Didn’t receive the product so can’t rate it

Reply from Handle & Home
Hi Ellis,
I am really sorry to hear about your experience. I have taken the necessary measures to ensure that such incorrect information will not be given again. As for the replacement, I can assure you that we did ask for this to be sent out on an expedited service straight away, and this was sent out with Royal Mail 24, and arrived for you the day after. We have now offered a refund to try and fix our mistake.
Again, I am sorry to hear your experience wasn't the greatest with our company, as our customers are incredibly important to us, and if you choose to order with us again in the future, we will endeavour to make this a better experience for you.
Kind regards,
Georgia
Handle & Home
