I bought an Amazonas Olymp Hammock Stand which is sturdy & makes a perfect siesta spot. I know it is good quality because I bought the same stand over 12 years ago (from a different company) and it la... See more
Company replied
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I bought an Amazonas Olymp Hammock Stand which is sturdy & makes a perfect siesta spot. I know it is good quality because I bought the same stand over 12 years ago (from a different company) and it la... See more
Company replied
Urban Chic Collection. Two pieces bought and clear communication from the start. Free delivery to Scotland which is exceptional. Their site lists items they have actually in stock and if it isn't they... See more
Company replied
This media unit in mango wood is fabulous. Better than I expected. Around 300 pounds cheaper than another on line retailer. The item was packed extremely well no damage. Prompt delivery. Communication... See more
Company replied
Table due for delivery today. Contacted Harley & Lola when their courier Kinetic Solutions failed to send delivery details. Harley & Lola can't be reached by a phone, only a chatbot! Only then... See more
Company replied
Harley & Lola curates a diverse collection of sophisticated furniture, décor, and accents blending timeless elegance with modern allure. Our meticulously chosen pieces span styles from Scandinavian minimalism to opulent Art Deco and rustic farmhouse chic. Quality craftsmanship defines our furniture, complemented by an array of decor accents and accessories. With a user-friendly interface and a commitment to customer satisfaction, we offer a seamless shopping experience. Harley & Lola embodies refined taste and celebrates individuality in home design.
W8a Knoll Business Centre, 325-327 Old Shoreham Road, BN3 7GS, Hove, United Kingdom
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Can’t tell you if product any good but the logistics company they use are poor.
Email arrived 17:54 in my junk folder, had to reply before 8 am following morning otherwise it’s another 4-9 wait just to be scheduled!!!!
Ordered 3 items from Urban Elegance collection and not only do I ❤ the furniture but it was the cheapest price I could find and the delivery was free and I'm in Scotland. Harley and Lola provided brilliant service and communication from ordering to delivery with clear communication throughout.
Just bought two items - one on line and one over the phone. Very helpful staff. Ordered delivered very fast. Very pleased with items purchased. I would totally recommend this company.
I have just taken receipt of 4 garden chairs from this company. I'm really pleased with the product. But I am also really impressed with the service. There was initially a problem with the availability of the colour I had chosen, but I had excellent communication from Hans via email, and once this was sorted, my chairs were delivered within 4 days. It was great to be dealing with customer service that was prompt and efficient. Would definitely recommend, and will be using them again I'm sure.
No contact. No eta for order for 1 oak office desk placed almost 3 weeks ago that is almost £ 600.
Diabolical company. The only communication I’ve had has been in response to my e-mails that confirms nothing other than to say their courier will be in touch. Not even an approximate ETA. I placed the order 2.5 weeks ago. Why is it so hard to get through when I call? The 2 times I have successful. A receptionist has to take my details but nobody, not once has called me back.
I have not heard from the logistics company either.
Order #3255
Brilliant customer service, fast delivery right before Xmas when others couldn't and all at a great price...what's not to like. Absolutely recommend them for quality furniture
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