I had an avarage experience with handinhandsoap.com. It was ok I guess. Prices were reasonable. Quality of the items was ok aswell. Custmer support is helfpul. Communication was not great, but they ma... See more
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Awesome soap but the packaging SUCKS! We've had to throw away entire bottles because they could not be opened. It's a shame because the soap is excellent but not so much if you can't open the contai... See more
Company replied
Love this liquid hand soap. Ordered 5 scents: Lavender, rosemary lemon, peony, sweet grass and citrus grove. So far my favorites are peony and sweet grass but all the scents seem great. Not too ov... See more
I ordered two bars of soap for my older sister’s birthday. Knowing I didn’t have a lot of time before I had to drive 18 hours to see her, I prayed that the soap would be delivered on time. Sure enough... See more
Company details
Information provided by various external sources
Vegan, sustainable and palm oil free essentials for a clean life + clean conscience. Buy a bar, give a bar.
Contact info
1646 S. 12th St., #302, 19148, Philadelphia, United States
- 267-714-4168
- customerservice@handinhandsoap.com
- handinhandsoap.com
Wonderful packaging with amazing and…
Wonderful packaging with amazing and alluring scents that tickle the olfactory senses!
December 22, 2020
Reply from Hand in Hand Soap
Holly,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Reply from Hand in Hand Soap
Noreen,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
I have purchased a couple times before
I have purchased a couple times before. The bar soaps are great. I gave the hand soap set recently as a housewarming gift and it was very much appreciated.
December 22, 2020
Reply from Hand in Hand Soap
Cheryl,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
I very much enjoy the soap
I very much enjoy the soap, the smell and the fact you don't use palm oil or test on animals. It is an extra plus that you donate soap and water to kids that need it.
I do wish you had a variety pack without the bergamot soap (I am allergic to bergamot), but I can hand pick a nice variety.
December 21, 2020
Reply from Hand in Hand Soap
Sheryl,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
My recipient has not received their…
My recipient has not received their gift. It was shipped to the wrong address and no one has responded to my email to see if they tried to resend it after it had been returned by the post office.
I've purchased many gifts from H in H soap but always had it sent directly to me with no problem.
December 21, 2020
Reply from Hand in Hand Soap
Jaclyn,
We deeply apologize for all the shipping confusion and mishaps that happened during this order. You've been incredibly patient and communicative, which doesn't go unappreciated! Please let us know if your recipient doesn't receive the reship we did last week, either through our customer service number (267) 714-4168 or my personal email angela@handinhandsoap.com
Again, we apologize for your frustrating experience, and appreciate your patience in working with us.
Best Wishes,
Angela
Hand in Hand
The soap itself is very nice but..
The soap itself is very nice. I was disappointed in two things, however. First, when it was advertised as a 5 piece gift set, I assumed (my bad) that it would be packaged in some attractive form as a gift, such as shrink wrapped or in a cardboard container. However it just came loose in a shipping box, individually wrapped in rough brown paper. Secondly, a couple of the bottles had small dents in them, so that marred the appearance. I wasn't able to give them as gifts.
December 20, 2020
Reply from Hand in Hand Soap
Jeremeie,
Thank you so much for your feedback! Without it, we can't improve on our products or customer experience, which helps us make the changes that our customers want to see. We are, however, sorry that we disappointed you with not being able to provide gift boxes or being able to pre wrap orders that were gifts. Hopefully in the future we can change this to provide an excellent and satisfactory experience in that department. Also, if you still have the soap bottles with the dents, I'm happy to get the lot # on the back for manufacturing purposes and to send you replacements. Feel free to reach me at my email angela@handinhandsoap.com or call our customer service number (267) 714-4168.
Again, thank you for your honest feedback and patronage. We look forward utilizing this information so our business attributes can meet our customer's expectations!
Best Wishes,
Angela
Hand in Hand
Love your cause and your soap
Love your cause and your soap! Thank you for all you do for everyone and happy holidays!
December 20, 2020
Reply from Hand in Hand Soap
Lollipop,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
The products are wonderful and everyone…
The products are wonderful and everyone that receives them as gifts loves them. The staff does a wonderful job filling the orders and shipping them in a timely fashion
December 20, 2020
Reply from Hand in Hand Soap
Charrison,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Order missing
My order was supposed to arrive up to a week ago, and I am still waiting. I ordered it several weeks ago.
December 20, 2020
Reply from Hand in Hand Soap
Brianna,
We are so sorry that we disappointed you and kept you waiting on your order for so long. Unfortunately, even with early ordering, covid-19 had severely delayed most orders once they left with the mail carriers. We understand it's been a frustrating year for most people, and certainly don't mean to add to the year's stress, especially around the Holidays. It looks like your package was delivered on the 23rd. However, if this is incorrect, and you have not yet received your order- please feel free to call our customer service number at (267) 714-4168 or email me directly at angela@handinhandsoap.com
Our deepest apologizes for the wait and your troubles, but a sincere thank you for your feedback, patience, and patronage.
Best Wishes,
Angela
Hand in Hand
The scents are divine!
December 19, 2020
Reply from Hand in Hand Soap
Irene,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Long delivery time
I have purchased from you before. My wife loves your product. So I purchased more. But it is taking a long time to get the product. I’m not sure why? I know you have no control over the carrier but maybe a different carrier is in order for the future. That’s the only reason I give you two stars. It’s frustrating. Otherwise the product is great.
December 19, 2020
Reply from Hand in Hand Soap
Bruce,
We are so sorry that we disappointed you and kept you waiting on your order for so long. Unfortunately, even with early ordering, covid-19 had severely delayed most orders once they left with the mail carriers. We understand it's been a frustrating year for most people, and certainly don't mean to add to the year's stress, especially around the Holidays. I know we have reshipped your order, and hopefully it'll get there as soon as possible! We appreciate your communication, patience, and feedback during all of this. If there is anything we can do for you further, don't hesitate to reach out to me directly via email at angela@handinhandsoap.com or our customer service number (267) 714-4168.
Again, our deepest apologizes for the inconvenience and troubles.
Best Wishes,
Angela
Hand in Hand
These soaps are excellent
These soaps are excellent! This is my second order and I liked all of them, especially Sea Salt!
I normally don’t like scented soap, but these are great!
December 18, 2020
Reply from Hand in Hand Soap
John,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Reply from Hand in Hand Soap
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Loved the soaps!
December 17, 2020
Reply from Hand in Hand Soap
Sherry,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Every Christmas I buy family
Every Christmas I buy family, friends and co-workers Hand in Hand Soap. I support everything this company stands for and I like to see how they do good in the world. It won't be my last purchase either! 🙂
December 17, 2020
Reply from Hand in Hand Soap
Jodi,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
Reply from Hand in Hand Soap
Doreen,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
This is my favorite soap ever!!
This is my favorite soap ever!!! It smells divine, not fakey. It's good for you and best of all you are helping others when purchasing it. Win!! Win!!!!
December 15, 2020
Reply from Hand in Hand Soap
Meri,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
I love Hand in Hand Soap
I love Hand in Hand Soap! The best soap that I have ever used. Smells great and lasts a long time, leaving skin feeling great! I ordered 3 different multi-packs this time to last awhile and take advantage of the sale that was going on for the holidays. They arrived, beautifully packaged and smelling wonderful. My favorite thing about this company is not only do their products smell great and work well, but they provide one bar of soap and a month of clean water to those in need for every purchase I make. Clean water and soap are so important right now with this pandemic going on all around us. I highly recommend this company!
December 15, 2020
Reply from Hand in Hand Soap
Tara,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
I cannot review this soap because I…
I cannot review this soap because I have not received it. I have tried to track the shipment but the tracking does not work. All I know is that it was out for delivery six days ago, has not arrived and I cannot include it in gifts I am mailing because I am running out of time to mail my packages. Very disappointed.
December 15, 2020
Reply from Hand in Hand Soap
Hi Marlene! We are so sorry to hear you have not yet received your package. I was able to pull up your tracking and it shows it is on its way to you. Here is the message from the USPS from your order. "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." Due to COVID and the holidays shipping times have been delayed. We apologize for the delay and appreciate your support!
Excellent product from a caring co.
Excellent product from a caring company. It feels amazing that my purchases are helping others in need. And I love that Hand in Hand is (HinH) cruelty-free. My husband uses the HinH fragrance-free bar soap. I use the fragrance-free as well as the catcus pear. Will continue to be a loyal customer and recommend HinH products to others.
December 15, 2020
Reply from Hand in Hand Soap
Jen,
Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way!
Best Wishes,
Angela
Hand in Hand
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