Happy New Car Reviews 

8
TrustScore 4.5 out of 5

4.3

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Company details

  1. Vehicles & Transportation

Information provided by various external sources

Happy New Car - brand new cars for you to buy! Price promise & no hidden costs. Finance Available. New UK vehicles - Ford, Nissan, Chevrolet and more.


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4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

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4-star
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1-star

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4.3

All reviews

(8)

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Rated 5 out of 5 stars

Custom Trail

I purchased my Custom Trail Van December 2022 and dealt with Katrina who did a first class job of the whole process !
As this was my first time buying online i was a bit cautious of dealing this way.
But Katrina made the purchase very straightforward there were a few minor issues but these were dealt with easily..
Thank you Happy New Vans and Katrina for my purchase of my Super New Van! I can not recommend you enough.
Thank you kind regards
MIKE ps I will be back !

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

purchased a van in December from Happy…

purchased a van in December from Happy New vans, Katrina dealt with the order from start to finish absolutely brilliant and efficient service throughout, over the moon with my new transit custom limited, would highly recommend this company, i wouldn't hesitate to use again, thank you 👍

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

VW Transporter - Very Happy Customer

Ordered a new VW T6.1 LWB DSG 4Motion in January 2021 with a huge discount and received it 4 weeks earlier than expected! Kristina was very helpful throughout the whole process and their finance quote was very competitive. I’d definitely recommend them.

June 13, 2021
Unprompted review
Rated 5 out of 5 stars

Bought a new ford van in March

Bought a new ford van in March, veronica helped me through the whole process...and was easier than purchasing the weekly shopping!,van arrived ,in perfect condition, with the extra options that I wanted, and best of all ££££ less than our local ford garage.will definitely buy from this company again.many thanks Neil c.

June 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellect !!

Wonderful service from this company, kept up to date car arrived when stated and at the price quoted, would highly recommend and will be using again.

April 11, 2019
Unprompted review
Rated 2 out of 5 stars

Moving the goal posts

Had a quote from Simon, just short of £24,000, asked for an order form two days later no order form just a revised quote of £25,850
Waste of time,not worth bothering with

September 11, 2018
Unprompted review
Rated 2 out of 5 stars

After agreeing a price with Simon for…

After agreeing a price with Simon for a new Peugeot 5008 on Friday and paying a deposit of £500, they phoned on Monday saying it had changed and they could only supply a pre registered vehicle and I would only receive the log book after 6 months.

They would not keep to the original deal so I went to another broker who found me the same vehicle first registered to me for £1000 less.

I would avoid a company who can not keep to its deals.

They did refund the deposit without any argument hence the 2 stars!

April 30, 2018
Unprompted review
Happy New Car logo

Reply from Happy New Car

I set up Happy New Car in April 2005 and will always welcome reviews as it gauges our performance and highlights areas we can improve on.

I do need to make comment on this review as it doesn’t reflect 13 years of hard work and making many, many customers completely satisfied with their purchase. We firmly believe in treating all our customers with courtesy and professionalism just what you’d expect from a family run company.

Firstly I need to point out We have never sold a car to a Mr Shaga. If your real name is Mr Pink then yes you are the gentleman who told Simon I’m going to write bad reviews about you and Autoebid. You actually were referred to us by Autoebid having Struck the deal with them. Autoebid asked us to make contact with you and supply the vehicle.

When we took the deposit from you on the Friday and placed your order with our supplier, all was correct. It was only on the following Monday we received a call from our supplier advising due to motor politics he could only sell the vehicle to us on a Pre-Registered basis. This instruction came from Peugeot and as soon as we discovered this we made you aware. As far as we were concerned there was only going to be one outcome - you either accept the new regsitration status or you would ask for your deposit to be returned - either way we would respect your decision.

Our terms and conditions do allow us to cancel an order if our supplier can no longer supply the vehicle at the price quoted to us at time of order. This may be due to the loss of terms or changes in their agreement with a manufacturer. Thankfully this is an uncommon situation and have no influence in their decision.

As soon as you requested your deposit it was transferred immediately with no fuss or hesitation.

I am sorry we couldn’t supply your vehicle. Our business thrives from returning satisfied customers and referrals from them. Nothing would have made me happier in putting a new vehicle on your drive for all your family and friends to see.

I’m pleased you got a car ordered and saved even more money.

Kind regards

Neil

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