Handles4u Reviews 

2,627
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Order placed online for two pairs of Polished Brass Lever latch Door Handles. My Local Hardware outlet could not source them. The handles were very competively priced against other online retailers,... See more

Rated 1 out of 5 stars

Avoid this company. I paid to return the goods unused (as advised) but they didn't accept/collect the parcel. This was returned to me several weeks later, so I sent it back again and they refused a re... See more

Rated 1 out of 5 stars

Accidentally ordered the wrong size, rang to change twice, left message, no response. Downloaded returns form from website and sent back. Completed as replacement required. Have not heard anything de... See more

Rated 5 out of 5 stars

Having moved into a new home recently I’ve been changing door handles. I’ve ordered one three separate occasions each time delivery has been quick and convenient. I wouldn’t hesitate to buy from Handl... See more

Company details

  1. Interior Designer

Information provided by various external sources

Handles4u supplies wide range of architectural hardware. We source good quality, competitively priced products from all over the world in order to provide a wide and diverse selection to our customers. We work closely with leading manufacturers and designers, both in the UK and overseas, to constantly increase the range of quality architectural ironmongery we are able to offer to our customers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(2,627)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful company avoid at all cost…

This is an appalling company to deal with. Please do not listen to any of the good reviews. I am honestly starting to think they are fake. We recently purchased 3 handles from them one of which included a lock handle for a cloakroom door. The lock part of the handle snapped off in my husbands hand upon first use. We contacted Handles 4U to report the problem and ask for a replacement as we felt this was clearly a simple manufacturing problem. They are refusing to replace the item as they are citing misuse. Not sure how you can misuse a lock tbh but we are now left out of pocket as we are going to have to source a new handle with lock and pay another joiner to fit when honestly all we need is a new spindle. In all honestly non of the items received are up to par. This is a company selling shoddy items then refusing to replace when they inevitably break. Disgraceful company I would avoid at all cost.

October 23, 2024
Unprompted review
Rated 3 out of 5 stars

Service could be a lot better

Email on ordering stated that the items (which on the website were in stock) would be dispatched in two to three days. Not great, but at least I knew. However, they were not dispatched for five working days.

On the fourth day, I emailed (no response). There is no phone number on their website so on the fifth day we used the phone number on Trustpilot. They were finally dispatched that afternoon.

Goods were fine once they arrived and reasonably priced but service not acceptable.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great products and good efficient service

We have had several orders with handles4u over the last few years and always find them to be very good. Products we have ordered have been good quality, packaged well to protect them and delivered quickly. Always seem to be best priced products too with a great range on offer.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish customer services

Absolute rubbish customer services ! Wouldn't buy anything from them. There system inputed my address wrong as some some shop then they wanted to charge me to send to my correct address ! Joke of a company

August 20, 2024
Unprompted review
Rated 2 out of 5 stars

Poor shipping time

I purchased many times from them and it was always good price and quality products. However this time the experience was very bad as it took long time to ship it and even after I called and explained due to the delay I will loose the fitter time. The staff were trying to be helpful but I been told they are short staffed. I am writing this review so hopefully they address it. Also I think they should have offered faster delivery as a good customer service due to delay in shipping but this was not the case.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

My go to

Quick delivery and really accommodating. I've placed several orders with Rob at Handles4U since 2018 and each time goods have arrived well wrapped and quickly. Products are very good quality and competitively priced. I have used their products in both UK and EU projects and been a happy bunny with the final outcome every time. Even since Brexit and rule changes, Handles4U have worked with me and been adaptive to order requirements.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent selection of handles

Excellent selection of handles. I was about to spend £45 on a different site for the same thing (8 black mushroom knob handles) which I got from handles4u for just over £17! They arrived quickly and are very good quality. Great website!

April 23, 2024
Unprompted review
Rated 4 out of 5 stars

Prompt delivery

Prompt delivery, cost has risen but understandable in today's climate. No grub screws or allen key in packet. Handles seem to work ok without them.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Really impressed with the customer…

Really impressed with the customer services. The handles we received were damaged so we contacted handles4u through the website. They arranged replacements but decided not to send them having quality checked them first. They offered a refund or if we can wait They would get more stock. We chose the latter. The handles arrived incredibly well packed to avoid any damage. Handles4u really went the extra mile to get us our handles, thank you.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Bought hinges and door stops from this…

Bought hinges and door stops from this company. They fulfilled the order before expected date. There was excellent communication with the team.
Initially, I ordered door stops, but when other company (with so called excellent review rate) failed to send me my hinges, I called Hanles4u and added the hinges to my order. I was slightly sceptical about timeframe, but these guys did everything by the book. I am very pleased with my purchase from this company and highly recommend them.

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Funny reading all these positive reviews, I placed an order for 9 handles in November last year, my card statement showed a payment for them in dollars, had trouble tracking order, smelt a rat with these. Order turned up in a small box, it was a small piece of crap jewellery, again still unable to contact them, handed over to my credit card company to deal with, be warned.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Delighted

Good website, easy ordering, prompt despatch and delivery.
Fitted within an hour of receipt, very satisfied.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement like for like

Wanted to replace cabinet handles, found the correct handles on line and ordered them, they arrived in under 24 hours, how's that for customer service ?
Fantastic Company

November 13, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look