HANXReviews 

933
TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

Nice marketing- but the advertised sustainability of those condoms should not come at the detriment of their first and foremost function: safety. They are very tight and keep breaking. Sorry, with t... See more

Rated 5 out of 5 stars

The team are so passionate about the products and focused on personal pleasure. The products are so lux and such a joy to use on my own and with my partner. The lube, condoms and Cindy allow for fun l... See more

Rated 1 out of 5 stars

HANX Libido lift. Only tried one sachet, mixed with Lemonade taste okay, but very grainy. Had absolutely no effect whatsoever 😕 Woke up the next morning with an horrendous headache and feeli... See more

Company replied

Rated 5 out of 5 stars

Unbelievable! What an incredible difference these little satchets make. 30 years of anti depressants made me feel chemically castrated then these little beauties came into my life. My partner was... See more

Company replied

Company details

  1. Toiletries Store
  2. Health and Beauty Shop
  3. Online Pharmacy
  4. Vitamin and Supplements Store
  5. Weight Loss Service

Written by the company

We think it’s time to properly join the dots of our major health milestones - hormones, stretch marks, hot flashes and all. Wherever you're at, we’re here to help you have a happy, healthy life.


Contact info

3.2

Average

TrustScore 3 out of 5

933 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

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3.2

All reviews

(933)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Libido lift not worth buying

I tried the libido lift to try and boost my sex drive but its a load of rubbish. The product itself clumps and does not disolve as stated, the only way i could find to pleasantly drink it was in a smoothy so i couldn't feel the sand texture of the powder. The taste is very artificial and unpleasant.
In terms of what its supposed to do it's a huge placebo from what i can tell and made no change to me or my body.

A load of rubbish and a waste of money, would not buy again

August 26, 2023
Unprompted review
HANX logo

Reply from HANX

Hi Amy,

We’re sorry to hear Libido Lift wasn’t for you.

As we use all-natural ingredients, these can settle during transit and so need a little bit of a shake before adding. We also find that blending the sachet contents with a mini whisk and a splash of water/juice before topping up helps for a smoother mix.

We'd love to follow up on this with you, so please could you drop Olivia a line at hello@hanxofficial.com?

Thank you!

Rated 4 out of 5 stars

The lube is 5 star but products are overpriced

The lube is 5 star. Doesn't dry out and is silky. the libido lift works but both are overpriced and expensive in my opinion.

August 23, 2023
Unprompted review
HANX logo

Reply from HANX

Hi Mariam,

Thank you for your feedback!

Our team would like to follow up with you on your recent purchase, please drop us a line at hello@hanx.co.uk quoting your order number and TP, and our team will be in touch.

All our best,
Team Hanx

Rated 5 out of 5 stars

Best condoms I've used & great customer support

I've always struggled with condoms - the smell and the size.

Trying HANX however I don't have these problems, as the condoms don't stink of latex and I'm able to buy a larger size! A relief after having spent so many years squeezing into condoms to have them inevitably break.

Most recently I placed an order which was delayed but after back and forth with Olivia @ customer support, she informed me of the delay, gave me updates (expected dispatch date) and accommodated a slight amendment so I wasn't caught without.

My biggest regret about this brand is that I wish I could have invested in it.

Superb product and service. My go to condoms now.

July 28, 2023
Unprompted review
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Reply from HANX

Hi Mr H,

Thank you so much for your wonderful review- it truly means so much to us!

So pleased to hear Hanx products are working for you!

All our best,
Team Hanx

Rated 5 out of 5 stars

Great breastfeeding supplement

Currently using this supplement for my breastfeeding journey and love that it’s designed by a doctor. Now I know I’m getting everything I need for my baby, love the branding too!

August 17, 2023
Unprompted review
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Reply from HANX

Thank you so much, Heather!

So pleased that Pregnancy Support is helping you through these early parenthood days. All our excitement for you for the next part of this journey!

Team HANX

Rated 2 out of 5 stars

Large size is scented

After coming off hormonal contraceptive I was hopeful that the improvements to barrier methods made them a viable choice for me. The regular size didn't cause me any irritation which was fantastic but were the incorrect choice for my partner. I thought the large size would be perfect however have since found out they're 'clean' scented, marketing jargon that downplays an ingredient choice that causes irritation and pain making them functionally useless for me.

August 16, 2023
Unprompted review
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Reply from HANX

Hi Megan,

Thanks so much for your feedback. Please email hello@hanx.co.uk and our customer delight team can look into this further for you.

Our Condoms avoid unnecessary chemicals, and our ingredient list is: Natural latex, Silicone Oil, Magnesium, Kaeflo/ Absorbo, and Silicone LE.

Thanks,
Team Hanx

Rated 5 out of 5 stars

Favorite out of the 9 natural condom brands I’ve tried!

I just emailed Hanx to ask when their lube will be available in the US (and got the quickest & cutest response, btw), because their condoms are my favorite out of the 9 brands I’ve tried with my husband in my search for the best nontoxic, eco-friendly, and cost-effective condoms!
((I’ve only tried a few brands of lube, and I have one I don’t mind, but haven’t found a favorite yet. Hoping I’ll be able to try the Hanx one soon!))

Reasons Hanx condoms are my #1:
• Favorite most gorgeous packaging both inside and out is honestly what puts them over the top for me—totally fits my aesthetic, which shouldn’t matter with a condom, but it really does, doesn’t it? I’m not scared of them like mainstream brands lol and they’re cute enough to display in my lil sex box 👀 and of course this goes along with their whole platform & brand, empowering women to be able to be in control of this type of thing and feeling like we have options that are actually appealing and safe for us! Go team :)
• Top 2 in terms of feeling— there were multiple of the brands we tried where either they felt super thick or they were just tight enough that they ended up getting stuck in me and coming off haha, but none of that with Hanx! (Royal brand was the other of the top 2, but I like Hanx better overall.)
Never had any breaking or ripping with any condoms, Hanx included.
• They’re a little pricier in smaller quantities, but they do offer a discount with a subscription, and I’m excited to get them in bulk now that I’ve tried them because they are a bit cheaper that way.

So I’ll keep coming back to Hanx as my number 1! So excited to have finally found my go-to after a long time of searching :)
Thanks Hanx ❤️❤️❤️

August 14, 2023
Unprompted review
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Reply from HANX

Hi Ruby,

Thank you SO much for your review- it has truly made our day at Hanx HQ.

We are so pleased to hear Hanx US subscription products are working for you!

All our best,
Team Hanx

Rated 2 out of 5 stars

Inconsistent sizing could ruin your intimate moments. Avoid.

I wanted to love Hanx. I bought a 3-pack of condoms from my local Tesco and they were just right.

So I decided to order a whole loaf more direct from their website: 3 boxes of ten.

But guess what? They don’t fit. Way too tight. This was particularly frustrating to discover at the point of use, when no alternative was readily available!

I kept the packaging from the earlier pack of 3 and the strangest thing was, they were supposedly a SMALLER nominal size (52mm vs 53mm for the non-fitting ones).

Something is clearly wrong here. I’m frustrated by my poor experience, mystified by the inconsistency, and frankly no longer trust this product. Buy elsewhere.

August 14, 2023
Unprompted review
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Reply from HANX

Hi Ian - thank you for reaching out! I understand Olivia contacted you yesterday to discuss your recent order experience, and is supporting with a resolution.

Very best,
Team Hanx

Rated 5 out of 5 stars

Can't fault them.

Hanx condoms and lube are great products, the customer service is brilliant and the information and advice they put out on social media is interesting and useful. All round Hanx are a great company.

February 4, 2023
Unprompted review
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Reply from HANX

Ahh this review has made our day! Thank you so much for all the love and support - we're so glad to hear that Cindy and the rest of our range are bringing you so much joy!

Thanks again,
Team HANX

Rated 1 out of 5 stars

Ordered in June - Iren still not received!

Ordered in June, no response to emails. Item still not received. Shipping date just keeps changing. Poor service all round

June 9, 2023
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Reply from HANX

Hi there, please check your junk or spam folders as both of your previous emails have been responded to by our customer service team. Thanks so much! Team HANX

Rated 1 out of 5 stars
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Reply from HANX

Hi Joanna, thank you for reaching out. We're more than happy to update on any existing orders - please email hello@hanx.co.uk with your order number and the customer service team will come back to you. Best, Team HANX

Rated 2 out of 5 stars

No order arrived, excuses and no refund. AVOID

Edit: I got a refund straight after emailing them again after their comment on my review here. Thanks.

Paid £20 for a order that's not arrived. Refusing to give refund after asking twice. Just getting the "we've had some difficulty with one of our products and it'll be next month" been waiting since may. Terrible customer service. Don't reccomend at all.

May 25, 2023
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Reply from HANX

Hi Bethany, thank you for reaching out. We're more than happy to issue refunds for delayed orders if requested - please email hello@hanx.co.uk and the customer service team will come back to you. Best, Team HANX

Rated 5 out of 5 stars

The BEST Condoms & New 'Cindy' Toy is Equally Great

I've been a regular buyer of HANX condoms for the last year and I've loved them, so I was excited when they launched their new toy 'Cindy' - let me tell you, she did not disappoint!

Discreet, powerful and lots of fun...I would highly recommend buying one for yourself, or as a present for a partner.

FIVE STARS to HANX

July 12, 2023
Unprompted review
HANX logo

Reply from HANX

Ahh this review has made our day! Thank you so much for all the love and support - we're so glad to hear that Cindy and the rest of our range are bringing you so much joy!

Thanks again,
Team HANX

Rated 1 out of 5 stars

Item still not received and no customer…

Item still not received and no customer service to contact to chase!

June 5, 2023
HANX logo

Reply from HANX

Hi there, thank you for reaching out! Please email hello@hanx.co.uk with your order number and a member of our customer service team will come back to you as soon as we can. All the best, Team HANX

Rated 1 out of 5 stars

Ordered 4th June, still waiting!

Ordered 4th June. Received an email on 15th June informing me that they had no stock! Supposed to be expecting more stock mid June and that my order should be arriving with me in another month's time. Still waiting. Not the best first experience of Hanx so far.

June 3, 2023
HANX logo

Reply from HANX

Hi Clare,

Thanks for your recent order experience feedback.

Olivia from our customer delight team has been in touch directly with you today to support with your order query. Our team will look into this asap for you.

Thanks,
Team Hanx

Rated 5 out of 5 stars

Love dealing with HANX they are really…

Love dealing with HANX they are really honest decent company very informative about their products and very helpful I will be buying from them again.

July 11, 2023
Unprompted review
HANX logo

Reply from HANX

We really appreciate your lovely feedback - it truly means so much to us, and we're so glad you're enjoying HANX products!

Thank you for being part of the HANX gang!

Team HANX 💓

Rated 5 out of 5 stars

Love!

Great range of products, well priced, Excel customer service, there's nothing not to love!

May 31, 2023
Unprompted review
HANX logo

Reply from HANX

Thank you so much for your lovely review!

It really helps us as a small business, and we're so glad to hear our products are working well for you!

All our best,
Team HANX

Rated 1 out of 5 stars

Still waiting for my order

Still waiting for my order. This is my first order and probably my last. Not impressed at all!

June 10, 2023
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Reply from HANX

Hi Chrissy,

Thanks for your recent order experience feedback.

We shared an update regarding your order via email on 28th June 2023. If you didn't receive this or need any further support with your order, please email hello@hanx.co.uk quoting TP and your order number, and the customer delight team will look into this asap for you.

Thanks,
Team Hanx

Rated 1 out of 5 stars

Ordered but no product

Ordered in May, not received product

June 9, 2023
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Reply from HANX

Hi Samantha,

Thanks for your recent order experience feedback.

We shared an update regarding your order via email on 7th July 2023. If you didn't receive this or need any further support with your order, please email hello@hanx.co.uk quoting TP and your order number, and the customer delight team will look into this asap for you.

Thanks,
Team Hanx

Rated 1 out of 5 stars

Asking for a review when the item…

Asking for a review when the item hadn’t even arrived ! It’s been weeks since I ordered.

June 8, 2023
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Reply from HANX

Hi Jacqui,

Thanks for your recent order experience feedback.

Our tracking report indicates your order was safely delivered on 14th June 2023. If you didn't receive this or need any further support with your order, please email hello@hanx.co.uk quoting TP and your order number, and the customer delight team will look into this asap for you.

Thanks,
Team Hanx

Rated 5 out of 5 stars

Great vegan condoms

Had a subscription from HANX before moving from the UK, and it always arrived on time as expected. And the products are good, it was nice to be able to find a vegan brand of condoms.

March 1, 2023
Unprompted review
HANX logo

Reply from HANX

Hi Roxana,

Thank you so much for your lovely review!

It really helps us as a small business, and we're so glad to hear our products are working well for you!

All our best,
Team HANX

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