Hampson Hughes Solicitors Reviews 

102
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ok,, thanks to you Richard first, Also, Lucy, Megan, Michelle, with whom I always speak to you first, Richard, Also, thank you Charlotte very much, And also Lauren in the payments department, t... See more

Rated 5 out of 5 stars

Chris Byrne was excellent in handling my claim, he always had time to talk through each step and explain the process to me. Hampson Hughes have handled a number of my claims recently and in the past a... See more

Rated 5 out of 5 stars

My case was handled by Christopher Byrne and I am very happy with the service and payout. My case was handled professionally, with quick responses and constant updates at every stage of my case. Would... See more

Rated 1 out of 5 stars

Hampson Hughes dealt with my work related claim, regarding noise levels in the workplace , in which eventually led to a hearing defect, having agreed for Hampson Hughes to act on my behalf, from day o... See more

Company replied

Company details

  1. Lawyer

Information provided by various external sources

We are leading Personal Injury Solicitors. Specialising in No Win No Fee Compensation in Holiday, Car Accident, Accidents at Work, medical and cosmetic negligence, serious & catastrophic injury claims. We have won over £65 million in compensation for our clients since January 2015.


Contact info

3.9

Great

TrustScore 4 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(102)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Be very careful of hidden fees

Update. Having now spoken to a manager, they listened to the phone conversations and agreed to waive the additional fee as a ‘gesture of goodwill’ as it was clear it was never mentioned or agreed to and none if their paperwork made it clear or stated the fee. The manager was far more helpful however they still would not take responsibility for the ‘hidden fees’ and I definitely think they need to change their processes and paperwork to be more upfront about it. It also did not entirely remove the bad feeling caused by the previous bad service and ‘threats’ on previous phone calls. That is why I cannot award 5 stars.

Absolutely terrible experience. The ‘managers’ on the phone were very aggressive and unprofessional. When I enquired I was informed they would take 15% of the compensation and that there were no other fees involved. They then tried to take 25% of any compensation plus a fee of £350 for an ‘insurance policy’ that was never discussed or agreed to. When I suggested cancelling the claim they threatened to take me to court to pursue their costs from me despite telling me beforehand I would have no costs whatsoever!!!! Absolutely terrible experience, I will now be taking my complaint to the law society.

June 17, 2019
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Dear Daniel,

We're pleased that this matter has now resolved to your satisfaction. We thank you for your feedback, and will take it onboard as it always important to us that, as a business, we continually improve and offer our client the best possible service.

Kind Regards,
Nick

Rated 1 out of 5 stars

Hampson Hughes took my claim on only to…

Hampson Hughes took my claim on only to drop it at the thought of going to court ,
Also they charge 25% of your money as well as there own huge bill to other parties
Very poor service and have ruined my claim and my sons as other solicitors will not take my claim on which was a very straight forward non fault road traffic accident.
I won’t ever use or will be recommending them ever .
Try other firms

April 12, 2019
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Dear Mr Gallagher,

We strive to provide an excellent service to all of our customers and also ensure that our fees and costings are clearly communicated across all of our documentation. However, we're sorry to hear that you were not satisfied with our service on this occasion.

If you would like to discuss this further, please contact us at compliance@hampsonhughes.com

Kind Regards,
Nick

Rated 5 out of 5 stars

Great Service

Great service from start to finish. I'm very happy with the compensation that i received. Thanks!

April 9, 2019
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Joseph,

Thanks for your very positive feedback and 5* rating of our services. We're very happy to hear that you were happy with the compensation you received.

If you ever need us again in future, please don't hesitate to reach out.

Thanks,
Nick

Rated 5 out of 5 stars

great outcome

Always helpful with excellent communication throughout and won my case.

February 4, 2019
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Liz,

Thanks for your 5* review of Hampson Hughes Solicitors, we're happy that you had a good experience with us and that we got you the outcome that you deserved.

Thanks,
Nick

Rated 5 out of 5 stars

Hearing claim

Very helpful with the advice I was given threw out my claim very good keeping in contact explaining how my claim was going my solicitor was very helpful and gave good advice happy with the out come off my claim

February 4, 2019
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Yvonne,

Thank-you for your positive feedback about our services. It's great to hear you were happy with the advice we gave you and the outcome of your claim.

Thanks,
Nick

Rated 5 out of 5 stars

i was contacted after my car was writen…

i was contacted after my car was writen of in an acident i had problems with my neck and still have i was refered to 2 diferent doctors near my home who both caried out a thourer investigation of the injury the solicitors took on my case and won it for me i got a good pay out from the other less my solicitor fees well worth it first class servise i would use them again if the need arose

October 29, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi John,

Thank-you for your positive words about your experience with Hampson Hughes Solicitors, it makes us very happy to hear you received such great service from us.

We would be more than happy to assist you, if you ever needed our services again.

Thanks,
Nick

Rated 1 out of 5 stars

Excellent experience- always kept…

Excellent experience- always kept informed and up to date. Excellent outcome of the case
No complaints

October 27, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Alexander,

Thanks for your positive words in your feedback. Unfortunately, your review has been registered as 1*, this seems like a mistake when reading your very nice feedback.

I've emailed you directly with options on how this can be updated.

Thanks,
Nick

Rated 5 out of 5 stars

Very professional

Hampson Hughes helped me over come a very difficult situation with a Compensation Claim. They kept me informed on a regular basis and were very considerate. I would recommend them to anyone who needs a very supportive team. They are clearly all about the customer.

September 23, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Mrs Hall,

Thank-you for your positive review of our services at Hampson Hughes.

We're very reassured by your fantastic comments, and we're happy that we were able to support you through your claim with such success.

Thanks,
Nick

Rated 5 out of 5 stars

Quality Solicitors

A very honest and supporting solicitors, handled all my claims with professionalism and conduct to a conclusion

September 20, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Dave,

Thanks for your kind words about the experience you received from Hampson Hughes, it's very reassuring.

If you need our help with anything in future, don't hesitate to give us a call.

Thanks,
Nick

Rated 5 out of 5 stars

My claim was resolved quickly and…

My claim was resolved quickly and efficiently, and I received the best possible compensation for my injuries. I would recommend Hampson Hughes to anyone who has been involved in a accident.

September 19, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Allan,

Thank-you for your positive feedback about our services. It's great to hear you were happy with the outcome of your claims and would be happy to recommend us.

Thanks,
Nick

Rated 5 out of 5 stars

They are just simply the best

They are just simply the best. No hassles at all throughout the whole process.

I was provided with the right advice and I eventually got the right outcome.

September 19, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Taiwo,

Thank-you for rating us so highly, we're very happy that you had a great experience from Hampson Hughes Solicitors and it's great that you had the right outcome for your claim.

If you ever need our services again, please don't hesitate to reach out.

Regards,
Nick

Rated 5 out of 5 stars

Recommended

September 19, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Lila,

Thank-you for such a high star rating, and we're very please you trust us enough to recommend us.

Thanks for the positive review and have a great day.

Thanks,
Nick

Rated 5 out of 5 stars

Hampson Hughes delivered an excellent…

Hampson Hughes delivered an excellent service from start to finish , I'd recommend them and use them again should I ever need them

September 19, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Ian,

Thanks for your very positive feedback and 5* rating of our services. We're very happy to hear that you would be willing to use us again.

If you ever need us again in future, please don't hesitate to reach out.

Thanks,
Nick

Rated 5 out of 5 stars

very satisfied with the paperwork that…

very satisfied with the paperwork that has been done. No complaints.

September 19, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Carol,

Thanks for your 5* review of our services at Hampson Hughes. We're very happy that we were able to assist you during this time.

Thanks,
Nick

Rated 5 out of 5 stars

So reliable and excellent customer…

So reliable and excellent customer service

September 17, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Marie,

Thanks for your feedback, and 5* review of our services at Hampson Hughes.

If you ever need our services in future, please don't hesitate to reach out.

Thanks,
Nick

Rated 5 out of 5 stars

MY EXPERIENCE WITH HAMPSON HUGHES…

MY EXPERIENCE WITH HAMPSON HUGHES SOLICITORS HAVE BEEN EXCELLENT MY CASE HAD BEEN DEALT WITH DILIGENT AND EFFECIENCY

September 17, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Frank,

Thanks alot for your positive feed and 5* review of our service at Hampson Hughes Solicitors.

If you're ever in need of our services in future, please don't hesitate to reach out.

Thanks,
Nick

Rated 1 out of 5 stars

Hampson Hughes dealt with my work…

Hampson Hughes dealt with my work related claim, regarding noise levels in the workplace , in which eventually led to a hearing defect, having agreed for Hampson Hughes to act on my behalf, from day one they kept me up to date both verbally and in writing, through out the claim they were professional & sincere in every step of the way. Extremely pleased with the financial outcome they achieved for me. Regards Ron Phethean.

September 17, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Ron,

Thanks for your positive words in your feedback. Unfortunately, your review has been registered as 1*, this seems like a mistake when reading your very nice feedback.

I've emailed you directly with options on how this can be updated.

Thanks,
Nick

Rated 5 out of 5 stars

Hampson Hughes made the process very…

Hampson Hughes made the process very simple and were very professional every step of the way. They kept me informed of all developments before we reached a satisfactory result.

September 17, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Stephen,

Thank-you for leaving such a positive 5* review of the service at Hampson Hughes.

It's very reassuring to read such good comments about the service you received and if you need us in future, don't hesitate to reach out.

Thanks,
Nick

Rated 5 out of 5 stars

Very professional company

Hampson Hughes were very professional and thorough when dealing with my compensation claim and ensured all bases were covered which helped secure a successful outcome.

September 16, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Malcolm,

Thanks for taking the time to leave us such good feedback on your experience at Hampson Hughes. We really appreciate your 5* review of our services.

Thanks
Nick

Rated 5 out of 5 stars

Very infective

September 16, 2018
Unprompted review
Hampson Hughes Solicitors logo

Reply from Hampson Hughes Solicitors

Hi Kehinde,

Thanks for leaving us a high star rating of our service at Hampson Hughes.

Regards,
Nick

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look