Hampshire Generators Reviews 292

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, polite, and knowledgeable staff who go above and beyond. Many people highlight the outstanding customer service, particularly the efficient after-sales support and prompt communication, with several individuals highlighting exceptional assistance from staff members. However, some customers were dissatisfied with product quality, reporting issues like faulty generators or broken solar panels upon arrival. A few others also felt that the delivery service was problematic, citing delays, missed deliveries, or issues with specific couriers.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the product quality, describing... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the exceptional support,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise prompt replies, next-day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend buying your generator from Hampshire Generators. I had a problem months after purchase and thought I’d be on my own, but I contacted them anyway and their customer service was amazi... See more

Rated 5 out of 5 stars

Great service from Hampshire Generators and Lucy Miller. My Bluetti AC240P developed a fault and Lucy contacted Bluetti and arranged for it to be collected to be inspected. Unfortunately it couldn't b... See more

Rated 5 out of 5 stars

I would like to comment on the after sales service provided by Lucy as she has been really helpful. I enquired about returning one of the items I had purchased as it was surplus to my needs and Lucy r... See more

Rated 5 out of 5 stars

My trusty Honda EX650 generator had been neglected for a number of years and would only run with the choke on. I contacted Hampshire Generators who said they would look at it to see what the issue... See more

Company replied


Company details

  1. Generator Shop

Written by the company

We specialise in the supply, installation and service of petrol generators, diesel generators and portable power stations. We are not only online resellers - we are engineers that maintain and repair this equipment in our own workshops.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

292 reviews

5-star
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1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent!

Stuff in stock when it says it is (not true of all suppliers!). Smooth transaction. Very prompt delivery. Thanks

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy to order on line. Order delivered on time as stated within 3 working days. Responded with my 1 query in a very helpful and pleasant manor

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great Delivery & Product

Bought this on special offer for my husband's birthday. A Jackery 1000 Explorer. We used it for a 6 day camping trip with an non-Jackery solar panel and it performed really well. We did have to charge it a couple of times on an electric point due to bad weather, but it ran our lights and our fridge with ease. Very happy with the purchase and I have a happy husband.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Well designed

Bought Anker 535 Power Station. Incredibly fast delivery by Hampshire - better than Amazon. The equipment is well made and well designed, doing everything promised.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Bluetti

Although not used the BLUETTI yet customer services were excellent, delivery as said very happy.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient service

Efficient service, good price, quick delivery. Had a question reference the warranty and it was quickly answered positively. Would recommend

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. Hampshire Generators contacted me about my order and were absolutely helpful every step of the way. Because I was due to go away soon they made sure my order was shipped as soon as possible. I will always use them now for anything power wise I need for my campervan.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Amazingly quick service

Amazingly quick service, item had been processed within about 10 minutes of ordering. Item was with me by the end of the next day. Also at the lowest price! Cant fault them at all, would highly recommend them!

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Super product super service 👌

I ordered my jackery 240 and solar panel one day hoping I would have it by the time I stopped for my holidays. Got an email the same day I ordered to say delivery was next day by FedEx. Surely enough. It arrived. Mega delighted with my jackery and the service. Now I can stay out in my wee camper for longer. Got it all packed in my van as I type. Heading out for a few days nature therapy. Thanks Jackery and thanks hampshire generators.

August 4, 2023
Unprompted review

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