I purchased some products in April, and was mistakenly charged twice. I wrote to customer service right away, and after a few perfunctory replies, I never heard back. The goods were never shipped, and... See more
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I’ve been a loyal customer for a while, and I truly love Hemproutine’s products, they’re high-quality and effective. What really impressed me this time, though, was the amazing customer service.... See more
Company replied
I recieved a bottle of cbd oil that was going to expire in 3 weeks (while it's supposed to last years). I mailed the support centre, they answered within a day (glad of it) and they offered to give me... See more
Company replied
I had some issues with my order, and Leon, helped me in a truly kind and honest way. He was simply great!!!!! As I sad to him, It is rare to come across companies that demonstrate such willingnes... See more
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Company details
About HANFGEFLÜSTER / HEMPROUTINE
Written by the company
We at Hanfgeflüster want to help our customers with their general well-being. Therefore we set high standards in the production of our CBD products by only using certified Hemp Strains.
Overall Hanfgeflüster stands for sustainable and high-quality CBD- and Hemp products. We guarantee the highest purity and a lab certified quality for our product portfolio. Our Online-Shop contains a big offer of high-quality CBD Oils, CBD Cosmetics, CBD Sprays and much more.
All our products are:
- vegan - free of animal testing - transparent in their production - lab certified - made in Germany (or Switzerland)Additionally, for every sold product a tree gets planted. As a result, your purchase does not only provides good to you but also for our planets very fragile environment.
Discover our CBD Products, find the fitting one for your needs and experience the many advantages of the ingredient Cannabidiol.
We are also very proud to offer our products internationally via our brand Hemproutine. You can find us in Italy and France.
Hanfgeflüster Hemproutine Italy Hemproutine FRANCEContact info
Lordou Vyronos 61-63, 6023, Larnaca, Cyprus
- info@hanfgefluester.de
- hanfgefluester.de
3.4
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Bad product and quality sucks
November 15, 2022
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hi Stefan,
thank you for your feedback on your order from 2021. We are very sad that you were not happy with the quality of our products at that time. We would be more than happy if you would give us another try! 💚
Best
Where is my package?
I Made a purchase in the 10th and don’t know anything up to date. I received the tracking only for the 10th and didn’t have any further information from that day on.
Is it lost?
January 9, 2023
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hello Vania!
Thanks for your report.
Please contact us here: help@hemproutine.it. Our customer support team is available every working day from 9 to 18 and it will be glad to help you with your order.
Sincerely, 🤗
The Hemproutine Team🌿
Everything went well.
January 12, 2023
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hey Sabrina,
thank you for your review! 🙂💚
Seriousness
The product convinces
If you have any problems whit your orders, you will receive immediate help
January 15, 2023
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hey Elsa,
thanks for your feedback! We are happy that we convinced you with the quality of our products and services!
Best 😊💚
Fast delivery
January 10, 2023
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hello Leonore,
thank you for your review! We are happy that you are satisfied!
Best 💚🌿
Its a very Food product Bit it is also…
Its a very Food product Bit it is also expensive
January 9, 2023
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hi Emanuel,
thank you for your review! We are happy that you like our products!
The prices are due to the fact that we attach great importance to the best quality in our products and that we support sustainable causes with our profits. 🌳♻️
Best 💚😊
All was great…excellent buying…
All was great…excellent buying experience, packaging is well done and product arrived on time. First use gave results expected. I highly recommend.
January 5, 2023
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hi Roland,
thank you for your recommendation!
Best 💚😊
Reply from HANFGEFLÜSTER / HEMPROUTINE
thank you Corrado for your review 😊️
we are very happy to read that you are satisfied and you like the products!
Il team di Hemproutine Italia 🌿️
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hey Julia,
thank you for your review!
We are very happy that you are satisfied with our company!
Best wishes 💚😊
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hey Roza,
thanks for taking the time to give us a great review. We are happy that you are satisfied with Hemproutine!
Best regards 😊🌿
The products are great!
The products are great for effectiveness, but unfortunately for me the taste of the oils is very unpleasant (compared to other companies that deal with the same thing)
December 20, 2022
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hi Stefania!
thank you for your feedback. We are very happy yo here that you liked the quality of the product ❤️
Regarding the taste, next time you might try our golden oil with curcuma, ginger and lemon which has a very good taste!
il team di Hemproutine Italia 🌿
I ordered my items and the next day…
I ordered my items and the next day they were in my hands. Products are very good it’s few days I use them and I feel better.
December 13, 2022
Reply from HANFGEFLÜSTER / HEMPROUTINE
Thank you Francesca for sharing your experience! ❤️
we are very happy to hear that you are satisfied with our service!
bests!
il team di Hemproutine Italia 🌿
I like the product
I like the product, it's the first time for me that I taste it, the delivery was quick and the advices accurate and appreciated
December 13, 2022
Reply from HANFGEFLÜSTER / HEMPROUTINE
Thank you Irene for sharing your experience! ❤️
we are very happy to hear that you are satisfied with our service and our products!
bests!
il team di Hemproutine Italia 🌿
Wonderful experience
Very Quick
Very onest
Very useful the instrucions you grave in site and also via mail
The packaging is very nice
December 5, 2022
Reply from HANFGEFLÜSTER / HEMPROUTINE
Thank you Sara for sharing your experience! ❤️
we are very happy to hear that you are satisfied with our brand!
bests!
il team di Hemproutine Italia 🌿
I have not received any update about my…
Only one problem: I have not received any update about my Order. I have receveid only one mail about the payment. Nothing to confirm my Order. The Product arrived and the customer care has been helpful
November 24, 2022
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hey Babara,
thank you for your feedback. We apologize for the inconvenience and wish you a lot of joyful moments with our products!
Best 😊💚
Negative experience
I bought a bottle of 25% CBD oil that doesn't meet my expectations at all.
I don't notice any beneficial effects, no feeling of relaxation or what else the description promises.
Personally, I will not recommend this purchase to any of my friends, nor will I ever make another purchase.
November 23, 2022
Reply from HANFGEFLÜSTER / HEMPROUTINE
Good Morning Alessandro,
We are sorry to hear you were not completely happy with your experience with our 25% CBD oil. Thank you for sharing that with us 😊️
CBD effects can have a margin of subjectivity and depend on factors such as weight, height, age, gender and body structure.
Depending on these factors and on your personal needs the dosage of the product could also be different 😀️
Please don't esitate to contact us at help@hemproutine.it and our customer support team will be happy to advise you on the correct dosage for your personal situation.
In the meantime, and wish you a lovely day!
Best,
Hemproutine Italy
il team di Hemproutine Italia 🌿️
Super quick shipping and delivery.
November 10, 2022
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hey Alessia,
thank you very much for your positive Feedback! We wish you all the best with your Hemproutine products!
Kind regards 😊🌿
Reply from HANFGEFLÜSTER / HEMPROUTINE
Hey Marlene,
thank you very much for your feedback! We are more than happy that we could help you out.
Best wishes 😊🌿
Top service
Entschuldigung.
Mein deutsch ait jeun gut.
Delivery is very quick.
A lot of care is given to packaging and products.
Hope my cats will be less stressed soon.
July 28, 2022
Reply from HANFGEFLÜSTER / HEMPROUTINE
Bonjour Aurélie, merci beaucoup pour votre message ! Nous sommes heureux que la livraison vous ait convenue, et nous serions heureux d'avoir un retour concernant votre chat !
Belle journée !
I've ordered an article that did not…
I've ordered an article that did not get through and send a message to Pauline. She was very lovely and professional, resent the article. Amazing service! And their product is wonderful by the way. Love it ✌️
July 11, 2022
Unprompted review
Reply from HANFGEFLÜSTER / HEMPROUTINE
Thank you very much for your feedback on our products and customer success team!
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