even in this difficult time. Our goal is to make lovely boxes for anyone and for any occasion to put a smile on people's face without breaking the bank. All gift boxes are lovingly wrapped in tissue paper and come with a free personalised message card. We also do large bulk/corporate orders, including your company logo. The boxes fit straight through the letterbox so they will be ready and waiting for the recipient! If you have any questions, please do not hesitate to get in touch. Happy Shopping!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

105 reviews

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2.7

All reviews

(105)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a bag of mixed chocolate sweets…

Ordered a bag of mixed chocolate sweets the sweets have obviously been exposed to heat dry and off colour ...also contained NUT clusters covered in chocolate !!! With no mention of nuts on the site or on the packaging ! DANGEROUS !

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

No English ingredients list

Item was delivered. These were the face masks. All the ingredients are in foreign which is a red flag as they should be in English to be sold here. Can't check for any allergens. Sent a few emails no reply. Will be contacting the bank to get a refund

December 3, 2025
Rated 1 out of 5 stars

Avoid

Cancelled my order without reason and issued a refund. Zero correspondence regarding the matter, despite numerous attempts to contact them

November 29, 2025
Rated 1 out of 5 stars

I ordered the chocolate coins

I ordered the chocolate coins, then received an email stating I had cancelled the order which I definitely didn’t, tried to phone and sent and email stating I hadn’t cancelled no reply from either. No money was taken.

November 12, 2025
Rated 1 out of 5 stars

AVOID THIS COMPANY AT ALL COSTS - their trading standards are appalling……

Purchased 1,000 Santa coins for £114.95. Hamper Moments then rejected the payment without any notification or explanation. As a result, I immediately placed another order for the same Santa coins and the company had deliberately increased the price to £149.95 !!! Messaged the company for an explanation and no response as it’s quite clear what they have done. Reported to trading standards who have now taken on my case to investigate the working standards of this company - AVOID at all costs !!!!

August 21, 2025
Rated 5 out of 5 stars

Great taste

Great taste, nice mix of sweets even got a freebie of sweets which was kind of them to give, would consider ordering again.

August 9, 2025
Rated 1 out of 5 stars

Awful company

I wouldn't order from this company ever again , the communication is awful I emailed twice in regards to my order to no response, I specified I needed these sweets for an important order that was due on a specific date , they didnt arrive untill today 3 weeks later , I no longer even need these now as I had to order from somewhere else and have paid out double what I needed too , delivery time frame was i correct as waiting 3 weeks for an order is not acceptable with no correspondence or an apology that it was being delayed either, overall disgraceful customer service . Will be returning my product i no longer need as it will now go to waste !!

June 21, 2025
Rated 2 out of 5 stars

Delayed, or perhaps, lost order!

Ordered kitkat box on 1st April for birthday gift. Still hasn't arrived by 13th (today). Have contacted HamperMoments twice by email to check on order status, and as yet, have had no reply. I have had to settle payment, but feel frustrated at lack of communication.

April 1, 2025

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