Harley Street Health Centre Reviews 

208
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I had expressly and emphatically told the reception team and the doctor that I only wanted what was covered by my medical insurance to be done. I repeated this during my appointment. Imagine my disb... See more

Rated 5 out of 5 stars

Harley Street Health Centre is welcoming, clean, the staff is very pleasant. The specialist nurse who treated me, Edith, is an extremely caring person who made sure I feel relaxed and comfortable. She... See more

Rated 5 out of 5 stars

This is a really good private health centre. What a private medical practice should be - fast, professional, tailored to specific demands. I inquired with what must have been 5 private clinics, only t... See more

Rated 5 out of 5 stars

I saw Edith for a smear test, she immediately put me at ease, spent time understanding my history and answering all my questions. Having had some really terrible experiences in the past I’m so gratefu... See more

Company details

  1. Doctor
  2. Women's Health Clinic
  3. STD Clinic
  4. Walk-In Clinic

Written by the company

Harley Health Centre is a private healthcare clinic in the heart of London, offering comprehensive medical services delivered by highly experienced medical professionals. As a premier clinic, they provide a full range of healthcare services tailored to meet diverse patient needs. Their team of private GPs, healthcare professionals, and skincare specialists is dedicated to delivering personalised care in a comfortable and welcoming environment. The clinic accommodates busy lifestyles with flexible appointments, including same-day bookings and walk-in consultations. They welcome all patients, whether registered or visiting for the first time, and prioritise your health and well-being. 🌟 Harley Health Centre is a leader in the region, offering a wide range of services from general practice to specialised care, including dermatology consultations, urgent GP services, home visits, health screenings, women’s health procedures, and sexual health services. 👨‍⚕️ Whether you need treatment for hyperpigmentation, rosacea, or a routine blood test, their clinic is committed to providing immediate medical attention and ongoing healthcare management. To book an appointment, please contact them today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

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4.3

All reviews

(208)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Great nurses

Great nurses, friendly team, extremely high level of hygiene and a fast results! Was looking for such a great medical center for years! Highly recommend.

July 13, 2022
Unprompted review
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Reply from Harley Street Health Centre

This means a lot, thank you!

Rated 5 out of 5 stars

pre employment medical

I had to have a pre employment medical for a job overseas and Harley street could do everything that was required and the list was huge! The ladies at the reception were polite and helpful and the staff were great. I had everything done with no bother. I would use again.
Only thing I would improve is there was something written on my report that said told to take up with GP yet nothing was said to me about it.it wasn’t anything serious but would’ve been nice to be told about it face to face as I was there rather than read that when the report was issued 3 days later.

July 12, 2022
Unprompted review
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Reply from Harley Street Health Centre

Thank you for your helpful review. Our Managing Director will be in touch.

Rated 5 out of 5 stars

Great experience

Great experience. Highly recommended

July 12, 2022
Unprompted review
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Reply from Harley Street Health Centre

Thank you!

Rated 5 out of 5 stars

Would recommend as a needle phobic!

As a needle-phobic, I couldn't recommend getting a blood test here more. Simret was so patient with me, kept a smile on my face and I didn't feel a thing. Really easy to book online and cater for early pre-work appointments which is really helpful.

July 11, 2022
Unprompted review
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Reply from Harley Street Health Centre

So lovely to hear! Passed onto Simret!

Rated 5 out of 5 stars

The service was excellent

The service was excellent. My result came in earlier than expected. Harley street Health Centre’s workers has good communication skills, respectful and very accommodating. I really love to use the Health Centre for my antenatal if it’s available in South East London.

July 6, 2022
Unprompted review
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Reply from Harley Street Health Centre

Very happy you got what you need!

Rated 5 out of 5 stars

A number of good experiences

I have had a number of blood tests here and results are always quick and on time. Online booking and cancellation system very useful too.

May 17, 2022
Unprompted review
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Reply from Harley Street Health Centre

Always delighted to welcome you back, thank you!

Rated 5 out of 5 stars

First visit

This was my first time to come here and I was happy with my visit. The doorman was very nice as was the receptionist upstairs.
I went for a covid 19 antibody blood test with Simret on the 12/05/22. I found her to be very professional, friendly and quick. I received my results back the same evening so will definitely use this service again, if required.

The only small negative I would have is that the receptionist downstairs did not acknowledge either myself or an other patient that entered after me. She was probably busy but I still think an acknowledged would have been appropriate. But all in all, it was a very good experience.

May 14, 2022
Unprompted review
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Reply from Harley Street Health Centre

Thank you for your very helpful review. We have taken your feedback on board and will include it in our quality management meeting with our team.

Rated 5 out of 5 stars

Short wait time & wonderful staff

I have been visiting this private GP clinic in London for a while now. Whenever I have a health concern I go to Harley Street Health Clinic.

Even though it takes me around 45 to 50 minutes to get to the clinic, flexibility is important to me, and this is something they offer.

I never had to wait longer than 5 minutes to get seen and the staff is always wonderful.

I get my results within the promised time frame & assistance with interpretation in case of blood tests.

Highly recommend!

May 5, 2022
Unprompted review
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Reply from Harley Street Health Centre

Very happy you got what you needed!

Rated 5 out of 5 stars

Same day result & response

For over a week I have had really bad pain around my abdomen area. I thought it was due to being constipated or not drinking enough water. So I have been delaying seeing a doctor. However, couple of days ago the pain got unbearable so I booked myself in at Harley Street Health Centre in Central London.

As I was in pain & wanted to see somebody urgently, I called & have been booked in for the same day.

After a thorough consultation, I have been asked to provide a urine sample. The result has arrived on the same day & been notified via phone about the outcome. It turns out I had UTI. I have been provided with a prescription & now I feel much better.

Thank you very much for sorting out my pain so fast!

April 27, 2022
Unprompted review
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Reply from Harley Street Health Centre

Thank you so much for this lovely review. We are always here if you need us.

Rated 1 out of 5 stars

Would’ve given 0 if possible.

I do not recommend this health centre at all. The line is always busy, resorting to having to call 30+ times in a morning to even get on the line. By the time a member of staff speaks to you there are no appointments. I have called 5 times this week to be turned away and told to go to a walk-in, when the walk-in staff explained to me I need to speak to my own GP. The doctors are rude and don’t really listen. When I do manage to get an appointment the doctor has asked me ‘what do you think we should do?’, ‘what do you think the issue is?’. I have never met a doctor in all my life that has asked their patients what they think is wrong and what they think should happen.
It’s near impossible to get a face to face appointment despite all other practices being open as per usual after COVID. When you do have to go in (to take letters, samples) the receptionists are condescending and make you feel small.
No wonder A&E and walk-ins are overwhelmed with minor issues when the GP’s are turning their patients away.

March 11, 2022
Unprompted review
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Reply from Harley Street Health Centre

Thank you for your review. However, this certainly does not sound like our clinic. We are not an NHS practice and have daily availability. Please check you have left a review for the right clinic.

Rated 1 out of 5 stars

WORST EXPERIENCE EVER!!

Never ever been to a clinic where they discriminate you because of a disability, the staff including the guard waiting outside were complete ruthless, not even thinking about me as a patient but as them as a policy. I suffer from severe asthma and had my letter from gp stating I can’t wear a mask. It’s now 2022. Rude staff. I will never EVER step into that place again. I was totally humiliated in front of everyone. I really hope the CQC look into ghost behaviour how they treat people with disabilities,

And I don’t care what they reply now about their mask policy as obviously they DO NOT HAVE ONE. I urge everyone out there so not get fooled by these ruthless people who will humiliate you no matter what disability you have!!

March 3, 2022
Unprompted review
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Reply from Harley Street Health Centre

Thank you for your review. We are surprised to read this as we have a clear mask exemption policy that is built on trust, and does not require a GP letter or documentation.

Please email alya@harleyhealthcentre.com who will look into your experience in detail.

Rated 5 out of 5 stars

You speak to humans via phone & not chat bots

Booked holiday to Gibraltar with my partner so I started searching for clinics providing PCR Travel tests. Before I found Harley Street Health Centre, came across some other clinics, however, they were not able to answer to any of my questions honestly & clearly. Worst of all, some they dont even have a phone number to talk to a person.

I booked my appointment with Harley Street Health Centre and they helped me calculate the date I should have my test in order to be valid when I fly. They also have contact details on the website to contact them in case you have any questions.

The team was extremely helpful and friendly. I recomend the clinic 100%.

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

They have been my personal GP for the…

They have been my personal GP for the last 7 years and i have to say there is no better private clinic in London for me and I have tried a few.

Dr Enam Abood is possibly one of the best GPs in London and I would not trust anyone else with my health really.

Five stars every time I go there.

April 3, 2021
Unprompted review
Rated 5 out of 5 stars

Recommended for Covid PCR test

I had my Covid PCR test here this morning and was really impressed. The whole process was simple, safe, quick and professional. I called up first to ask questions about the test and the lady on the phone was friendly and informative. I then booked online and received email confirmation and instructions once booked. When I arrived for the test there was a man outside the clinic to sign me in and once inside everything was very clean and efficient. I was in and out in 5 minutes! I was told my results could take up to 48 hours but I received them on email earlier than expected, after just 10 hours, including a ‘fit to fly’ letter. Highly recommended service.

December 29, 2020
Unprompted review
Rated 4 out of 5 stars

Fit to Fly COVID-19 PCR Swab Test

My wife and I had our COVID-19 PCR Fit to Fly test from Harley Street Health Centre on 17/12/2020 at 0900, with next day delivery by 8pm guaranteed for the results.
We are flying on 19/12/2020.

We were lucky enough to book in a next day appointment. The staff were very courteous and the clinic itself was in a great condition. Nurse Meron took our samples and made us feel well looked after. It took less than 5 minutes for the both of us and her technique was gentle.

My results arrived the next day by 1pm, however my wife’s results were a bit of a different story as we had to chase the clinic 3 times between 5:30-7:30pm to enquire on my wife’s results. We were told they would be delivered in 5 minutes after the first call we made but this did not happen.

Later on at around 7:30pm the clinic called us themselves to let us know there was a delay in processing my wife’s results but they will arrive by the night in any case.

The clinic called us themselves again to reassure us and not be worried, and the results along with the fit to fly letter were indeed delivered by 8:10pm after which the clinic called us again to confirm whether we had received them or not.

4/5 stars due to this slight mishap in processing times for my wife’s results which we had to follow up at the last minute but I can imagine the clinic must be very busy in this particular holiday period and putting in their best efforts to ensure all results are delivered efficiently.

Other than that everything else was great and I highly recommend them to anyone seeking a private clinic.

Thank you Harley staff, especially the lady who was on the other side of the phone (sorry we didn’t catch your name) for the assistance you provided in ensuring we make our holidays on time!

December 19, 2020
Unprompted review

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