After extensive research into pergola manufacturers, I purchased my first Hanso Pergola 3 years ago. This went into a coastal environment that experienced harsh weather and the ocean air. It hel... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent customer service! The team was responsive, helpful, and addressed my concerns . Kyle is professional and informative and has a lot of patience’s , he’s keeping me up-to-date on installation... See more
Company replied
Outstanding and prompt customer support from deciding on the pergola to after purchase support. Ryanne promptly got back to me and helped with an issue , she was courteous and respectful, along with... See more
The ease and clarity of ordering, the outstanding quality of the product, the ease of putting it together and the customer service. It did take a long time to get delivered but the company rep kept... See more
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Company details
Written by the company
#1 America’s Most Popular Pergola Brand At Hansø, our mission is to redefine outdoor living with a commitment to quality, craftsmanship, and innovation. We strive to elevate the outdoor experience by offering meticulously designed aluminum pergolas that blend Scandinavian-inspired aesthetics with American quality.
Contact info
1007 N ORANGE ST. 4TH FLOOR 401, 19801, Wilmington , United States
- +1 760-280-6099
- support@hansohome.com
- hansohome.com
4.5
Excellent
1K reviews
Replied to 35% of negative reviews
Typically replies within 24 hours
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Helpful information
Ken, got back to me immediately. He answered all my questions and more. He offered to send me instructions so that I can do some measurements before the pergola arrives.
May 20, 2025
Bernadette gave me quick and friendly…
Bernadette gave me quick and friendly customer support. My interactions with her have always been positive and I appreciate the support she gives me on behalf of my clients.
May 19, 2025
Unprompted review
Very helpful gentleman and courteous…
Very helpful gentleman and courteous and intelligent
August 14, 2024
Company policies not customer friendly
Customer service was fine. The problem is with the company. A few weeks after my order I got a sales text that they lowered prices and would not give me the full amount of the discounted price. They obviously don’t have to but not a company that I am interested in showing any loyalty to. They also never notified me or sent the second invoice when my pergola was in. Instead they placed it on a hold, yet they have no problem sending numerous sales texts. After the pergola was fully paid for they sat on it for weeks not shipping it and no explanation as to why they were not shipping it could be given. I have another future pergola to purchase and numerous accessories to purchase and will go elsewhere.
April 11, 2025
The representative that assisted me…
The representative that assisted me with my question and concerns was very professional and polite. He provided answers to all my questions and I feel good about the way he responded. Thank you for your help Alex.
May 1, 2025
We love the pergola
We love the pergola. It has expanded our outdoor experience. You definitely need 2 to complete the project
Our neighbors have asked about it and we gave them your information.
Every contact with Hanso employees have been a good experience.
March 17, 2025
Unprompted review
Ken was really attentive and care to…
Ken was really attentive and care to respond the inquires on my order.
He gave me clear expectations on my order and allow me to contact him directly for further questions and follow up.
Great customer service !
February 27, 2025
Far exceeded expectation for customer resolution
The response time to my inquiry and request was impeccable and fast. Their willingness to gain a full understanding of the scope of my request and process it full and efficiently was above and beyond what has come to be expected in todays stanards of customer service
August 22, 2024
ordering an additional shade…
I wanted to order an additional shade to add to my original order. I got a quick response via email and then an invoice the next working day. He also followed up with a phone call and was able to answer my questions about shipping dates and procedures.
April 15, 2025
Good customer service from Ken
Ken was very helpful to address and solve my question. He emailed and called me to ensure that my issue was resolved. Much appreciated.
March 28, 2025
Technical support was quickly…
Technical support was quickly available. Walkthrough specific issues and guidance was provided. Follow up contact made ensuring no further problems or issues occurred. Specifically, Ken did an outstanding job of helping us with completing the project!
January 17, 2025
Spoke with LIVE agent almost…
Spoke with LIVE agent almost immediately without spending 10 minutes going through que.
March 20, 2025
Prompt response to questions
February 8, 2025
Raul Flaga was very helpful in our…
Raul Flaga was very helpful in our pergola kit purchase from Hanso. His assistance is greatly appreciated. The purchase experience was streamlined and easy.
May 13, 2025
Unprompted review
Great customer service
December 6, 2024
Bernadette was very patient and…
Bernadette was very patient and accommodating to our needs.
April 29, 2025
It's clear to me now
I had a question concerning glass glue referred to in the instructions for a pergola
My question was answered immediately.
The response helps me to understand the instructions more clearly
We are looking forward to enjoying the new pergola.
April 30, 2025
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