Happy Campers Reviews 

439
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and very supportive throughout their road trips. Many people note that the campervans are reliable, comfortable, and well-suited for their long road journeys across the country. However, some reviewers noted frustrating issues with cleanliness and missing or broken equipment inside the vehicles. A few other people also felt that certain kitchen tools, sleeping arrangements, or bedding items were missing or not clean upon arrival. Travelers mentioned experiencing occasional mechanical troubles or interior leaks that required extra time to resolve during their vacation holidays.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly regarding the... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the vehicles for being mechanically... See more

Service

People report ambiguous experiences with service, reflecting a wide range of differing opinions among... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

User experience

Customers consistently note ambiguous experiences with user experience, highlighting both positive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My rental with Happy Campers was absolutely spotless and great ! The campervan perfectly fitted our needs and was reliable (drove 5000km in 3 weeks). But to be honest, the best part about happy... See more

Rated 4 out of 5 stars

A great experience using the camper and having the freedom of using powered (paid) sites only every few days makes a huge saving. Nice that the van also included a solar panel for charging too. The O... See more

Rated 4 out of 5 stars

The staff were friendly and efficient. And vehicle was exactly what we needed. Only niggle, It would be fantastic to have a better pick up arrangements at the domestic terminal arrival in Auckland. W... See more

Rated 4 out of 5 stars

The whole thing worked out great in the end though the process had its ups and downs from the start. The payment process and the information flow is under par, but all in all we had a nice experience


Company details

  1. Recreational Vehicle Rental Agency
  2. Car Rental Agency

Written by the company

Happy Campers offers great low cost campervan hire options for any tourist coming to New Zealand. If you’re looking for a reliable and cheap campervan, then with a ‘Happy Camper’ you’ll be well on the road towards a stellar New Zealand holiday.


Contact info

3.9

Great

TrustScore 4 out of 5

439 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(439)

132 reviews in the last 12 months

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Rated 2 out of 5 stars

Happy campers/lucky rentals

We rented for 1 month. Honestly, the vans drove fine and were mechanically in good condition. We had 3 vans. The first van (590.000km) still had 3month old bore water in it's tank and we didn't even get blankets/duvets. There was also a constant signal of open doors. Then we got a new van swapped due to these issues. The second van (570.000km) leaked water in from all sides and right above the bed. I appreciate the fast service of the rental agency by sending us an upgraded van and swap it 6h south of Christchurch (in Queenstown) the next day. The service was really good, nothing to say about that, it's just the conditions of the vans. Our last upgraded van (automatic, 320.000km) had the engine control light on and also leaked, but not above the bed so it didn't bother much. There was mold in all 3 vans so don't expect anything fancy.

November 19, 2024
Rated 1 out of 5 stars

Lack in terms of Quality Assurance

We picked up the campervan with a full grey water tank and an almost empty fresh water tank. Even worse, we were only provided with one duvet for two people. The gas ran out within two days, and the right burner on the stove hardly worked. Additionally, the water did not drain properly, and at one point, the fire alarm beeped for an hour. It was also impossible to adjust the table correctly because the screw was not properly fixed. Overall, the campervan was not cleaned properly; for instance, the fridge was very dirty (also mold), and the curtains were stained and had an unpleasant smell.

A positive thing was that the customer service always responded quickly, and the vehicle itself was reliable for driving.

November 8, 2024
Rated 1 out of 5 stars

Don’t recommend

Old car, goes itself to the left. Dangerous.
The fridge didn’t worked, the water tank was polluted…
The answers after complaining ? Go to a garage during your holidays to do our job and maintain the car,

October 29, 2024
Rated 5 out of 5 stars

Amazing experience

Amazing experience. My 4years old son loved every second of it. Sleeping in the van was very fun and not too cold even though we went to Christchurch.

July 27, 2024
Rated 5 out of 5 stars

Happy Camping around the South Island

Happy Campers service team was very helpful, well organised and ready when we collected and returned the camper van.
We could not be happier, which made the trip around the South Island even more enjoyable.
Thank you Happy Campers.

July 20, 2024
Rated 3 out of 5 stars

i got an old van…

i got an old van, which is ok, when it is in a proper state.
mine was dirty inside. even the cuttlery was dirty and the bedcover and pillow was really smelly…
during my rentaltime the rear lights fell out and the rain was dripping on my bed.
the ladues, working there were very friendly and after the rain we swap the car.
so the service was ok.

May 20, 2024
Rated 5 out of 5 stars

Trust Lucky

Excellent customer service and a fine fully capable vehicle that worked perfectly for 6 weeks. No problems and smooth sailing.

May 11, 2024
Rated 5 out of 5 stars

Perfect

Worked as a dream. The website was not easy to look on, but the team I was in contact with, was more than willing to help out. Everyone was so nice, and the camper was perfect

July 31, 2023
Rated 4 out of 5 stars

Fantastic vehicle to travel and camp in…

Fantastic vehicle to travel and camp in especially for over 50 year old travellers as they a bit more roomier. Unfortunately the 2 vehicles were not ready for pickup when we arrived and didn't have all the items that were standard. Apart from that they should probably check all mechanical parts are working speedo, auto sliding doors. Yes we would hire again tho. It is our second time

April 18, 2024

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