Cheap and cheerful garden gate The information sent after ordering was brief and not obvious how to track the delivery. I contacted customer services after a few days and was given the tracking... See more
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Review summary
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Reviews shaping this summary
Everything went well with order and confirmation then nothing. We weren’t informed at any point that the order had been dispatched or was on its way nothing. Even started to think it may be a scam/... See more
Company replied
Bought 4wall mounted oil filled radiators which look really good quality but the timer setting for each day have no facility for off periods and even when you don’t require heating you have to have s... See more
Company replied
Got my delivery within 5 working days it was a fireplace. Zero communication from company so when you order do NOT expect any of your emails to be answered. So if something goes wrong with order your... See more
Company details
Written by the company
At Home & Outdoor Direct, we bring you unbeatable deals on quality furniture and outdoor essentials. From stylish indoor furnishings to durable garden must-haves, we offer a wide range of clearance items at exceptional value. Based in the UK, we’re your trusted destination for affordable home and outdoor living — direct to your door.
Contact info
United Kingdom
- info@haodirect.co.uk
- haodirect.co.uk
3.6
Average
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Quick delivery and arrived in one…
Quick delivery and arrived in one piece.
I had never heard of this company before so was a bit dubious if it would be a mistake, but to my surprise, the price was good, the delivery was on time and the product so far is working well.
February 23, 2026
Reply from Haodirect
Dear Mr Richards,
Thank you so much for giving us a try and for taking the time to leave such a thoughtful review.
We completely understand being cautious when ordering from a company you haven’t used before, so we’re especially pleased to hear that your experience was a positive one — from the competitive price to the on-time delivery and your product arriving safely and working well.
Your feedback really means a lot to us, and we’re glad we could exceed your expectations. We hope to serve you again in the future!
Best regards,
Haodirect
Great metal gate for my garden
Great metal gate for my garden. Easy ordered and speedy delivery 5⭐️
February 23, 2026
Reply from Haodirect
Dear May McLeod,
Thank you so much for your review!
We’re delighted to hear that you’re pleased with your metal garden gate and that you found the ordering process easy with speedy delivery. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback — it means a lot to us. Enjoy your new gate!
Best regards,
Haodirect
Perfect!!!
February 22, 2026
Reply from Haodirect
Dear Ioannis Chaikalis,
Thank you so much for your kind words! We're thrilled to hear that you're loving the product.
If you ever need anything else, don’t hesitate to reach out!
Best regards,
Haodirect
I bought an oil filled heater
I bought an oil filled heater, but it is too heavy to fit onto the stud wall. I’d like to return it but no response from customer service or even an acknowledgment of my email. Their returns policy says 30 days from delivery but how’s that any use if they don’t respond to your email or state a return address. They also encourage you to purchase further items even before you have organised a return or been refunded. Not a good company. Avoid.
They have now been in touch to allow me to return the item, but possibly that is due to this review. For this reason I will increase my review from 1 star to 2.
February 23, 2026
Unprompted review
Reply from Haodirect
Dear D Warden,
We’re sorry to read about your experience and are concerned to see this feedback.
At present, we’re unable to locate an order under the name “D Warden” in our system based on the information provided here. We would genuinely like to look into this matter and clarify the situation.
We respond to all customer enquiries as quickly as possible, and return instructions is always provided once an order has been identified and the return request has been logged with our support team.
To help us investigate, please contact our customer service team directly with your complete order details. Once we have these details, we’ll be able to assist you promptly and ensure the matter is resolved in line with our returns policy.
We appreciate your feedback and are committed to resolving any genuine concerns.
Kind regards,
Haodirect
Bought a BBQ and it is amazing
Bought a BBQ and it is absolutely amazing it is strong sturdy and well made,I usually use gas ones but the gas bottles are just so expensive now so bought this charcoal one, I bought it from the company directly and it is so much heavier than I even imagined,I can't wait to use it when the weather decides to give us some sunshine and heat,the delivery was amazing and came really quick, definitely recommend
February 17, 2026
Unprompted review
Reply from Haodirect
Dear Pete Entwistle,
Thank you so much for your fantastic review!
We’re thrilled to hear that you’re happy with your new BBQ and that the quality and sturdiness exceeded your expectations. Charcoal grilling really does bring a special flavour — and we completely understand the switch with gas prices these days!
It’s also great to know your delivery experience was smooth and speedy. That’s exactly what we aim for.
We hope the sunshine makes an appearance very soon so you can fire it up and enjoy it properly!
Thank you again for your recommendation — it truly means a lot to us.
Best regards,
Haodirect
Avoid they are fraudulent took money…
Avoid they are fraudulent took money and started asking for bank details item never sent refund never given Zero customer service nobody answers no phone number it’s nothing but a scam
February 11, 2026
Unprompted review
Reply from Haodirect
Dear Martin,
We’re very sorry to read your review and are concerned to see this.
We do have several customers with the name “Martin” in our system, however we’re unable to identify your specific order based on the information provided here. We would genuinely like to investigate this further, as what you’ve described does not reflect our usual service standards.
For security reasons, we never request sensitive bank details outside of our secure checkout process, and all payments are processed through verified payment providers.
Could you please contact our customer support team with your full name, order number, and the email address used when placing the order? Once we have those details, we’ll be able to look into your case properly and provide clarification as quickly as possible.
We take all feedback seriously and are committed to resolving any genuine concerns.
Kind regards,
Haodirect
I ordered a floor lamp from them and…
I ordered a floor lamp from them and despite some negative reviews about delivery info I went ahead. No sooner had I ordered within 5 minutes I had a tracking number and the item was delivered well within the 5 day promise on the website. I would recommend this retailer
February 12, 2026
Unprompted review
Reply from Haodirect
Dear customer,
Thank you so much for your kind words and for giving us a chance.
We’re delighted to hear that your floor lamp arrived quickly and within the promised timeframe. We understand that delivery concerns can sometimes make customers hesitant, so it truly means a lot that you chose to order with us and had a positive experience.
Your recommendation is greatly appreciated, and we hope you enjoy your new lamp for years to come. If you ever need anything else, we’re always here to help.
Best regards,
Haodirect
Reply from Haodirect
Dear mohammedrafi,
Thank you so much for your kind words! We're thrilled to hear that you're loving the quality of the product. It’s great to know you’re satisfied with the delivery service too.
If you ever need anything else, don’t hesitate to reach out!
Best regards,
Haodirect
TERRIBLE RETURNS AND CUSTOMER SUPPORT
TERRIBLE RETURNS AND CUSTOMER SUPPORT. The side table I received was flimsy and ultimately not the right fit for my space, so naturally I looked to return it. I ended up emailing the team back and forth negotiating my return over a couple of weeks during which I’m offered partial refunds, substitutes and am even mis-named. When finally they conceded to me making the return I’m given a laborious returns process which is at my expense. I expressed my dissatisfaction with the experience only to be quoted policy which itself was difficult to find online and not customer-centric at all.
February 4, 2026
Unprompted review
Reply from Haodirect
Dear Will Manley,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that the side table was not the right fit for your space. We understand how disappointing that can be.
After reviewing your case, we can confirm that the item delivered was not faulty, but simply unsuitable for your needs. As part of our effort to reach a fair solution, our customer support team offered several options, including a goodwill partial refund and alternative arrangements. We’re sorry these options did not meet your expectations.
In line with our published returns policy, when an item is not defective and a customer prefers a full refund, the return shipping cost is the responsibility of the customer. This policy applies consistently to ensure fairness to all customers. We understand that return shipping can be inconvenient, but this is standard practice for non-fault returns.
We also sincerely apologise if there was any confusion in communication or if your name was misspelled during correspondence — that certainly wasn’t intentional, and we appreciate you bringing it to our attention.
Customer satisfaction is important to us, and our team did aim to provide the best possible solution within our policy framework. If you would still like assistance with arranging the return, we remain happy to help.
Best regards,
Haodirect
Reply from Haodirect
Dear Yvonne,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our products and the careful packaging.
Your feedback means a lot to us, and we look forward to serving you again soon!
Best regards,
Haodirect
Look good but poor timer control settings…
Bought 4wall mounted oil filled radiators which look really good quality but the timer setting for each day have no facility for off periods and even when you don’t require heating you have to have some heating although it is possible at a lower temperature setting This obviously incurs additional costs. They suggested that I turn the heaters to the frost stat setting whenever I went out.The problem with
this being that I would return to a cold flat all the time.I was offered a £30.00 refund and had I not had them already fitted by an electrician I would have returned them
December 20, 2025
Unprompted review
Reply from Haodirect
Dear Frank,
Thank you for sharing your feedback. We’re sorry to hear that the timer settings on the radiators haven't met your expectations. We understand how important energy efficiency and flexibility are, especially when it comes to heating schedules. Your point about the frost stat setting is noted, and we’ll be sure to pass this feedback along to our product team for future improvements.
We’re glad to hear that the quality of the radiators met your expectations, and we sincerely appreciate you giving us the opportunity to resolve the matter with a refund. If there's anything else we can do to assist or if you have further questions, please don't hesitate to reach out. Your satisfaction is important to us!
Best regards,
Haodirect
Disappointed
Everything went well with order and confirmation then nothing. We weren’t informed at any point that the order had been dispatched or was on its way nothing. Even started to think it may be a scam/ dodgy site. Until a delivery was made 12 days after ordering on a day no one was home to accept and driver was going to leave large parcel propped up against windowsill at front of house on a busy road. Had I not spotted him on my ring doorbell (which driver didn’t even bother to ring) and asked to be put at the rear of the house, I ask could this purchase have easily been pinched. Very disappointed.
December 28, 2025
Reply from Haodirect
Dear Lesley,
Thank you for your feedback, and we sincerely apologize for the lack of communication regarding your order. We completely understand your frustration with not being kept informed about the dispatch or delivery status, and we will take your feedback seriously to improve our tracking and notification process going forward.
We’re also really sorry to hear about the delivery experience. The safety and security of our customers' orders are incredibly important to us, and we appreciate you bringing this to our attention. We’ll be looking into this issue with the courier to ensure that future deliveries are made more securely and that proper delivery instructions are followed.
We value your feedback and will use it to improve our services. If there’s anything else we can do to address your concerns, please feel free to reach out to us directly.
Best regards,
Haodirect
Told me delivery was Tuesday took day…
Told me delivery was Tuesday took day of work it’s now Wed and still no delivery or no contact from them emailed them no reply there is no number to ring
By far the worst customer service I’ve come across in 45 years
January 6, 2026
Unprompted review
Reply from Haodirect
Dear Johannes Schoeman,
Thank you for sharing your feedback with us. We are truly sorry for the delays and lack of communication you experienced with your order. We completely understand how frustrating this situation must have been for you, and we apologize for not meeting your expectations.
We strive to process all orders within 3-7 business days, and while your order was placed on January 4th and signed for on January 7th, we acknowledge the delay and communication breakdown during the process. Please know that we value your feedback, especially regarding logistics, and are actively working on strengthening our partnerships with our logistics providers to ensure smoother and more reliable deliveries moving forward.
We appreciate your patience, and we are committed to improving our processes so that we can serve you—and all our customers—better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Haodirect
Reply from Haodirect
Dear Mrs Beverley Smith，
Thanks so much for your feedback! We're thrilled to hear that everything went smoothly from ordering to delivery. We strive to make the entire experience seamless, and it’s great to know we hit the mark.
We look forward to serving you again!
Best regards,
Haodirect
A great purchase super fast delivery…
A great purchase super fast delivery will definitely be buying again from this seller.
December 29, 2025
Reply from Haodirect
Dear Brenton Meigh，
Thank you for your amazing review! We’re so happy to hear that you had a great experience with both your purchase and our fast delivery.
We can’t wait to have the pleasure of serving you again. See you soon!
Best regards,
Haodirect
Excellent and quick service
December 28, 2025
Reply from Haodirect
Dear Mrs G Husband，
Thank you for your fantastic feedback! We're so glad to hear you were happy with our service. Speed and quality are always our priorities, and we're thrilled we could deliver both.
We appreciate your support and look forward to your next order!
Best regards,
Haodirect
Very good service and quick very happy…
Very good service and quick very happy with service
December 28, 2025
Reply from Haodirect
Dear Mr R Balch，
Thank you for the wonderful feedback! We're so glad to hear that you were happy with both our service and the speed of delivery. It's always our goal to provide a quick and seamless experience for our customers.
We appreciate your support and look forward to serving you again soon!
Best regards,
Haodirect
Very pleased better than I expected…
Very pleased better than I expected would recommend good quality and delivery
December 28, 2025
Reply from Haodirect
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that our product exceeded your expectations. It's always great to know that our customers are satisfied with both the quality and delivery.
We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
Haodirect
Amazing Quality, Very Fast Delivery
Very Fast Delivery. Item works perfectly, and very well packaged! Great value too. Will be buying again in the future
December 28, 2025
Reply from Haodirect
Dear Liam Brown，
Thank you so much for your wonderful feedback! We’re so happy to hear that you’re pleased with the fast delivery, the quality of the item, and the packaging. It’s great to know that you found it to be great value too!
We truly appreciate your support and look forward to serving you again in the future. Thanks again for choosing us!
Best regards,
Haodirect
Good quality
Im pleased with the quality of my room divider. Works very well in the space
December 15, 2025
Reply from Haodirect
Dear Mrs. Clare Gollop,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're pleased with the quality of your room divider and that it fits so well in your space. It's great to know it's serving its purpose and making a positive impact in your room.
We truly appreciate your feedback and are so glad you had a great experience with us. If you ever need anything else or have any questions, don't hesitate to reach out—we're always here to help!
Best regards,
Haodirect
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