HappierBeauty Reviews 141

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I absolutely love this toothpaste, it’s the best I’ve ever tried in terms of being free of chemicals and it works so well at an affordable price.

Rated 5 out of 5 stars

Love how this toothpaste tastes so fresh and has a super smooth texture, unlike the usual powdery residue that stays in your mouth after a good brush! Our teeth feel super clean and stay fresh through... See more

Company replied

Rated 1 out of 5 stars

I would click none if I could. I’m totally exhausted by this experience. I didn’t notice any difference after a few months so cancelled my subscription I was then sent a shipment so was told to return... See more

Rated 3 out of 5 stars

My husband loves the flavour but something about it (and I struggle to put my finger on it), in conjunction with the slightly cloying texture turns my stomach a little. That said, it does leave my mou... See more

Company details

  1. Wellness Center
  2. Pharmacy

Information provided by various external sources

Happier Beauty Toothpaste uses papaya enzymes for natural whitening, vitamin E for gum health, 100% natural flavours and minerals present in your teeth and bones to strengthen your enamel. No single-use plastic tubes. No SLS, triclosan, parabens, petrochemicals, colours, artificial flavours or artificial sweeteners. Vegan. Suitable for sensitive teeth.


Contact info

4.1

Great

TrustScore 4 out of 5

141 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Used it for a month and it was great…

Used it for a month and it was great then my gums became sore and I had to stop. Having an extra unused ..expensive tube I requested a return and refund. Eventually I had a response asking about details of the tube which I furnished, nothing since a month ago. Very poor customer service .

May 1, 2024
Unprompted review
HappierBeauty logo

Reply from HappierBeauty

Hi Amanda,

Thank you for sharing your experience, We're sorry to hear about the issue with your gums. We always strive to provide excellent customer service and address any concerns promptly. To help us resolve this for you, could you please provide your order number? This will allow us to check the details and ensure your request is handled appropriately.
Please email us at hello@happierbeauty.com
Thank you

Rated 1 out of 5 stars

Impossible to cancel

I have asked, repeatedly, to cancel my subscription. I have removed my card data from my account - and STILL I am being charged every two months for this service. I have contacted Happier Beauty and they simply do not respond to my emails.

March 29, 2024
Unprompted review
HappierBeauty logo

Reply from HappierBeauty

Hello Oliver, We apologize for any inconvenience you've experienced with canceling your subscription. we have responded to your email or canceled your subscription last week, but it seems we have not yet received a response from you. Please accept our apologies for any delay or oversight on our part. If you still require assistance or have any questions, please don't hesitate to email us again at hello@happierbeauty.com. We're here to help and ensure your satisfaction.

Rated 4 out of 5 stars

Given the price of the toothpaste its…

UPDATE: I have now been sent a key, so will purchase again...

Given the price of the toothpaste its disappointing that you aren't sent a key with the first purchase - without the key you can't properly get the toothpaste out...so have thrown a quarter of the first tube out as you can't squeeze the tube without it being a bit of a scrunched up mess..it should be clear that you need the key to be able to properly use the tubes

February 5, 2024
Unprompted review
HappierBeauty logo

Reply from HappierBeauty

Hello Elizabeth, We appreciate your feedback regarding the toothpaste packaging. We apologize for any inconvenience caused by not receiving a key with your first purchase. To ensure you have the best experience with our product, we'd like to offer you a complimentary key. Please email us at hello@happierbeauty.com, and we'll gladly send one to you. Thank you for bringing this to our attention, and we look forward to assisting you further.

Rated 2 out of 5 stars

Cancellation of a subscription

I have been unsuccessfully trying to cancel a subscription order??
I’m now receiving a second batch of toothpaste I do not want!!
Have sent emails to no avail??
Very bad customer service??

March 23, 2024
Unprompted review
HappierBeauty logo

Reply from HappierBeauty

Hello Susan, We apologize for any inconvenience you've experienced with canceling your subscription. We sent you an email and replied to your inquiries regarding your refund on March 26, 2024. However, it seems we haven't received any response from you since our last message. Additionally, we have already canceled your subscription on March 26, 2024. We're committed to resolving this issue promptly and ensuring your satisfaction. If you require further assistance, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Sadly made me really sore

Unfortunately I have an incredibly sore mouth and really sensitive teeth after using this toothpaste, I was really hoping it would really gently whiten but I had to stop using it as my mouth was unbearably sore, and I'm definitely going to have to get another product to cope with the sensitivity, sad it didn't work for me!

March 12, 2024
Unprompted review
HappierBeauty logo

Reply from HappierBeauty

Hi Erika, I'm truly sorry to hear about your experience with our toothpaste, and I apologize for any discomfort it has caused you. Your feedback is extremely important to us.

Sensitive teeth and mouth soreness are not the experiences we want our customers to have with our product. We understand the importance of providing a gentle yet effective whitening solution. We will check this matter further to ensure that our toothpaste meets the highest standards of quality and safety. Thanks

Rated 1 out of 5 stars

Never buying from them again Sadly my daughter has just tried the…

Sadly my daughter has just tried the toothpaste and likes it but I won’t be buying from them again.
Before even trying this product which had been bought as a Christmas present we received a second box with two tubes. I immediately contacted them to say I did not sign up for subscription and haven’t tried the product at this point, they were very helpful in saying they’re except a return and send a refund. My return cost me an extra £5, I photographed the post office tracking number and proof of their receiving their parcel back and now they will not respond to any of my emails. I want my money back and I’ll be asking for the additional £5 if this carry’s on! I’ll be finding an alternative product as I’m not putting up with this customer service from any company any more!

March 4, 2024
Unprompted review
HappierBeauty logo

Reply from HappierBeauty

Hello Denise, we are deeply sorry for any inconvenience or frustration you experienced regarding the unwanted subscription and the subsequent refund process. We processed the refund for your returned item on March 20, 2024. Your feedback is valuable to us. If there is anything further we can do to assist you, please do not hesitate to contact us directly. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Non existent customer service

I have no issue with the product - my daughter seems to like it but the customer service experience, which started off great, has sadly been appalling and non existent since. I am still waiting for a refund on a product that I have returned - the outer box hadn’t even been opened .. since then I have received no replies …. Now that the refund is due 😣 ! I don’t it’s not like I have the product still… happier beauty have had their cake and eaten my money!

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

This whitening toothpaste did nothing…

This whitening toothpaste did nothing for me at all. I was brushing 3x day for 10 days disappointing!
When I asked for more information my email was ignored.
I decided to ask for a refund as per their advertising. They said as I’ve used the toothpaste they can’t refund. How do you know if you can’t try it. Doesn’t add up! If it works for you then fantastic! but if it doesn’t they just aren’t interested. They already have your money..

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Altogether better.l…

Very pleased to buy toothpaste in metal tubes because they’re so easy to roll up especially with the key! Plastic ones create such a lot of waste and don’t roll up. I’ve bought them for presents this time, hoping to be an influencer!🤣

November 10, 2023
Rated 5 out of 5 stars

I absolutely love this toothpaste

I absolutely love this toothpaste! It’s great it’s so full of natural ingredients not like most/all other brands! I love the taste as it tastes so clean. Wish it was available in the shops! The company/website is easy and quick to deal with and dispatch!

November 6, 2023
Rated 5 out of 5 stars

Perfect toothpaste

Perfect toothpaste! Low bubble. After brushing, teeth are really clean and clear! ! Strongly recommend it!!

November 23, 2023
Unprompted review
Rated 3 out of 5 stars

Review

I like the ethical standards of the company but the toothpaste is very expensive and I have been using it for a while and during this time my teeth have become more sensitive.

October 23, 2023
Rated 5 out of 5 stars

Absolutely LOVE my new toothpaste

Absolutely LOVE my new toothpaste, and the roller handle thingy that means I get every last drop from the tube. Performing really well and I can’t get enough of the natural ingredients (I can’t believe how much fake stuff the other brands have in them)

June 13, 2023

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