Happy Houseplants Reviews 

282
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, healthy, and thriving plants they receive, often noting their stunning appearance and larger-than-expected size. People frequently highlight the excellent packaging, which is often eco-friendly and plastic-free, ensuring items arrive quickly and in perfect condition. The customer service is also widely appreciated for being helpful, responsive, and providing valuable advice and support. However, some customers also noted issues with damaged or neglected plants upon arrival, with some attributing this to poor packaging. A few other people also felt that customer service was unsatisfactory, citing a lack of communication or care in addressing their concerns.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the plants for being healthy, beautiful,... See more

Quality

Users describe positive interactions with quality, frequently praising the stunning, healthy, and vibrant... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the professional, efficient,... See more

Order

Customers consistently note positive experiences with order, with many expressing happiness and satisfaction... See more

Delivery service

Customers had positive experiences with delivery service, often noting quicker than expected delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three plants and a bottle of feed, all of which arrived on time and nicely packed, with a friendly postcard advising me on care. The plants all thrived, and looked more beautiful as time wen... See more

Rated 5 out of 5 stars

I’m so happy with my purchases from happy houseplants. I’ve bought from this company before and will happily continue doing so. My plants arrived quickly and beautifully packaged, and they are looking... See more

Rated 5 out of 5 stars

Thank you for arranging delivery so speedily. The cactus plant arrived precisely on the recipients birthday as desired! He was pleased with the gift. 😁 The accurately transcribed delivery card... See more

Rated 5 out of 5 stars

I only discovered Happy Houseplants this month, I was hesitatant as I have never ordered houseplants online before and was initially concerned about the quality and packaging. I can now confirm I am a... See more


Company details

  1. Garden Center
  2. Interior Plant Service
  3. Plant Display Store
  4. Plant Nursery

Written by the company

Beautiful large and small plants delivered to your door. Let's Grow Together....


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(282)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Customer Service

We bought two plants. Swiftly dispatched in eco wrapping. There was an issue with one of the plants which was swiftly sorted. Amazing customer service. We will definitely be using this company again.

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic plant, excellent service

I've wanted a Monstera Albo for absolutely ages and previously only seen uprooted single leaves for sale, so when I saw a full plant at an affordable (albeit still expensive!) price I decided to order. The plant thoroughly exceeded my expectations and is much larger than I imagined, packaged beautifully with obvious care and delivered with a fully tracked service. The plant itself is gorgeous, healthy and has a nice root structure. I'm delighted I found this wonderful seller and already stalking my next purchase. Thank you so much.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely, unusual plants arrived in excellent condition 🪴

The plants I ordered online arrived well packaged (plastic free), in excellent condition. They were well established and healthy, so excellent value compared to what was on offer from other places.

The shop seems to stock some unusual varieties, sadly I’m too far away to visit (looks gorgeous), but I’d happily buy online from them again and recommend them with no reservations.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great selection of plants and very well packed

A great selection of plants, was posted very quickly and efficiently with DPD who frankly are the best! Packaging was all eco friendly and recyclable, very well packed plant and pot.
Plant was of beautiful quality and good price considering the cost of some rare plants.

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous Plants

The Alocasia and Monstera I received are both absolutely gorgeous, and I didn’t expect the Dragon Scale to be nearly as big as it is. They were both packaged super securely, so despite the courier having been Royal Mail, everything arrived in one piece.
I’m super happy with my purchase, and all the leaves have arrived happy and healthy! Will definitely buy from here again, keeping an eye out for a Red Secret at the moment 😁

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service and shipped and…

Brilliant service and shipped and delivered so fast. Found the site as I was looking for a Jewel Orchid and ended up buying 3 more beauties that I found. I was surprised to receive a message to say I had been partially refunded and thought something may have been out of stock since ordering. On arrival there was a note to say they had refunded the price of my orchid as it didn't quite look like the picture on site. I'm extremely pleased with what arrived, including my Jewel Orchid, and I thought that was such a nice gesture that you very rarely see. I have never bought plants from online before and was in two minds as you don't have the option to choose the best available yourself but I will be buying from Happy Houseplants going forward. Thank you.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing - would 100% recommend

Amazing! I ordered 3 x Oxalis Triangularis/Purple Shamrock. Was kept well updated on the delivery, they arrived on time and extremely well packaged. The plants themselves are bushy, healthy and beautiful looking with lots of flowers, which is an added bonus. Very happy, would definitely buy again from here and would recommend 100%. Many thanks!

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Best plants online. Fabulous!

I’ve just purchased a rescue box (my second one) and I am over the moon with the plants I’ve received. All 4 plants were in really good condition (only had to cut off a couple of brown leaves) and what I received was way more than I paid. I’ll be buying more rescue boxes as it’s a great was to get fantastic plants a little cheaper (and to be honest the rescue plants were in better condition than plants I’ve bought from shops at full price). It now feels like the only way to buy plants. Highly recommend. Get on the email waiting list as they sell out very quickly.

April 29, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

Hi. I have just received delivery of my plants and wow! They are amazing! Easily the best plants I've ever ordered and the packaging is just genius. Thank you so much!

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great communication and service

Great communication and service from Happy Houseplants.
My delivery address had auto-filled a mix two addresses without me noticing until my order had been shipped. I contacted customer service and informed them, and they got back in touch once the order had been returned to them by Royal Mail - my order was then re-shipped promptly and I wasn’t charged for the second delivery which was a nice surprise.

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful plants and excellent customer service

I recieved a small string of hearts and a golden pothos recently which both came in excellent condition with some lovely new growth and arrived promptly.
Originally I asked for the pothos to be removed from my order and I was refunded with no problem, although when the pothos still arrived (I was delighted!) I emailed mark who said it was their treat and gave me some great advice on the plants care!
I will definitely order from here again as they delivered height quality plants and friendly customer service. Thank you Mark!

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Well cared for plants arrive in great condition

Not only do they have an amazing choice of reasonably priced plants, the two I ordered arrived in pristine condition. They cover the soil so nothing leaks out, the plants were well protected and the box had been respected by their delivery partners. Finally, the two plants I ordered were gorgeous specimens: not a damaged leaf or hint of disease/dryness, and both with multiple new leaves ready to unfurl. Following this shop on Instagram I suspected their love for plants would shine through, and it has. Thank you Happy Houseplants, I am now a Happy Houseplant Owner 🙂

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased

Have never used this site before but have to say service was very good. Efficient, great quality plants arriving thoroughly and carefully wrapped as delivered by post. Definitely recommend. In fact I emailed the company direct to complement them, having ordered other plants from other sites and got poor specimens I felt praise was due.

March 30, 2022
Unprompted review
Rated 3 out of 5 stars

There are things to improve

I bought three plants, they came in a box all crushed. Two of them were SUPER dry. Apart from that, the size was miniature compared to the photos shown on the website.
Another thing to say is that I am new to plants so I asked them for recommendations via email, they respond late and the answers were without enthusiasm, no recommendation, no advice, nothing. simply "They are both gorgeous plants". (This goes especially for Mark who was the person in charge of Sales)

March 27, 2022
Unprompted review
Happy Houseplants logo

Reply from Happy Houseplants

Hi Sofia, what a shame we don't like anyone feeling this way. You sent us several emails last Monday and we replied to them all on the same day and thought you were comfortable with the advice we gave. We welcome your feedback though and no hard feelings so please give us a call on the crushed plants we can sort that out if you give us a chance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look