Happy Houseplants Reviews 

282
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, healthy, and thriving plants they receive, often noting their stunning appearance and larger-than-expected size. People frequently highlight the excellent packaging, which is often eco-friendly and plastic-free, ensuring items arrive quickly and in perfect condition. The customer service is also widely appreciated for being helpful, responsive, and providing valuable advice and support. However, some customers also noted issues with damaged or neglected plants upon arrival, with some attributing this to poor packaging. A few other people also felt that customer service was unsatisfactory, citing a lack of communication or care in addressing their concerns.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the plants for being healthy, beautiful,... See more

Quality

Users describe positive interactions with quality, frequently praising the stunning, healthy, and vibrant... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the professional, efficient,... See more

Order

Customers consistently note positive experiences with order, with many expressing happiness and satisfaction... See more

Delivery service

Customers had positive experiences with delivery service, often noting quicker than expected delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three plants and a bottle of feed, all of which arrived on time and nicely packed, with a friendly postcard advising me on care. The plants all thrived, and looked more beautiful as time wen... See more

Rated 5 out of 5 stars

I’m so happy with my purchases from happy houseplants. I’ve bought from this company before and will happily continue doing so. My plants arrived quickly and beautifully packaged, and they are looking... See more

Rated 5 out of 5 stars

Thank you for arranging delivery so speedily. The cactus plant arrived precisely on the recipients birthday as desired! He was pleased with the gift. 😁 The accurately transcribed delivery card... See more

Rated 5 out of 5 stars

I only discovered Happy Houseplants this month, I was hesitatant as I have never ordered houseplants online before and was initially concerned about the quality and packaging. I can now confirm I am a... See more


Company details

  1. Garden Center
  2. Interior Plant Service
  3. Plant Display Store
  4. Plant Nursery

Written by the company

Beautiful large and small plants delivered to your door. Let's Grow Together....


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(282)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and plants

Great customer service and plants! The first time I ordered from Happy Houseplants, the post returned the order because the flat number wasn't specified. All it took was one email and Happy Houseplants sent out another order within the day! I'm super happy with my plants - I ordered 5 and they all arrived perfectly healthy and in good condition.

September 3, 2021
Unprompted review
Rated 4 out of 5 stars

Had my first plant from Happy House…

Had my first plant from Happy House plants 🪴and are delighted with what came (philodendron xanadu) not seen one before with all the roots like that what a find.plant was in top condition 😀 would have given them 5 stars but delivery took a bit long compared to other online plant shops. Very informative website will definitely use them again thanks keep up the good work but with out a doubt the plant gets 10/10 👍

July 27, 2021
Unprompted review
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Reply from Happy Houseplants

Thats a very kind review, really appreciated !

Rated 5 out of 5 stars

Love my plants!!!

Thank you to Emily, Laura and the team for my lovely plants-so happy with them 😊 excellent service, quick delivery and looking forward to getting my next one soon!

July 26, 2021
Unprompted review
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Reply from Happy Houseplants

Thanks you so much for your review, we really do appreciate the feedback and kind words.

Rated 5 out of 5 stars

Really pleased with our plants which…

Really pleased with our plants which arrived in great condition and personally delivered. Would highly recommend Happy Houseplants.

July 10, 2021
Unprompted review
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Reply from Happy Houseplants

Thanks Phillip, we really do appreciate your kind words and feedback.

Rated 5 out of 5 stars

Caring Business where the personal touches count

We had a great experience with Happy Houseplants, they delivered a massive Umbellata to us. It's the personal touches where they stand out - we had some early leaf drop and reached out to them and they responded with tips. Most recently we asked them how to go about moving flats with a 7.5 foot plant - they responded by sending us some advice and a special plastic cover. We know who to go to when it comes to getting plants for the new house! :)

June 23, 2021
Unprompted review
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Reply from Happy Houseplants

This a really lovely review and feedback - thats so kind. We don't chase reviews or hassle our customers so don't have as many reviews as some companies but we do read them all and appreciate everyone feedback and kind words. Thank you.

Rated 5 out of 5 stars

You can buy with confidence and trust 🌱🌵🌿💕

I had such a wonderful experience buying through Happy House Plants. They were kind, responsive, understanding and just genuinely wanted to help! Postage was very fast, the product is wonderful and has a very happy new home 💕🌿🌵🌱 Highly recommend. You can buy with confidence and trust
Grace

June 15, 2021
Unprompted review
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Reply from Happy Houseplants

Thank you Grace so much - thats really appreciated. Very Kind.

Rated 5 out of 5 stars

Great customer service ...

There was a mix up with my order but the customer service was great and it was quickly sorted out. The plants are gorgeous and healthy! Thank you so much!

June 7, 2021
Unprompted review
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Reply from Happy Houseplants

Thank you so much Laura, we really appreciated your feedback and kind words.

Rated 5 out of 5 stars

Great Service and Stunning Plants

Great Service and Stunning Plants!

Thank you so much to the team at Happy Houseplants. I bought my daughter two plants for her new home and the plants that were delivered were absolutely outstanding. Healthy, lush and big! And, I think, personally delivered by Mark - who was super friendly and helpful. Thank You!
I will be buying some for myself soon :)

May 17, 2021
Unprompted review
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Reply from Happy Houseplants

This is an incredibly kind review, we are very grateful you took the time and gave us such a nice review. We try very hard. Thank you!

Rated 5 out of 5 stars

Highly Recommend! This is the first, but not the last time, I will buy.

This is the first, but definitely not the last time, I will buy from Happy Houseplants. Highly recommend.

The plants look as good as they do on the website. Mark turned up today, he was very kind and knowledgeable and gave me so much advice to keep my new Areca Plant alive, here's hoping ! :)

May 14, 2021
Unprompted review
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Reply from Happy Houseplants

Tracey, thats brilliant - thank you so much! We really do appreciate your business and that you took the time to write a review. That is very kind and we are grateful.

Rated 5 out of 5 stars

Quality plants, and with a great personal service

We have been using Happy Houseplants for several months and have really enjoyed the personal service (had the latest one hand delivered one today), the great quality and comprehensive selection of plants.
Highly recommended.
Steve and Katrina

May 14, 2021
Unprompted review
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Reply from Happy Houseplants

Thank you so much Steve and Katrina, we really do read all our feedback and we are very grateful. It really matters to us, that we do a good job.

Rated 5 out of 5 stars

Fantastic experience.....

Fantastic experience from start to finish!
Ordering process simple and advice on the phone very helpful.
Delivered the next day by the nicest guy you could hope to meet.
Plant looks healthy and great advice on how to look after it.
Would not hesitate to use this company again!

April 29, 2021
Unprompted review
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Reply from Happy Houseplants

David, thats is so kind - thanks so much. Really very grateful you took the time to write a review.

Rated 5 out of 5 stars

Amazing!

Great company, I ordered my variegated peace lily yesterday and to my surprise it arrived today!! The plant is in an excellent condition and is so beautiful. I definitely recommend Happy Houseplants :)

April 28, 2021
Unprompted review
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Reply from Happy Houseplants

Anna, you are very werlcome and we are so very grateful you took the time to write this review. Thank you so much.

Rated 5 out of 5 stars

Happy House Plant Customer

Thank you for providing such a great service, speedy delivery and an absolutely beautiful tree. Great care advice given in person with delivery and also via email. Cannot fault the product or service. One very happy customer. Thank you.

April 21, 2021
Unprompted review
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Reply from Happy Houseplants

Wow Nadia, thats a really ace review - honestly, so grateful for your feedback and kindness. It means a lot to us.

Rated 5 out of 5 stars

Great custoner service and great plants

The plants I recieved from HappyHousePlants were all fantastic.

I had a mistake with my order and had recieved one of the wrong plants, but this was soon rectified and my order was resent free of charge on the same day I emailed, no questions asked.

Fab customer service and great plants!

April 19, 2021
Unprompted review
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Reply from Happy Houseplants

Bob, thats brilliant review and we really appreciate your feedback. We work hard and it great to have this feedback. Thank you so much.

Rated 5 out of 5 stars

Excellent euphorbia

Excellent euphorbia, very impressed with condition, delivered just in time. Would order again 👍

April 2, 2021
Unprompted review
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Reply from Happy Houseplants

Thanks Ben, we really appreciate your kind feedback.

Rated 5 out of 5 stars

A friendly and helpful company!

My palms arrived very fast and were hand delivered with love! I really feel like my new palms will stand a chance after being given some simple steps to follow.
The palms looks so healthy and full, I'm very chuffed. Completely changed my living room.

I'm browsing the website for more plants as we speak!

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

5 star service & 5 star plant

Great service...Plant delivered to the door from a very informative, friendly gentleman. The palm is bigger and better than expected and in tip top condition. Will definitely be using their service again and again and again!

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service! Straightforward ordering and delivery process. Mark hand delivered our ficus, which was beautiful and healthy. He took the time to thoroughly explain how best to care for it and was very knowledgable. We're so pleased - thank you so much!

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service beautiful plant

I carefully selected a company for a plant I had been looking for based on their reviews. If I could give this one a 10, I would. Amazing service, friendly smile on delivery and more importantly, my large Ficus was more beautiful than I had hoped. Will definitely use again and most certainly recommend.

March 26, 2021
Unprompted review
Happy Houseplants logo

Reply from Happy Houseplants

That's a very kind review, we really try very hard to make sure people are happy and satisfied. Thank you so much. We really are very grateful.

Rated 5 out of 5 stars

Excellent - High quality plants at a fair price

Well - this was an absolute delight. I ordered a palm a couple of days ago - lead time was 5 to 10 days. Got a knock on the door this evening to find a friendly chap with a extremely happy palm tree - much better than I expected. Excellent palm, fast and friendly delivery; what more could you want?

March 25, 2021
Unprompted review
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Reply from Happy Houseplants

Thanks Chris, thats very kind, thank you so much!

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