Lamp has scratch marks and hairline cracks on the bright gold rim at base. This doesn't look like the image depicted on the website and the description did not state that markings of this kind are in... See more
Company replied
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See what reviewers are saying
I purchased a planter and a rug. Both are great quality. I received the planter quickly but when rug didn’t arrive in a week I checked tracking and it appeared to be stalled. I contacted Hamptons Home... See more
Company replied
I love Hamptons Home. Every-time I have ordered off them my goods come beautifully packaged. They have quality products every time. It’s my favourite Hamptons homewares store. Haven’t been disappointe... See more
Company replied
Absolutely the best customer service I’ve ever encountered. Really care about each customer, your needs and your precious products. Products are such high quality and beautiful. Definately will be a r... See more
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Company details
Written by the company
"Hamptons Home is an award winning online store for Hamptons style homewares inspired by the casual sophistication of seaside homes in Manhattan, New York. A female-owned brand, Hamptons Home offers a wide range of quality home decor Australia wide such as cushions, artwork, table lamps and planter boxes.
Contact info
PO Box 899, 4209, Upper Coomera, Australia
- sales@hamptonshome.com.au
- hamptonshome.com.au
4.5
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from Hamptons Home
Thank you for your kind review of Hamptons Home. We appreciate your support and can't wait to see you shop with us again soon.
Ease of purchase
Attractive emails of products. Easy to complete website purchase and prompt processing and postage.
September 18, 2023
Reply from Hamptons Home
Thank you for your kind review of Hamptons Home. We appreciate your support and can't wait to see you shop with us again soon.
Great products and quick delivery.
August 23, 2023
Reply from Hamptons Home
We greatly appreciate your kind review. It brings us immense satisfaction to learn of your positive experience with our products and the prompt delivery service. At Hamptons Home, we are committed to delivering excellence and ensuring our customers' satisfaction. Should you require any further assistance or have inquiries, please do not hesitate to contact us. We eagerly anticipate the opportunity to serve you once more in the days ahead.
Great customer service thank you team!!
August 8, 2023
Reply from Hamptons Home
We extend our sincere gratitude for your generous feedback. The acknowledgment of our dedicated customer service team's efforts warms our hearts. At Hamptons Home, we prioritize providing exceptional service to our valued clientele.
If there's anything more we can assist you with, please don't hesitate to reach out. We eagerly await the privilege of serving you again, and your appreciation motivates us to continue delivering excellence.
Beautiful Rug
I love this rug- feels so soft! The colours were just what I thought they would be.
August 11, 2023
Reply from Hamptons Home
Thank you so much for taking the time to share your feedback on our rug from Hamptons Home! We're absolutely thrilled to hear that you're loving the rug and that it has met your expectations in terms of both comfort and colour. We hope to see you again.
Reply from Hamptons Home
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with our super-fast delivery and that you're loving your new rug.
Love love love!!
Fast delivery & my paintings were well packed. I love them so much I just wish I could afford the whole set.
July 23, 2023
Reply from Hamptons Home
Thank you for sharing your enthusiastic feedback with us! We're thrilled to hear that you're absolutely loving the paintings you received and that our fast delivery and careful packaging have contributed to your positive experience.
Order not received
On 30 June I notified the company they sent the wrong order (which they required me to print a label to return). Despite being advised the correct order was sent I have received nothing. Do not shop here.
July 12, 2023
Unprompted review
Reply from Hamptons Home
Thank you for your feedback. We apologize for any inconvenience caused and assure you that we are actively working to resolve the issue. After receiving your notification about the incorrect order, we took immediate action to send you the correct items.
However, upon your request to cancel the order, we have since redirected the parcel back to our facility to streamline the process.
We value your feedback and apologize for falling short of your expectations. Our team is continuously improving our processes and customer service, and your feedback helps us address any areas that require further attention.
We appreciate your understanding and patience, and if you have any further concerns, please contact our customer service team.
Regards,
Customer Care
Hamptons Home
Reply from Hamptons Home
Thank you for your review! At Hamptons Home, we appreciate your feedback and are thrilled to hear that you found our service efficient and helpful.
We're also glad that you are pleased with our products. Your satisfaction is important to us, and we look forward to serving you again in the future.
Reply from Hamptons Home
Thank you for your review on Trustpilot. We are delighted to hear that you found our service efficient and helpful, and that you are pleased with the quality of our products. At Hamptons Home, we strive to provide exceptional customer service and offer high-quality homewares. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future.
Reply from Hamptons Home
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our service at Hamptons Home and that the delivery was prompt.
We're even more thrilled to know that you're happy with the cushions you purchased. Your satisfaction is our top priority, and we strive to provide excellent products and efficient service.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again and exceeding your expectations in the future!
Great quality
June 12, 2023
Reply from Hamptons Home
We are delighted to receive positive feedback regarding your contentment with the products and services offered by Hamptons Home.
As a small business, we hold customer satisfaction in high regard and remain dedicated to our valued customers. It is individuals like yourself who truly enhance our work experience.
We eagerly anticipate the opportunity to cater to your decor requirements once more.
BEAUTIFUL RUG
This is a beautiful rug a bit thinner than I expected, it is lovely and soft and doesn’t seem to slip on my tiles, colour is as the picture, would say it is a denim blue.
Happy with my purchases
May 21, 2023
Reply from Hamptons Home
Thank you for your feedback! We're delighted to hear that you're happy with your purchase and that the rug meets your expectations in terms of colour and softness.
We wanted to clarify that the thickness of the rug is indeed mentioned in the product description on our website. However, we apologize if it wasn't as thick as you had anticipated.
We appreciate your support and are grateful for your understanding. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again in the future!
Love this rug !
Love this rug !! Brought this for my office. Exactly same colour as the photos. Turned up really quick💚 will be buying again in the bigger size for a bedroom.
April 16, 2023
Reply from Hamptons Home
We are very pleased to know that you are happy with the rug you purchased from Hamptons Home and with the service we provided.
At our small business, we place a high importance on ensuring customer satisfaction and we truly value our customers.
It is customers like you who make our work enjoyable. We hope to have the opportunity to assist you with your future decor needs.
Because you hurried my order of Easter…
Because you hurried my order of Easter cushions covers so I could have them in time for Easter and they are perfect I think I have to order another one. Thank you.
April 2, 2023
Reply from Hamptons Home
We are so glad to hear about your satisfaction with our products and service at Hamptons Home.
Our small business values customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful.
We look forward to serving your decor needs again.
Great service and quick to deliver and…
Great service and quick to deliver and really beautiful quality.
March 27, 2023
Reply from Hamptons Home
We are thrilled that you loved your item; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Reply from Hamptons Home
We are so glad to hear about your satisfaction with our products at Hamptons Home.
Our small business values customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful.
We look forward to serving your decor needs again
Reply from Hamptons Home
We are so glad to hear about your satisfaction with our products at Hamptons Home..
Our small business values customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful.
We look forward to serving your decor needs again.
Good communication and efficient…
Good communication and efficient delivery…. Lovely product
February 26, 2023
Reply from Hamptons Home
We are thrilled that you loved your item; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again
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