Handsling Reviews 377

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the outstanding build and paint finishes of the bikes. Many people appreciate the personalized and bespoke service, noting the helpfulness and knowledge of the staff throughout the entire process, from initial inquiries to custom fittings and after-sales support. The customer service is frequently described as excellent, with consumers feeling valued and well-guided in their purchases. However, some customers also noted issues with communication regarding delivery times, with bikes not being ready as assured. A few people mentioned being dissatisfied with the shipping costs for parts and perceived rudeness when asking questions.

What people talk about most

Product

People report positive experiences with product, often praising the quality and customization options.... See more

Service

Consumers find service to be positive, highlighting the personalized and attentive approach from the team.... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Quality

Clients share positive opinions on quality, consistently praising the bikes' performance, comfort, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the helpful, prompt, and... See more

Based on these reviews

Rated 5 out of 5 stars

Really helpful enthusiasts with that personal touch.For me who lives locally,nice to know that the knowledgeable team are not far away. Amazing choice of colours to choose from to make your bike st... See more

Rated 5 out of 5 stars

I have been fortunate in that this is my second bike purchase from Handsling Bikes. I love that my initial Sunday night contact was replied to by the managing director,that nothing I asked was to... See more

Rated 5 out of 5 stars

First of all, great customer service and experience. Enjoyed meeting the owner and being shown around whilst tweaks were being made when I went to collect. Lots of compliments on the gold colour I... See more

Rated 5 out of 5 stars

From initial engagement to delivery 📦 of the frame set the guys at Handsling were first class. Nothing was a bother - amd believe me when Insay I tortured them with messages asking for various measu... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Manufacturer
  4. Road Cycling
  5. Velodrome

Written by the company

Handsling bikes is a manufacturer of direct to consumer, high performance, road, track, cyclocross, and gravel carbon fibre bicycles and wheels based in Hampshire, UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

377 reviews

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Rated 5 out of 5 stars

Amazing bike

Amazing bike, but possibly the worst saddle fitting ever, bought a few items, always delivered quickly, never any problems, if you are looking for a bike you will not be disappointed,

December 13, 2025
Rated 3 out of 5 stars

The bike is good, service is awful

The bike is good, the customer service is terrible. Received loads of different progress updates. All lies. The bike hasn’t even gone to paint by the time I was assured I’d have it in my hands. Then on their revised paint day it, what a shock, got moved. They charge hu dress for shipping light parts and if you dare ask a question they’ll answer you without actually supplying an answer, and rudely. It was easier and more cost effective to buy a brand new lotus motor yesterday.

November 20, 2025
Unprompted review
Rated 4 out of 5 stars

The bike is amazing

The bike is amazing, my son has enjoy a lot his new ride and feels very confortable on hia preparations for the Mexico's National Championship.

January 9, 2026
Rated 5 out of 5 stars

First class buying experience.

From initial engagement to delivery 📦 of the frame set the guys at Handsling were first class. Nothing was a bother - amd believe me when Insay I tortured them with messages asking for various measurements and options. The frame set was also delivered by a ‘proper’ courier 🚚 so no issues with bashed up packaging. All I need to do now is build the bike!! Thank you Team Handsling.

January 26, 2026
Rated 5 out of 5 stars

Personalised set-up A1 Excellence

Personalised set-up, no pressure sales, experience and knowledge in abundance that made my purchase so easy, thank you so much for my very customised A1R0evoS, can't wait to try it for the first time when Spring finally arrives. The 320 mile round trip to collect was worth it.

January 16, 2026
Rated 5 out of 5 stars

Excellent Service & great people

the folks at Handsling are top people - really sound advice, technically very good, friendly and the end-to-end service was excellent. Great products, well priced and from experience, longevity and quality in the products to match.

January 14, 2026
Rated 5 out of 5 stars

Buying my Handsling bike

Buying my Handsling bike would have been my first ever purchase of a brand new bike, and the company made in an unforgettable experience!

From the tour of the entire factory and learning about the history of Handsling to their tailored bike fitting service, they really know how to look after you.

I was originally looking to buy a 54 frame size, but after the bike fit, I was advised that a 56 would be better suited for me, and it is! I don’t know if any other company would have done the same but I’m glad I was given that insight.

January 10, 2026
Rated 5 out of 5 stars

Re-spray... like receiving a new bike

Handsling bikes provide excellent advice to help you make a decision on your purchase and never push you into a quick sale. In my case, I sent my current Handsling bike for a re-spray. Communication from Handsling from the point my bike arrived at their premises, until despatch was excellent, and of course the re-spray was awesome. Just like buying a new bike.

December 8, 2025
Rated 5 out of 5 stars

Super support and great bike

Good help and knowledgeable communicative support and great bike. The geometry for the track frame was spot on modern and finding the right size bike was made relatively easy with the help of Handsling making a mockup and sending pictures and measurements thereof. Beyond help in finding the right frame they also provided great help making sure the bike would arrive in time for the nationals. Some troubles with shipping (to no fault of Handsling) were picked up by the support crew and dealt with. All in all, great experience.

November 26, 2025
Rated 5 out of 5 stars

Handsling have shown how bike buying should be

New bike - the thing that puts Handsling a step above, is the extra help when you’re sizing and how to make sure you get the right fit. The communication / advice from people who have done it all before when you’re doing setup/component choices makes a real difference too. And of course you get a great bike too. Simon, Miles and the team have been great to deal with. Add in that they have chosen to support an up and coming road team as well. Fair play.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Repaint.

Bought a bike from Handsling quite some time ago & had ridden it loads ( including Coast to Coast / Liverpool to Hull / Hull to London ) , in all weather's & notched up some miles.
Everything was okay with the bike but I had put some scuffs & scrapes into the paintwork.
So I contacted Handsling , sorted out the new paint colour , price & time to send it to them.
Sent the fully made up bike - they stripped it down, resprayed it in a beautiful flip paint & reassembled it.
They even supplied ( at a discounted price ) a new chain & a couple of other bits I asked for & fitted them in the rebuild.
Took around 6 weeks from sending it to getting it back & I'm so pleased with it - like I got a new bike.

December 12, 2025
Rated 5 out of 5 stars

Top Cyclocross frame

During the cyclocross season, we got more and more happy with the CexEvo.
Very light frame with a really good handling.
Nice colors of really good quality.

November 14, 2025
Rated 5 out of 5 stars

Awesome bikes

Awesome bikes, but even better service. Miles and team cannot do enough to help all with a smile and some friendly advice. Nothing is too much trouble, even short notice requests for mechanical assistance!

October 31, 2025

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