I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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I used Happy-Post for a large international parcel and the whole process was so easy. The tracking was clear and updated every step of the way, which really put my mind at ease. Best of all, it arriv... See more
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Customer Service is absolutely terrible. Happy Post lost my parcel in THEIR warehouse back in October. Over 40 emails later (mostly just fobbing me off), I have received no explanation about what has... See more
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Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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All was ok except for drop off….this…
All was ok except for drop off….this shop cocci market…has strange opening hours, is often closed for no reason. There are two drop offs in my area but only one can be chosen, this one…I waited outside for at least 20 minutes …with someone sitting on the floor in one of the aisles looking at me….,? This was 2.45pm ….no reason to be closed.there were three other people waiting…..
November 10, 2025
Reply from Happy-Post
Hello Brenda,
Thank you for sharing your feedback. We’re glad that your shipment went smoothly overall, and we’re sorry for the inconvenience you faced with the local drop-off point.
Have a nice day,
Happy-Post Team
Reply from Happy-Post
Hello Stephen,
Thank you for your kind words! We’re delighted to know everything went smoothly and that you’re satisfied with our service.
Have a nice day,
Happy-Post Team
everything good
everything good; value for money, service, ease of use etc would use more but limited as to destinations.
November 3, 2025
Reply from Happy-Post
Hello,
Thank you for your feedback and trust. We’re glad you find our service reliable and good value for money. We hope to expand our delivery destinations in the future.
Have a nice day,
Happy-Post Team
Happy Parcel
thief company! they wanted us to pay for an unknown private paypal account, the things are missing from the package and they can not communicate properly. we still didn't got the package.
October 1, 2025
Unprompted review
Reply from Happy-Post
Hello,
We’re sorry to read about your experience. To investigate this situation properly and ensure you receive accurate assistance, please contact our customer service directly.
Our team will review your case in detail and provide you with a clear update as soon as possible.
Best regards,
Happy-Post Team
Reliable and well priced!
October 28, 2025
Reply from Happy-Post
Hello Amanda,
Thank you for your feedback. We’re glad to hear you find our service reliable and well-priced.
Have a nice day,
Happy-Post Team
I've used Happy Post twice before and…
I've used Happy Post twice before and although the parcel took longer to arrive than stated, there were no other issues. Until this month. I had a parcel ready to send to my grandson in Australia. I paid £28 and was ready to print off my label. Instead of the label there was message stating there was an issue with generating the label . I emailed them, as there is absolutely no phone number or chat available and asked for the label to be generated asap as I needed this parcel to be sent off immediately so my grandson had his presents on his birthday. No reply for 24 hours. Then an email with the label. I printed it off and stuck it onto my parcel. Just before I went to drop the parcel off I realised it had the wrong address!! I emailed again, waited another 24 hours and was told I cannot modify addresses!! By this time it was too late to send so I used another parcel company. I emailed happy post and told them I wanted to cancel and they then sent, 48 hours later, a label with the correct address! Absolutely no apology, only a feedback form in French...and I also had other communications in French for another customer! Terrible customer service, and im still awaiting my refund...days later...
October 21, 2025
Reply from Happy-Post
Hello Vikki,
We’re truly sorry for the inconvenience and delay you experienced with your shipment label. After reviewing your case, we confirm that your order has been cancelled and the refund process is underway, you’ll receive a confirmation email once it’s completed.
We completely understand your frustration and appreciate your patience while our team handled the situation. Please note that our response time is usually between 24 and 48 hours, and we do our best to reply as quickly as possible.
For future shipments, if a label error occurs, our customer service can cancel it immediately upon your confirmation so you can generate a new one right away.
Kind regards,
The Happy-Post Team
NOT HAPPY
I have used Happy-Post for over a year now. I am based in France with a customer base in USA. The service has been great particularly since the tariff nightmare that Mr Trump is responsible for. However for the last WEEK I have been unable to complete a purchase of a label for the USA. I have filled in all the forms etc etc but when it comes to pay the "Pay Now" button is not working???? PLEASE PLEASE SORT THIS OUT
October 15, 2025
Unprompted review
Reply from Happy-Post
Hello,
Thank you for your message and for your trust in Happy-Post.
We’re truly sorry for the frustration caused by this technical issue when trying to pay for shipments to the USA. Our IT team has identified the problem and is actively working with our partners to restore the service as quickly as possible.
We understand how important timely shipping is for your business, and we’ll notify you as soon as the payment process is fully operational again.
Kind regards,
The Happy-Post Team
Unfortunately I did not have a good…
Edited to add: even in their response you can see how unprofessional they are. I chose DHL I paid premium price close to 100 euros specifically not choosing regular post office for Canadian shipment. And yes exactly it promises 10-17 days last time I checked that wasn't 21 days this parcel took to another nearby country? Oh and let's not forget that they refuse to engage in English with their customer service despite English being one of the languages their offer and advertise.
Unfortunately I did not have a good experience with them. I tried to use due to cheaper prices but even the prices aren't that cheap for what you get. Save yourself a trouble add couple euros more and have a normal speed regular post office do the work. I shipped package to Canada, I paid so much money extra due to it being strikes with their regular postal, so they would use a courier like DHL and deliver it timely. It didn't happen. They went the cheapest method and it was only delivered after the strike after paying premium, higher than the post office would charge me. And now I sent a package to another European Union country, it's taken 3 weeks to deliver.... insanity. It would take normally less than a week regular post office with 15 euro instead of 13 euro I paid them without this hassle. They use cheapest and slowest methods to deliver your packages through backends like this package now went through third country that has nothing to do... and that's why it took 3 weeks instead of less than a week. I will not be using them again after these 2 bad experiences.
October 21, 2025
Unprompted review
Reply from Happy-Post
Hello Gigi,
We’re sorry to hear about your disappointment and we completely understand your frustration.
Regarding your shipment to Canada; if a postal strike was ongoing, delays are unfortunately beyond our control when the postal option is selected. In such situations, we recommend choosing DHL Express, which remains operational and unaffected by postal disruptions.
For your shipment within the European Union, you selected the most economical Mondial Relay option, which clearly indicates a transit time of 10 to 17 days. The delivery time you experienced is therefore within the expected range for this service.
Best regards,
The Happy-Post Team
Reply from Happy-Post
Hello Aleksandra,
Thank you for your trust! We’re delighted to know that you find our delivery service reliable, that’s exactly what we aim for.
Have a nice day,
Happy-Post Team
I love using happy post
I love using happy post, it is convenient quick and the prices are competitive. The only thing I find tricky is the tracking number because it changes when it gets to the next country with a different courier. Otherwise I love happy post, and all it's partners.
October 14, 2025
Reply from Happy-Post
Hello Aimée,
Thank you for your detailed feedback! We’re delighted you enjoy using Happy-Post and find it convenient and affordable. We take note of your comment about tracking numbers and are working to improve tracking continuity across carriers.
Have a good day,
Happy-Post Team
They do a good job in comparing the…
They do a good job in comparing the "very expensive" jungle of french parcel shipping system, to get the best deal out of it. Works good online with yourself bringing the parcels on the go. Only misser is that the tracking, in my case twice, sending a parcel the tracking got lost, but after 10 days the parcels arrived luckily to The Netherland and Germany,
September 8, 2025
Reply from Happy-Post
Dear Franciscus,
Thank you for taking the time to share your detailed experience. We note your comment regarding tracking: we are actively working to make this part even more reliable. We are glad that the packages arrived safely despite this!
Have a nice day,
The Happy-Post Team
easy to use
easy to use. better for the environment. always reaches its destination.
September 8, 2025
Reply from Happy-Post
Bonjour,
Thank you for your kind words! We're glad the service works well for you and appreciate your eco-conscious feedback.
Bonne journée,
L'équipe Happy-Post
Reply from Happy-Post
Dear Damian,
Thank you for your feedback. We completely understand your disappointment.
After checking your correspondence with customer service, we found that your package could not be delivered and was returned to our platform. Our teams then offered to resend it to your address in France at no additional cost. This type of situation is exceptional, and we always do our utmost to find a solution, as we did in this case.
We hope that this arrangement will satisfy you despite the inconvenience, and we remain at your disposal if needed.
Best regards,
The Happy-Post team.
Speediness of delivery!
The process was very straightforward and easy. The package arrived safely at my destination in less than one week. I was so surprised!
August 4, 2025
Reply from Happy-Post
Hello,
Thank you for sharing your experience! We’re delighted to hear that the process was smooth and that your package arrived safely in under a week.
Have a nice day,
The Happy-Post team
Very smooth process
Very smooth process. Drop off at Mondial Relay Lockers . My package arrived in New Zealand at the stated time. The price was competitive.
August 4, 2025
Reply from Happy-Post
Hello,
Thank you for your review! We’re happy to hear that the drop-off and delivery process went smoothly, and that your package reached New Zealand on time and at a competitive price.
Have a nice day,
The Happy-Post team
Always an efficient service
Always an efficient service, coupled with a more acceptable price than other competitors.
July 30, 2025
Unprompted review
Reply from Happy-Post
Dear Raymond,
Thank you for your positive feedback! We’re glad to hear that you find our service efficient and competitively priced compared to others.
We truly appreciate your trust and look forward to continuing to serve you.
Have a good day,
The Happy-Post Team
I am extremely disappointed with my…
I am extremely disappointed with my experience using Happy-Post. I entrusted them with an important package for my business, and they delivered a completely unrelated item to my customer — something I absolutely did not send. This mistake has had serious consequences for me: I’ve been reported on Etsy because of their error, and my reputation as a seller has been damaged.
What’s even more unacceptable is that I’ve contacted their customer service multiple times, provided the tracking number, a photo of the incorrect package delivered, and requested a resolution — and I have received no response at all.
If you value your business, your time, or your peace of mind, I strongly urge you not to use Happy-Post. Their handling errors and complete lack of accountability or communication make them a liability. Use their service only if you’re prepared to lose your package and damage your business.
And to respond to you:
This response is completely false. I sent all the requested photos and the invoice days ago, and I have yet to receive any follow-up, update, or resolution. Claiming you’re waiting on documents is just an excuse — you already have everything. Stop misleading customers and take responsibility!!!
July 16, 2025
Reply from Happy-Post
Dear Kristina,
We fully understand your frustration with this situation and apologize for the impact this error may have had on your business.
As mentioned in our conversation, our customer service department has taken your complaint into account and has responded promptly to request the elements necessary to officially open a dispute file - in particular, the invoice for the item sent, which is essential for launching the investigation and considering compensation in accordance with our general terms and conditions.
Rest assured that once these documents have been received, a full investigation will be carried out with our logistics partners in order to identify the origin of the error and offer you an appropriate solution as quickly as possible.
We look forward to hearing from you and thank you in advance for your cooperation in resolving this matter in the best possible conditions.
Sincerely,
The Happy-Post team
SEND AT YOUR OWN RISK- So many careless mistakes
I sent a package from France to Canada. I chose expedited shipping. PROBLEM 1- i noticed that in the tracking the package was just sitting in their warehouse for about a week already. I emailed customer service and they confirmed that it was just stuck in the depot and promised to take care of it. Then, PROBLEM 2- They wrote the wrong postal code on the shipping label for the 2nd leg of the shipment. I was very sure I put the right post code, i even have the original label to back this up. Now it's been 3 days, the package is in the destination city, but of course with the wrong post code there will be problems!! So I ended up spending extra for an extremely long "expedited" shipping + extra headaches + wasted time following up Happy Post. Still have not received package. PLEASE CONTACT FED EX AND FIX THIS, THANKS.
July 9, 2025
Unprompted review
Reply from Happy-Post
Dear Francine,
First of all, we sincerely apologize for the repeated issues you have experienced — we understand how frustrating this is, especially since you chose the express service and have been patient while waiting for updates.
We take note of the two problems you raised: the unexpected delay at our depot and the error on the postal code for the final delivery leg. Please rest assured that your original shipping information will be reviewed to verify what happened, and we will escalate this to our operations team to clarify why the postal code was changed.
Regarding the current status: we confirm that your parcel is now in the destination city. We understand your concern about the incorrect postal code — our team is contacting FedEx directly to correct this and ensure your parcel is delivered to the right address as quickly as possible.
We are truly sorry for the stress and extra follow-up this has caused you. Thank you for your patience and for sharing these details with us — it helps us improve. We will keep you updated by email as soon as we receive confirmation from FedEx.
Best regards,
The Happy-Post Team
Useless
Firstly they could not deliver the parcel, then I was told it will take upto 3 months to return it. I have had no reply off happy post since so decided to get in touch with them to find out what's going on only to find out they have lost the parcel and there is nothing they can do about it I am now over £300 out of pocket worst delivery company I have ever used.
April 26, 2025
Unprompted review
Reply from Happy-Post
Dear Daniel,
We're truly sorry for the outcome of your shipment and understand your deep frustration, especially given the value involved.
As mentioned by our customer service team, the shipping method selected for this parcel was an economy option that unfortunately does not include tracking or insurance coverage. This means that, in the event of a loss, neither an investigation nor compensation can be pursued with the distributor.
We understand this is disappointing and take your feedback seriously. Should the parcel be returned to our facility, we will notify you immediately to explore possible next steps.
Kind regards,
The Happy-Post Team
Reply from Happy-Post
Dear Amanda,
Thank you for your message — we're really glad to hear you're enjoying the service!
It's great to know that our European coverage is meeting your needs.
Don't hesitate to reach out if you ever need assistance with a shipment.
Have a nice day,
The Happy-Post Team
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