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Hansons Auctioneers Reviews 

1,162
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 942 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the overall process, from initial valuation to auction results. Reviewers are particularly impressed with the accurate valuations and the good value for money received, often exceeding expectations. However, some customers expressed dissatisfaction with the product outcomes, noting that items sometimes sold for less than expected or estimated, and that commission fees were considered high. A few other people also felt that communication regarding auction times and unsold items could be improved, and there were occasional reports of items being misplaced or mishandled.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, friendly, and efficient... See more

Product

Consumers have mixed experiences regarding product handling and descriptions. Some reviewers report issues... See more

Price

People report ambiguous experiences with price, with some customers achieving the quoted or even better... See more

Value for money

Clients share positive opinions on value for money, with many expressing satisfaction that their items sold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clearing my late mother's house threw up lots of bits not wanted by the family. We took several items along to Hansons who were both polite and honest about the likelihood of the items being desired.... See more

Rated 5 out of 5 stars

This is the third (fourth?) time I have purchased from Hansons (from the Derby, Richmond and Banbury branches) and all deliver a consistently top class performance in all the required areas for purc... See more

Rated 5 out of 5 stars

I had my item valued by Hanson’s representative. I did not feel pressurised to sell. I accepted the valuation and a reserve was put on my sale item. At Auction my item made a good amount over the re... See more

Rated 5 out of 5 stars

From first meeting your staff at Kings Croft Hotel, we have had excellent service and have been kept fully informed of all the procedures relating to the auction process. We also were able to view... See more


Company details

  1. Auction House
  2. Art & Antiques
  3. Auto Auction
  4. Collectibles Store
  5. Online Auction Service
  6. Online Marketplace

About Hansons Auctioneers

Written by the company

Hansons Auctioneers Reviews: Discover Why Clients Trust Hansons Again and Again

Because Every Object Has a Story to Tell....

At Hansons, we don’t just auction items - we bring history to life, one treasured object at a time. Whether you’re clearing a collection, finding a new home for a family heirloom, or bidding on a piece that speaks to your soul, we’re here to make every moment meaningful.

CH-with-Bonaparte-Bees-4 GET A VALUATION With over 20 years of experience and a growing network of twelve auction centres across the UK, Hansons is proud to serve sellers and buyers from all walks of life — from seasoned collectors to first-time auction-goers. Our expert valuers treat every object with care and curiosity, searching for the story behind the surface.

Clients return again and again not just for our expertise, but for the personal touch we bring to each and every lot. We’ve helped uncover forgotten fortunes in lofts, reunited families with long-lost heirlooms, and sent teddy bears and vintage Rolexes on journeys around the globe.

What makes Hansons special?
It’s the theatre of the saleroom, the thrill of the chase, and the joy of discovery — all wrapped into a process that’s welcoming, professional, and refreshingly human. Our dedicated team handles everything from free valuations and house visits to international bidding via HansonsLive, our global online platform.

From antique books and showbiz memorabilia to gold coins and fine art, we celebrate the quirky, the valuable, and the deeply sentimental. Because we know that behind every item is a memory waiting to be shared.

So whether you’re letting go, searching for something special, or simply love the excitement of the auction, come and be part of the Hansons story. Discover why thousands trust us with their treasures, and why many call us not just auctioneers, but storytellers, too. GET A VALUATION UPCOMING AUCTIONS NATIONWIDE LOCATIONS

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 77% of negative reviews

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4.5

All reviews

(1,162)

794 reviews in the last 12 months

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Rated 4 out of 5 stars

A big thank you and shout out to Katy B

My review concerns Hanson's at Etwall, Derbyshire. A big thank you and shout out to Katy Beardmore, who was lovely, professional and efficient. She was able to give a fair valuation for the items I brought in, taking the time to look at each of the objects in turn. Daniel also valued fairly the silverware. My siblings and I used Hanson's frequently 10 years ago when we were clearing out our parents house. Back in the day we would be able to bring the antiques on a Friday morning, have them valued and put into the following auction. This felt much easier and less stressful in comparision to nowadays having to ring up, explain what type of antiques and make an appointment. I understand that times have changed and Hanson's has expanded, but I do miss that personal touch and of course the cup of tea !

April 24, 2026
Rated 5 out of 5 stars

Perfect experience.

From my initial enquiry at Etwall to collection from Royston my experience of dealing with this auction house has been excellent. In this day and age it's such a pleasure to come across such excellent customer service.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Hansons Post Dept

Have used Hansons as auctioneers before, however their postal department is excellent and most helpful, especially with a difficult item.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

A high quality Auction House

A high quality auction house with great integrity and commitment to client satisfaction. My dealings have been with with Penshurst and Etwall and in both cases staff have been knowledgeable and a pleasure to deal with.

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

An Honest Auction House.

I have found the communication system with this firm to be excellent, whether it is Mr Hanson or Joy in the office. Replies are swift and informative. Payment is a bit slow but it does get credited to your account. It would be helpful if all the charges were deducted immediately after auction so you know straight away how much you are going to get.

April 24, 2026
Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff. Price guide was accurate. Appointment at showroom was kept on time. Have used before and will use again.

April 24, 2026
Rated 5 out of 5 stars

From meeting Charles at the New Vic in…

From meeting Charles at the New Vic in Stoke- on -Trent (a lovely, friendly man) to getting the results of the auction I couldn’t have been happier! My first experience of selling at auction but when I find more “treasures” it won’t be my last!
Thank you!

April 24, 2026

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