Did not realise I had to sign for the package, which was inconvenient. Hamper box is slightly damaged with torn joints. Most of the items are a smaller than I expected. Can't comment on quality... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Recipients loved the hamper I gifted them and customer service from Hampers.com itself is very good. The reason I’ve scored 4 out of 5 is because of issues with the courier company. I acknowledge it’s... See more
Company replied
Customer service is great, very helpful with an address mix up & as the hamper didn't arrive on the named day, they happily gave me a refund for the postage. Recipient loved the hamper, thank you. I... See more
Company replied
I have used Hampers.com a number of times. This time the Warehouse inadvertantly made a mistake quickly corrected by the business. It is pleasing to find a business that stands by its reputation... See more
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Company details
Written by the company
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Contact info
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, United Kingdom
- 01235 833732
- help@hampers.com
- hampers.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exellent hampers
The hampers were exceptional. Both the products and presentation were excellent, and the recipients enjoyed them immensely.
April 8, 2026
Unprompted review
Reply from hampers.com
Dear LeighAnn,
Thank you for your feedback,
We’re really pleased to hear you were happy with the hampers themselves, however we’re very sorry to hear about the issues with the delivery, especially as this was for a special occasion.
This is certainly not the experience we aim to provide, and we completely understand your disappointment.
Our team will be reaching out to you directly to look into this further and make things right.
Kind regards
Team Hampers.com
Paid extra for the hamper to be…
Paid extra for the hamper to be delivered by a specific date. Didn’t arrive. Avoid - waste of money and time
April 13, 2026
Unprompted review
Reply from hampers.com
Dear Annie,
We’re really sorry to hear about this and apologise for the inconvenience caused with your delivery not arriving on the selected date.
Our customer care team will be in contact to resolve this for you as quickly as possible.
We appreciate you bringing this to our attention and thank you for your patience.
Kind regards,
Team Hampers.com
Reply from hampers.com
Dear Janet,
Thanks for your feedback,
We’re really glad to hear you’re happy with the quality of our products, pricing, and fast delivery.
We appreciate your support and look forward to serving you again soon.
Kind regards,
Team Hampers.com
First Time Order
Would not recommend; it has been a nightmare from start to finish to get the package for Easter, which should have been sent on 8th of April, as of 13th of April, still no package!
March 27, 2026
Unprompted review
Reply from hampers.com
Dear Nathan,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We completely understand your frustration regarding the delay with your Easter delivery. Our team has been in contact with you to help get this resolved and ensure the matter is being properly looked into.
We truly apologise for the inconvenience caused and appreciate your patience while we work to put things right.
Kind regards,
Team Hampers.com
Beautiful gift ideas and excellent customer service
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They were beautifully presented and full of delightful goodies.
Naomi was so helpful when I realised I had inputted the wrong address for one the deliveries and managed to contact the courier and have the hamper returned to be reprocessed in such good time.
Thank you! We shall use you again!
April 2, 2026
Unprompted review
Reply from hampers.com
Dear Ros,
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that your team enjoyed the afternoon tea hampers it’s especially lovely to know one of them was so touched by the gift. That’s exactly the kind of experience we hope to create.
I’m also pleased Naomi was able to assist quickly with the address issue and ensure everything was resolved smoothly.
Thank you again for your kind words and support we truly appreciate it and look forward to helping you again in the future.
Warm regards
Hampers.com Team
Naomi was absolutely fab in helping me…
Naomi was absolutely fab in helping me sort out a nice message for my grandparents! Took some stress away after having a baby 😊
April 6, 2026
Unprompted review
Reply from hampers.com
Dear valuable Customer,
Thank you so much for your kind words. We’re delighted to hear that Naomi was able to help you create the perfect message for your grandparents, especially during such a busy and special time.
Congratulations on your new arrival, and we’re so pleased we could make things a little easier for you.
Kind regards,
Hampers.com Team
Easy to order could send multiple…
Easy to order could send multiple parcels to different addresses good prices and delivery
March 27, 2026
Unprompted review
Reply from hampers.com
Dear Janice,
Thank you for your lovely feedback. We’re so pleased to hear that you found the ordering process easy and convenient, especially when sending to multiple addresses.
It’s great to know you were happy with our pricing and delivery as well. We truly appreciate your support and hope to assist you again soon.
Kind regards,
Hampers.com Team
An efficient service from beginning to…
An efficient service from beginning to end. I can highly recommend!
March 27, 2026
Unprompted review
Reply from hampers.com
Dear Victoria,
Thank you for your kind feedback. We’re delighted to hear that you experienced an efficient service from start to finish.
Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Kind regards,
Hampers.com Team
top class
top class, will definitely use again. Delivery was superb as well as communication
March 26, 2026
Unprompted review
Reply from hampers.com
Dear Phil,
Thank you for your wonderful feedback. We’re delighted to hear that you found our service top class and that both the delivery and communication met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Hampers.com Team
Great choice of hampers
I have ordered hampers several times from hampers.com and the choice is great. Recently sent two afternoon tea ones to friends as a thank you and they loved them
March 26, 2026
Unprompted review
Reply from hampers.com
Dear Deborah,
Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear that you enjoy our range of hampers and that your friends loved the afternoon tea gifts.
It’s always a pleasure to be part of your thoughtful gestures, and we look forward to helping you again in the future.
Kind regards,
Hampers.com Team
Reply from hampers.com
Dear Mcdonald,
Thank you for your kind feedback. We’re so pleased to hear that you found the ordering process easy and enjoyed our selection.
It’s especially lovely to know that your mum loved the hamper. We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Hampers.com Team
Speedy delivery
Although i did not pay for express delivery it was still delivered next day. I cannot comment on the quality of the hamper as it was a friend of friend from my recommendation of previous hampers.
March 20, 2026
Unprompted review
Reply from hampers.com
Dear Mrs Susan,
Thank you for your feedback.
We’re pleased to hear your order arrived the next day even without express delivery.
We hope the recipient enjoyed the hamper, and we really appreciate you recommending us based on your previous experience.
Kind regards,
Team Hampers.com
Did not realise I had to sign for the…
Did not realise I had to sign for the package, which was inconvenient.
Hamper box is slightly damaged with torn joints. Most of the items are a smaller than I expected. Can't comment on quality as recipient has not tried them yet.
Edit- received a very nice response from the company, unfortunately the signing was the fault of the delivery company. Can't put 5 stars at the moment as have not tested the goodies.
March 21, 2026
Unprompted review
Reply from hampers.com
Dear Nicolette,
Thank you for your feedback.
We’re sorry to hear that the delivery requirements were inconvenient and that the hamper did not meet your expectations in terms of presentation and size.
This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
A member of our customer care team will be in touch with you shortly to discuss this further and help resolve the matter
Kind regards
Team Hampers.com
Great gift for a good time
It’s the second time I use Hampers to send a beautiful basket with goodies as gifts and they were both very successful. It’s a great gift idea for people that enjoy nice food and drinks.
March 13, 2026
Unprompted review
Reply from hampers.com
Dear Tania,
Thank you so much for your lovely review.
We’re delighted to hear that you’ve used us more than once and that both hampers were a success. It’s great to know they made such enjoyable gifts.
We really appreciate your support and hope to help you send many more thoughtful gifts in the future.
Kind regards,
Team Hampers.com
Special delivery!
Being able to deliver a special hamper to my daughter on her birthday from a different country means a lot. She always enjoys the treats that await. Hampers never disappoint.
March 17, 2026
Unprompted review
Reply from hampers.com
Dear Janet,
Thank you so much for your kind words.
We’re truly delighted to hear that we can help you send something special to your daughter on her birthday, even from afar. It’s wonderful to know she enjoys the treats and that we’ve been able to be part of those moments.
Your continued support means a lot to us, and we’re so pleased to hear we’ve never disappointed.
Kind regards,
Team Hampers.com
Would have been 5 star
Hamper was delicious but unfortunately arrived late for Mother’s Day due to Evri’s poor service. Steve was quick to respond and the customer service was excellent. These things happen but it was rectified quickly and communicatively. Thanks
March 16, 2026
Unprompted review
Reply from hampers.com
Dear Jon,
Thank you for your thoughtful review.
We’re so pleased to hear that you enjoyed the hamper and that our customer service team, especially Steve, was able to support you quickly and keep you updated throughout.
We’re very sorry again that the delivery arrived late for Mother’s Day due to the courier, but we truly appreciate your understanding and patience. It means a lot to us that you recognised the effort to put things right.
Thank you again for your kind words, and we hope to assist you again in the future.
Kind regards,
Team Hampers.com
Great service
Great service. Super quick delivery and a great gift. 🎁
March 19, 2026
Unprompted review
Reply from hampers.com
Dear Valuable Customer,
Thank you so much for your kind words.
We’re delighted to hear you were happy with the service, speedy delivery, and that the gift made a great impression.
We really appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind regards,
Team Hampers.com
Customer service is great
Customer service is great, very helpful with an address mix up & as the hamper didn't arrive on the named day, they happily gave me a refund for the postage.
Recipient loved the hamper, thank you.
I would gladly use hampers.com again in the future.
March 16, 2026
Unprompted review
Reply from hampers.com
Dear Simon,
Thank you so much for your lovely review,
We’re really pleased to hear that our customer service team could help resolve the address mix-up and that you were happy with how we handled the delivery issue.
It’s wonderful to know the recipient loved the hamper—that’s exactly what we aim for.
We truly appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Team Hampers.com
Hampers are just too small
Hampers are just too small
As some reviews have mentioned, you are getting a smaller box than you think. The website doesnt show the dimensions clearly so you think you're getting a nice big box. The items are also very small. Would i use again, yes, but at least i now know what im getting
March 14, 2026
Unprompted review
Reply from hampers.com
Dear AJ,
Thank you for your feedback.
We’re sorry to hear that the hamper did not meet your expectations in terms of size. We understand how important it is for the presentation and contents to match what you had in mind, and we appreciate you highlighting this.
Your comments regarding the box dimensions and item sizes are very helpful, and we will take this on board to improve how we present our products online.
We’ll also be reaching out to you directly to discuss your experience further.
Thank you again for your honest review we truly value your feedback and are glad to hear you would consider using us again.
Warm regards
Team Hampers.com
Fantastic service
Fantastic service, immediate response from Customer Services when address change was required. Then apparently a very pilot delivery service too. Huge thank you for great Mother’s Day service and lovely product too.
March 14, 2026
Unprompted review
Reply from hampers.com
Dear Katie,
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our customer service team and that the address change was handled quickly for you. It’s also wonderful to know the delivery and the Mother’s Day hamper met your expectations.
We truly appreciate you taking the time to share your feedback, and we hope to assist you again in the future.
Warm regards,
Team Hampers.com
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