I bought parts to build my first gaming computer, after 2 months my computer shut down, the graphics card was faulty. I tried contacting them but couldn't get through emails and phone. Finally... See more
Hardwareversand
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order No. 1503486026 I bought PC parts 2nd time from hardwareversand.de! PC parts were shipped out realy fast! I will update my review after I will receive pc parts. (upda... See more
Company replied
Very good prices, quick delivery to many countries and support (although hard to get a response) is also very good in resolving problems should you need to return something for whatever reason. Very h... See more
I will definitely buy from them again. It took about 3 days to process and ship the order and another 3 days to ship from Germany to Denmark (over the holidays). Everything in perfect conditi... See more
Company details
Information provided by various external sources
Hardware und Komplettsysteme, Computer zum besten Preis von Hardwareversand. Wir bieten 24h Online-Shopping, ein kompetentes Callcenter, Service und Support und immer aktuelle Produkte zu stets günstigen Preisen.
Contact info
Daimlerweg 4, 59519, Möhnesee, Germany
- 01805 / 711 117
- information@hardwareversand.de
- hardwareversand.de
People also looked at
Schreckliche Erfahrung
First order from them and it was totally disappointing. Honestly i havent had such bad customer service before.
Placed an order from them 1 month ago, wrote in the comments that there should be a C/O in the address since i recently moved and my name hasnt been placed on the bell yet, it was simply overlooked, they shipped the item pretty quickly but package got returned because the postman couldnt find my name.
Thats when the entire nightmare began. Got an email from them saying that the package was returned to them as the address was wrong. So i wrote back saying that they didnt include the C/O and requested that it be reshipped.
Got a second email from them saying that nothing can be done because the item has been reshipped, so i thought ok i shall leave a note on the door for the postman. 1 week later, the package still didnt arrive, didnt hear a single thing from them within the week so i wrote back to them again. The third email i got from them simply said that it would be reshipped. If it hasnt be reshipped why tell me in the first place that it has been reshipped and the address cannot be change!?
So i waited for another 2 days, package still didnt arrive, wrote to them again and they told me once again that it will be reshipped?! So i sent them an email asking when will it be shipped.
Came the next day another email saying that the order has been cancelled and my order would be refunded, despite the fact that i didnt request for the cancellation!!!
Wrote to them again requesting them to ship the package again but hey they totally ignored my request and repeated that the item will be refunded. After going through all the waiting and the frustration, i just wanted my Monitor, told them once again that i didnt want a refund, i wanted my Monitor. Once again it was ignored.
Then finally got an email from them saying that they would renew my order, thought they had finally gotten my message but Alas! 3 Days later still nothing from them!!
Have i mentioned that the customer service personel is changed every single day and it seems that there is no communication between them. 1 month after placing order, i am still left hanging not knowing what the hell is going to happen. Totally pathetic service, frustrating experience. My conclusion, order at your own risk. They dun even deserve that one star.. seriously
January 29, 2012
Unprompted review
Reply from Hardwareversand
Dear Customer,
we apologise for the inconviniences. We would like to check your cases against our support. Please send us your order-number at kundenservice@hardwareversand.de.
Best regards
hardwareversand.de
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.