While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and professional approach, often highlighting their quick response times. The overall service is consistently described as excellent, with many appreciating the smooth and easy experience, particularly regarding property management and sales. Reviewers also commend the company's various locations for their effective and attentive service. However, some people were dissatisfied with the management in one particular branch, citing a lack of ownership regarding advice and a perceived lack of customer focus. A few other people also felt that communication was poor, and that issues like property inspections were not thorough, leading to unresolved problems and additional costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Service

Clients share positive opinions on service, consistently praising its professionalism and efficiency. Many... See more

Response time

People report positive experiences with response times. Customers consistently praise the promptness and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight prompt and efficient... See more

Location

Customers had positive experiences with location. Many reviewers appreciate the national coverage and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term ma... See more

Rated 4 out of 5 stars

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!

Rated 5 out of 5 stars

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well... See more

Rated 5 out of 5 stars

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the serv... See more


Company details

  1. Real Estate Agents

Written by the company

Hamptons offers an extensive portfolio of UK and international property, marketed via our 85 offices. Our services include sales, lettings, residential developments, property management and mortgages. We are continuing to expand both locally and internationally, positioning ourselves as one of the most valuable residential property groups in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fully managed rental 👍🏻👍🏻👍🏻👍🏻

Based on my experience as a fully managed landlord in Pimlico, the team at Hamptons earns their fees by i) selecting upfront respectful and reputable candidates, so to avoid a continuous rotation of short term tenants and the associated higher wear and tear of the properly; this has not resulted in gaps in occupancy ii) ensuring continuity in the end-to-end management of the contract (registration of the deposit, checking in/out, daily and out-of-hours dealing with maintenance issues, regular inspections, mandatory certifications, etc). April K and the team are readily available either via email or phone and work to provide peace of mind in relation to an increasingly complex process due to new and ever changing regulatory requirements and expectations.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent property management

Been renting with Hamptons for 2 years now. Any problem I've had is sorted promptly. Our property manager Danish Ashraf is very responsive and a pleasure to deal whenever issues with the property have arisen

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I’ve had a really great experience working with my April Keane. She is incredibly responsive and always quick to come back to me, which makes the whole process much less stressful. Any issues I’ve had have been handled efficiently and effectively, with clear communication throughout. It’s reassuring to know that when something needs sorting, she takes ownership and gets it resolved promptly. I’d highly recommend her to anyone looking for a reliable and proactive agent.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Harjeet Hamptons Review

Harjeet and colleagues always answer our queries promptly and have always resolved property issues in a timely manner. Harjeet has a pleasant manner and clearly communicates well with successive tenants.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Annabel Onuche…

I have let properties for the last 20 years and wanted to highlight the exceptional service I have received over the years from Annabel Onuche. Her approach, level of service and ability to just "get things done" is fantastic and as a landlord I never have any concerns regarding the properties she is in charge of. She also has a great ability to develop and maintain good relationships with my tenants and I have rarely in the past 10 years since she has been in charge, had to get involved - complete peace of mind for me as a landlord and a service worth every penny -Thank you

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great Property Manager

Danish Ashraf, our property manager, has been very helpful and reliable throughout our tenancy. When we recently had a boiler leak, he responded quickly and kept us updated. He communicates clearly, follows up well, and works hard to find practical solutions. We really appreciate his support and professionalism.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

We've worked with Alexandra Lancaster…

We've worked with Alexandra Lancaster for some time now, and her service has always been excellent. Communication is consistently clear, timely and proactive.What truly sets her apart is her personal approach - she follows up on every detail, takes swift action when needed, and always reports back once matters are resolved to everyone's satisfaction. Alexandra is professional, reliable and a genuine pleasure to work with. Highly recommended.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Best property manager in a long time

My experience with Patryk has been fantastic. He has always been friendly, prompt with responses, and ensured any maintenance requests are taken care of as soon as possible. Truly professional. Thank you Patryk.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

April Keane property manager

I have dealt with April Keane on several occasions, and her professionalism and ability to handle emergencies have truly impressed me. Reliable, quick, and highly competent. I feel fortunate to have found someone like April as my property manager.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hamptons property management…

We use Hamptons property management service and we have been very pleased with Max Barnes and his team. We get a phone call or email if there is a problem at the house, and the team quickly get contractors to resolve the issue. Would recommend this service.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and attentive team!

I was served notice to leave my previous flat, and the Hamptons team at Oxford were extremely helpful and got me moved in somewhere within a week! A huge thank you to Mohammed Raja for taking the time to show me around properties that suited my criteria exactly! Since moving into the flat, the Hamptons team have been great too. I've had a few maintenance issues, but Max Barnes has been great and promptly resolved issues and followed up really well. Thanks so much!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hamptons as letting agents

Hamptons have done a great job as letting agents - responding quickly to queries and issues and following up where necessary. Letting through them has been stress free so far.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

maintenance

We've had a lot of maintenance needs lately, but they have been handled professionally. Our property manager, April Keane, has been very helpful.

February 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look