Harmony at Home Reviews 78

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the dedicated customer service, making the process straightforward and manageable. However, some customers also noted issues with communication and follow-through, with messages occasionally being ignored. A few other people also felt that the calibre of the provided staff fell below expectations, raising concerns about professionalism and competence.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the swift and personal... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight the promptness and availability... See more

Customer service

People report positive experiences with customer service. Customers praise the responsiveness and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a maternity nurse and I cannot fault Georgina Ware who runs Harmony at Home maternity. Georgina is very professional, friendly and approachable. She always answers your call or if she is busy wil... See more

Rated 5 out of 5 stars

Can't recommend Harmony at Home enough. As someone who had a terrible experience with childcare in the past, Jo took into account all my concerns and preferences. Through her network of incredibly lov... See more

Rated 5 out of 5 stars

Jo's service to date has been excellent. She has also worked hard to accommodate last minute requests from us, finding us high caliber support during a time when we need it most. Immensely grateful an... See more

Rated 5 out of 5 stars

We came to this knowing nothing, but we were guided through the process of interviewing potential maternity nurses, including setting up an afternoon of (online) interviews, to advice about which... See more


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Looking for exceptional nanny agencies in the UK or overseas? Harmony at Home is a premier nanny and childcare agency. Visit our website to learn more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Jo was brilliant!

I dealt with Jo at Harmony at Home during my search for a nanny and she was absolutely brilliant. Very knowledgable, patient, and gave great advice as we hadn’t had a nanny before and what we were looking for wasn’t straightforward. Communication was particularly excellent, she always responded immediately no matter the time or day. Highly recommend.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much for everything Fiona.

Fiona was amazing to work with! She quickly understood what I was looking for and helped me land a great job that fits perfectly with my skills and goals. She’s professional, supportive, and truly cares about her clients. Highly recommend! Thank you so much!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fiona at Harmony is fantastic

Fiona at Harmony is fantastic. Very approachable and naturally knows the questions to ask to ensure she finds you the most appropriate nanny for your situation and most importantly your child.
Excellent at keeping in touch which is paramount when you are stressed at the thought of no childcare.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fab lady fab agency 💕

I have to say harmony at home Jo vowles has been absolutely amazing great at her job very knowledgeable so has made this job hunting experience so much easier I can’t thank her enough the stress of finding a job at the moment is tough ! She has been there for me every step of the way ! She’s made a super nanny and very happy lady 🥰
Nannie’s/ mannies I totally recommend this agency totally 100%

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I am looking forward to finding a job through Harmony and Home Nanny Agency. Thank you Jo!

Jo has been amazing with the registration process to join the Harmony and Home Nanny Agency. The registration interview was very detailed and she seems to really care about finding the right fit for both Nanny and family. She asked me some amazing questions about what I am looking for as a Nanny. I am looking forward to applying for roles through Harmony and Home and feel confident they will find me a lovely Nanny role.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Thoughtful and constructive advice from Jo

Thoughtful, constructive advice from Jo when I was pulling an ad together for a new nanny housekeeper. I really felt like Jo understood both families and nannies and wanted to find the best for both. Her experience shone through. She was also very responsive.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Harmony at home is a fantastic agency

Harmony at home is a fantastic agency. As a nanny I felt that Jo really listened to my requirements and found me a job that was very suited to me. She was very professional and proactive when supporting me through the interview process and helpful and patient when it came to acquiring my documentation. Thank you Jo!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great Nanny agent

Jo helped me to find my current Nanny job which I’m happy at. I found her very professional and kind and I would recommend her as an agent.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Nanny Agency

Harmony at Home is a First Class Nanny agency. They always take extra care getting to know the nannies & families and I have been placed with several wonderful families where I have been extremely happy.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed by lack of communication

I had a positive interview experience with Becca at harmony at home. Communication started off strong, and I was excited about the opportunity. However, once I met the family I would be working with, it became clear that the hourly rate I had previously discussed with Becca hadn’t been communicated to them. I’m no longer housekeeping for this family, I reached out to Becca multiple times via phone and email for clarification, but unfortunately, my messages were ignored and no response back at all. I’ve experienced issues with underpayment and not being paid extra hours i’ve worked for serval months. I’m no longer working with this company, and I felt disappointed by the lack of follow-through and communication after what began as a very promising process.

August 22, 2025
Unprompted review
Harmony at Home logo

Reply from Harmony at Home

Thank you for taking the time to share your experience.

Our records show that Becca made multiple attempts to contact you by phone and email. We take communication concerns very seriously, and we wouldn’t ignore a candidate who reached out to us.

It is also important to note that Harmony at Home is a placement service introducing families to nannies and household staff. Harmony at Home are not an employer. Families are the employers and are responsible for agreeing pay and making payments directly to the nanny / housekeeper. We always encourage written confirmation of the agreed hourly rate before any work begins, and we remain ready to support fair and professional relationships between candidates and families.

If you still believe there is an unresolved payment issue, we absolutely want to help, please contact Becca privately and she can sign post you as to where you can get help with this.

We’re committed to making sure both candidates and families have clear, respectful, and timely communication.

Warm regards,
Customer Services - Harmony at Home

Rated 5 out of 5 stars

Fiona FTW!

Fiona was committed to finding us the best nanny for our girls. She even responded on weekends and was proactive about following up. I appreciate Fiona's dedication to delivering a good outcome.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service

Jo was fantastic at helping us find a temporary nanny at short notice. She was extremely professional, communicative and efficient. We would highly recommend Harmony at Home. Thank you, Jo!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fiona was so brilliant at helping us find a brilliant temp nanny within a couple of days

Fiona was so brilliant at helping us with our very last minute search for a nanny after I had unplanned back surgery and suddenly found myself unable to pick up our toddler. She worked so quickly and efficiently, including answering my questions over the weekend and getting things finalised. And most importantly found us the most brilliant temp nanny who within hours of arriving had helped with so many things; already wondering what I am going to do without her once the placement ends!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Harmony at Home are excellent!

Harmony at Home are excellent! They have been very helpful in finding me various nanny roles over the years. I would highly recommend them to nannies and parents alike :)

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Harmony at Home Bath

I had been looking for a part-time nanny/housekeeping role for a few months and came across Zoe at Harmony at Home. I found her to be friendly, professional and interested in what I was looking for and a permanent role. All was a speedy process from registering to being put in touch with families and finally finding my perfect match. I can’t thank Zoe enough and would highly recommend anyone looking for their next role or indeed looking for a new nanny/housekeeper. ❤️

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

My first nanny job

I’ve always wanted to be a nanny and didn’t know where to start. I found harmony at home after lots of research and thought they were the best! To my luck I was right! Fiona has helped me find a lovely family and supported me so much. It was so lovely knowing I could message Fiona and she would instantly get back to me, any questions or worries I had, Fiona was always there, thank you so much!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

This is my secound time working with…

This is my secound time working with Philippa and as always I was welcomed with such wonderful enthusiasm and support, nothing is too much to ask and Philippa is always on hand to give you advice: support!
thank you as always for getting me through the interview process with tips, advice and always being on the other end of the phone! Truly amazing!x

June 20, 2025
Unprompted review

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