Hansgrohe UK Reviews 

Contacted Hansgrohe and eventually dealt with Hannah. From first phone call , my query was dealt with in less than a day. Very prompt email replies and advice given.
Excellent service which is rare these days.

I’ve been a Hansgrohe customer for over 25 years as I’ve found their bathroom fittings to be top-quality. In all that time, I’ve rarely had any issues. Yesterday i got in touch with Hansgrohe about a problem with a shower handset that I had purchased and fitted a few years ago and their customer service was outstanding.

They responded to my emails within minutes and sent out a replacement part the same day - I was pleasantly surprised to find it had arrived within 24 hours. This level of service, combined with their high-quality products, is why I continue to trust Hansgrohe. Highly recommended!

Super responsive and helpful

Superb customer service. Hannah knew everything & more about the raindance shower which I wanted to update by adding a handheld function rather than replace the entire unit. A role model & credit to the company.She listened carefully, sending all the links with costs and options required. So knowledgeable, competent, polite, clear and friendly, her advice truly appreciated by an old codger like me. AI cyborgs will never be as trustworthy!

Shower head gave up the ghost within the guarantee period. Two emails later I have a replacement, friendly, efficient and no problem service.
Also great that the guarantee period is five years.

it is refreshing to see such wonderful customer service is still being maintained. Daniel at Hansgrohe, understood my predicament and liaised with his senior manager to ensure that I received the resolution I requested. Well done.

wrote to Hansgrohe regarding a replacement shower hose and sent a previous invoice. Received a prompt reply saying that they would replace it free of charge as it was still under guarantee
It arrived within a couple of days and working well
Very satisfied with the service and would recommend this company to everyone looking to replace their shower

Reply to my enquiry was very rapid and provided me with all the information I needed plus links to additional help and information on the website.

I recently had a problem with an old Hansgrohe shower kit. I figured I would try to fix it on my own and was extremely pleased with the amount of information on their website and their phone and online customer service. Given that I am clueless about plumbing, I relied on them heavily and yet they were responsive in a very timely manner and offered top quality advice. Not only are their products top of the line, but so are the people working at Hansgrohe UK. Very very satisfied customer.

Daniel answered my enquiry very promptly and was much appreciated, thankyou

Amazing Customer Service. Special shout out for Lewis Kyberd. Solved my problem immediately and despatched replacement part which arrived the next day. Could not have been better.

We recently had several issues with one of our newly installed Hansgrohe shower (Axor Shower Select ID), and over the course of several months, Ben Bushell provided exceptional support in helping us resolve them.

From the outset, Ben was incredibly helpful, patient, and understanding. He took the time to diagnose the problems accurately, source the necessary parts from the relevant departments, and guide us through the installation process—all while ensuring everything was explained clearly, even to a complete novice like me.

His consistency and dedication in seeing the issues through to resolution were truly commendable. Thanks to his support, our shower is now working perfectly, and we are immensely grateful for all his help.

Hansgrohe is fortunate to have such a knowledgeable and customer-focused team member. Thank you, Ben!

Had an issue with a shower product purchased several years ago but within the 5yr guarantee period.

Contacted the after sales customer service team who were outstanding in expeditiously dealing with the issue.

Had slight issue with customer service ignoring my emails at first , but fair play since this issue they have dealt with my issue and I'm fully satisfied. Very Quick response from them

Prompt service - no hassle service.
Thank you Daniel.

Fantastic warranty service

Very helpful service from Emma in customer services. Quickly helped with the issue and sending a replacement shower hose within 1-2 days.

Really pleased - great service!

I was experiencing issues with my Hansgrohe single lever deck bath mixer and therefore emailed Hansgrohe customer service. As promised, I received communication from Ben Bushell in the Technical Department within 48 hours. Ben dealt with my enquiry in a professional and courteous manner, and needless to say he has arranged to have the parts shipped out to me directly from Germany.
5 ⭐️⭐️⭐️⭐️⭐️ Thank you Ben!

I contacted Hansgrohe as i had a problem with the basin tap. The service i received from their Technician, Kyle Kingdon was absolutely impeccable. He was polite, professional, helpful and within a few hours had resolved everything.

I had an issue with a shower that took quite some time to resolve. Lewis at Hansgrohe stuck with it and eventually guided me to a resolution. I found Hansgrohe to be professional and helpful at all times.

Exceptional customer support from Hansgrohe! Hannah and the phone support team were incredibly professional, attentive, and communicative throughout my experience. My individual situation was heard and fully understood, and the resolution was handled promptly and efficiently. It’s reassuring to know that alongside their high-quality products, Hansgrohe offers world-class customer service. Definitely worth paying a little more for such outstanding support!