My experience with this company (Haper & Lane) was extremely disappointing. The issues are too extensive to fully detail here, but I strongly recommend avoiding them. This is actually the first review... See more
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SCAMMERS! Does not guarantee their products quality, refuses to take low quality clothing back. Puts customers in a, "loop," asking for photos, explanations, and various other stalls and not forthrig... See more
Company replied
I've purchased this blouse before and I loved it so much I wanted two more. I ordered size small, as I previously did. The Blue and White blouse fit well, but the multi-colored one was much larger a... See more
Company replied
DO NOT BUY from this company. I ordered what was advertised as a genuine leather jacket. It arrived weeks late and was cheap vegan material worth maybe $20. They pose as a US company but ship from... See more
Company replied
1.4
Bad
426 reviews
Replied to 30% of negative reviews
Typically replies within 2 weeks
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DO NOT ORDER anything here!!!
DO NOT ORDER anything from this company. I ordered a coat for $124.90, and when it arrived it had the white fuzzy lining sewn into the zipper in several places, white lining showing through the metal hardware holes in the pockets, and the inside pockets had the lining exposed. Extremely poor craftsman ship. When I emailed the company to return the coat for a refund, they wanted me to send in pictures, which I did. I got no response after a couple days so I emailed them again. I was told I needed to pay for the return shipping, which is in China. I was told I would get a refund for 20% off the purchase price. When I got the refund, 20% wasn’t even calculated correctly. I was refunded 22.48 rather than 24.98. I know it’s 2 dollars difference but you would think they could do simple math correctly. Apparently not. Scam company and jacket was the worst quality I’ve ever seen. Order from somewhere else.
November 5, 2025
Unprompted review
Reply from Harperandlane
Hi Lauren,
We’re sorry to hear that the item you received didn’t meet expectations, and we completely understand how disappointing this experience has been for you.
Our support team has reached out to you directly from support@harperandlane.com
to assist further. If you haven’t seen our message yet, please check your spam folder or feel free to reply there — we’re here to help and would like to resolve this with you.
Thank you for sharing your feedback — we take it seriously and use it to continuously improve our products and service.
Warm regards,
Your Harper & Lane Support Team
I bought a sweater from Harper and…
I bought a sweater from Harper and Lane. It was way too small and didn't not look anything like the photo. Customer service was quick to respond. I could not return it but they offered me a new one, free of charge, in a larger size. All I had to do is pay $12.95 for shipping. I paid the shipping fee and received another one about 3 weeks later. It is even smaller than the original one that I ordered. Needles to say, I wasted a lot of money on 2 sweaters that I will never wear.
I should have read the reviews before I ordered from them. I learned my lesson the hard way. DO NOT ORDER FROM THIS COMPANY!
November 5, 2025
Unprompted review
Reply from Harperandlane
Hi Marsa,
We’re sorry to hear that the sizing of your order didn’t meet your expectations — we completely understand how disappointing that can be, especially after giving it a second try.
Our support team has reached out to you directly from support@harperandlane.com
to continue assisting you. If you haven’t seen the message, please check your spam folder or reply there — we’re here to help and want to make things right where possible.
We truly value your feedback and are using it to improve our service and sizing accuracy moving forward.
Warm regards,
Your Harper & Lane Support Team
I ordered some boots size six and you…
I ordered some boots size six and you sent size ten. There is no phone number to call and nobody answers my email. I feel like I’m trapped in keeping these boots which I didn’t make the mistake .
What kind of company are you?
November 5, 2025
Unprompted review
Reply from Harperandlane
Hi Donna,
We’re sorry to hear there was an issue with the size of the item you received — we completely understand how frustrating that must be.
Our team has reached out to you from support@harperandlane.com
to assist you directly. If you haven’t seen our message yet, please check your spam folder or reply there so we can help resolve this for you.
Thank you for bringing this to our attention — your feedback is important and helps us improve.
Warm regards,
Your Harper & Lane Support Team
BUYER BEWARE TOTAL SCAM FROM CHINA
I saw a coat online at HarperandLane.com called the Joyce - Hooded Winter Jacket. I looked at the reviews, which turns out are FAKE. I looked at the sizing chart and based on their own sizing I ordered myself a Wine Red color in size XL to give me plenty of room. First, the item is being shipped from CHINA. It is not a domestically sourced item. Second, the item arrived today and it is not an adult XL by any means. It MIGHT fit a child, but not an adult. The sizing is not as advertised and them calling it a Winter anything has got to be a joke. It's thin and cheaply made. This coat cost $90+ dollars! This is a total scam.
**Updated PayPal forced them to refund my money. Now they want to save face by coming on here and acting empathetic. I now have them blocked. I want no correspondence from this company. BUYER BEWARE!!!!
November 4, 2025
Unprompted review
Reply from Harperandlane
Hi Barbara,
We’re truly sorry to hear that your recent experience with us didn’t meet expectations. We understand how disappointing it can be when an item doesn’t match what was anticipated.
Our support team has reached out to you directly from support@harperandlane.com
to offer assistance. If you haven’t seen our message yet, please check your spam folder or feel free to reply there — we’re here to help and want to make things right.
Thank you for sharing your feedback — it’s important to us as we continue to improve.
Warm regards,
Your Harper & Lane Support Team
DO NOT ORDER FROM HERE!!!
I ordered two shirts from them, and they did not look as they do in the pictures nor did they fit. I emailed them to request a refund being fully aware that I would be responsible for shipping costs. They have been giving me such a hard time with approving the return. Two days later and I am still going back and forth with them trying to get my items sent back. I have never experienced anything like this before, I wish I read more reviews about them before I ordered.
November 4, 2025
Unprompted review
Reply from Harperandlane
Hi Milana Judy,
We’re truly sorry to read about your experience. It sounds like the shirts didn’t meet your expectations in terms of fit and appearance, and we understand how frustrating it can be when the return process doesn’t go as smoothly as it should.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Cheap Chinese goods
Ordered what looked like a pullover sweater, but turned out to be a cheap polyester hoodie. Returns were to China or 20%. This company is a scam.
October 25, 2025
Unprompted review
Reply from Harperandlane
Hi Shawn,
We’re sorry to hear that your recent experience with us didn’t meet expectations. We understand your concerns and appreciate you taking the time to share your feedback.
Our team has reached out to you directly from support@harperandlane.com
to assist you further. If you haven’t seen our message, please check your spam folder or feel free to reply there — we’re here to help and committed to finding a resolution.
Thank you again for bringing this to our attention. Your input helps us improve the experience for all our customers.
Warm regards,
Your Harper & Lane Support Team
Super cheaply made clothes
Super cheaply made clothes, look nothing like the pictures. Returns are difficult; I'll never buy from them again.
July 15, 2025
Unprompted review
Reply from Harperandlane
Hi Catriona,
We’re truly sorry to read about your experience. It sounds like the items didn’t meet your expectations in terms of quality and appearance, and we understand how frustrating it can be when the return process adds to that disappointment.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Wrong sized bad quality shoe, 20% refund: scam?
Ordered shoes "orthopedic" claim: wrong (very small) size sent in damaged packaging, no labels on item, very poor quality. Repetitious messages from company, profuse apologies but only feasible option is 20% refund. Seems like a clever scam for this company with deceptively upscale name of Harper & Lane. Purchase price $50: est. supplier cost for China-made item est. $2, shipping cost to customer max. $10, refund to customer $9: Net income for company est. $29. Not bad! Communication with company was laborious: profuse apologies but 20% refund only feasible option. My error in ordering from previously unknown company without searching for reviews.
October 25, 2025
Unprompted review
Reply from Harperandlane
Hi Kay Compton,
We’re truly sorry to read about your experience. From what you’ve shared, it sounds like the item you received didn’t meet your expectations in terms of fit and quality, and we understand how frustrating it must have been to not feel fully supported throughout the process.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I wish I would have read the reviews
I wish I would have read the reviews. Ordered a blouse. Fabric so inexpensive and very hasty workmanship. The sizing was really off. I have emailed them but according to reviews...will I get a response in time to return? Or will the cost of shipping be more than the product is worth?
There must be a way to make them accountable. Essentially this is a scam...misrepresentation.
November 4, 2025
Unprompted review
Reply from Harperandlane
Hi Anna,
After reviewing your case, we agree that your experience did not meet our standards of service. We're truly sorry to hear that the blouse didn’t fit as expected and that the quality didn’t meet what you were anticipating — we understand how frustrating that can be.
We've reached out to you to address your concern, directly from support@harperandlane.com
. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
The worst customer service and garbage product I've ever dealt with.
The shirt took a long time to arrive, which I expected. When it did come, it looked nothing like it did online, and was a terrible quality for how expensive it was. I emailed the company over 15 times, only a receiving a response once that they never followed back up on when trying to return it.
Do not purchase from them! It is a waste of your money, and they will never respond to you.
I ordered this shirt in September, and am still dealing with trying to get ahold of them in November.
**UPDATE:
Harper and Lane reached out to me through Trust Pilot asking me to contact their support (I'm not sure if their response shows here). I reached out immediately with every screenshot of the 15 emails I've sent trying to solve this issue and have still received NOTHING. It is a complete act of trying to save face, DO NOT BUY FROM THIS COMPANY. EVER.
September 1, 2025
Unprompted review
Reply from Harperandlane
Hi Leah,
We’re truly sorry to read about your experience. It sounds like you’ve had a frustrating time with both the product quality and the difficulty in getting support, and we understand how disappointing that must be — especially after waiting so long for your order.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
DON'T WASTE YOUR MONEY!
UPDATE - 11/4/2025:
I was offered a 50% refund and advised to "keep the product" -- despite it NOT FITTING and being (and looking) CHEAPLY made. I'm aware of the fact that I would likely need to take out a small mortgage to return it to its country of origin. The product is of no use to me, so I donated it to Goodwill for Halloween. Going forward, I REFUSE to order from anywhere but US or UK companies. Ordering from anywhere else is far too risky.
----
The item I received (a military style jacket) was different than the displayed picture on their website. The material is a cheap felt and it looked like it would be part of a HALLOWEEN COSTUME -- rather than an actual jacket one would wear. Also, it is not a USA based company, but some dropship company with a USA address. Save your money, and DON'T purchase from this website. I'm out of $70, and am really mad! I wish I'd searched for reviews prior to ordering -- I'll NOT make this mistake again with ANYTHING I order online! It's not even worth it to return it overseas.
November 2, 2025
Unprompted review
Reply from Harperandlane
Hi Fashion Lover VJ,
We’re truly sorry to read about your experience. It sounds like the jacket didn’t meet your expectations in terms of material and overall quality, and we understand how disappointing that can be — especially when it doesn’t reflect what was shown online.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
From China and bad experience
Although the shoes look great, they don't match in size. One shoe fits while the other is too big. They offered my a 20% refund to keep them or pay to ship them back to China. Dont buy from this company.
October 31, 2025
Unprompted review
Reply from Harperandlane
Hi AWilson,
We’re truly sorry to read about your experience. It sounds like you encountered an issue with inconsistent sizing, and we understand how frustrating that must have been — especially when it affects how wearable the product is.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I would give them a zero if possible
I would give them a zero if possible. I ordered a swing coat that looked like it was made of a plush cashmere/merino wool blend. Instead I got something that resembled the fabric of my spa bathrobes. Stay away from this scammer! Don’t waste your money!!!
November 1, 2025
Unprompted review
Reply from Harperandlane
Hi Merryhall,
We’re truly sorry to read about your experience. It sounds like the item you received didn’t match your expectations, particularly in terms of fabric and feel — and we completely understand how disappointing that must have been.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I ordered a dress from Harper and Lane…
I ordered a dress from Harper and Lane that was advertised to arrive within two to three days. It came three weeks later and didn't fit, even though I ordered a size up.
I've been refused a return label and offered a 70% refund (at $12+ dollars).
There has been a lot of communication where the representative repeats a formatted "we appreciate you ..." without action behind the words. I will never order from them or refer anyone to them.
September 18, 2025
Unprompted review
Reply from Harperandlane
Hi Stephanie,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you’ve had a frustrating situation with both the delivery timeline and the fit of your order — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
DON’T SHOP AT HARPER LANE OR ANY BUSINESS AFFILIATED WITH THEM. RUN THE OTHER WAY AND KEEP YOUR HARD EARNED MONEY FOR A REPUTABLE COMPANY, WHICH IS NOT THIS ONE.
I ordered a 3 piece set (sweater, shirt, and pants) in a medium. The sweater was too large, the shirt was too small, pants were good. I’ve sent numerous emails about returning the set, and have requested a full refund. I’ve been ignored, asked to take photos of the items, asked if I checked the size chart before ordering, told that return shipping is my responsibility…and like many of the other reviews, am being given the runaround… I whole-heartedly agree that we need to warn other consumers about the negative experience they will undoubtedly go through if they buy anything from this disreputable company.
October 23, 2025
Unprompted review
Reply from Harperandlane
Hi Pauline,
After reviewing your case, we agree that your experience did not meet our standards of service. We're truly sorry to hear that the items didn’t fit as expected and that the return process has been frustrating — that’s not the experience we want for our customers.
We've reached out to you to address your concern, directly from support@harperandlane.com
. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
Totally misleading
Totally misleading
If I could give zero stars I would
Except for the
Biz card and The little cardboard tag
And catch name
Yuck
This was THE top 3 most
disappointing mail order ever
Bad vibe tacky
Unhealthy
Totally misleading
Not at all similar to the pics
Ives’s expecting a soft cozy woolen sweater for autumn instead it’s a ridiculously overpriced
100% polyester hoody
Maybe a cyclist would
Wear this over cotton turtleneck
On a cold day ??
Reminds me to stick with
Top companies who we can trust and are quality controlled
There’s a reason why
Lands End
LLBean
Crew and
Others who have been around
Theyve earned a good reputation
October 31, 2025
Unprompted review
Reply from Harperandlane
Hi Carey,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like the item didn’t align with your expectations, and we understand how disappointing that must have been — especially when anticipating something warm and cozy for the season.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
DO NOT BUY from this company
DO NOT BUY from this company. I ordered what was advertised as a genuine leather jacket. It arrived weeks late and was cheap vegan material worth maybe $20.
They pose as a US company but ship from China with a Netherlands phone number and address - classic dropshipping operation. Their inflated pricing falsely suggests quality.
Returning was a nightmare - 9 emails back and forth with wear-down tactics at every step.
I've reported them to the FTC, IC3, and FBI. Avoid this company.
October 31, 2025
Unprompted review
Reply from Harperandlane
Hi Lauren,
We recently came across your review, and we’re truly sorry to hear that the jacket didn’t meet your expectations. We understand how disappointing this experience has been, especially with the delays and difficulty you described during the return process.
We've previously reached out to you to address your concern and hope it has helped to clarify things on your end. If you haven’t seen our message, please check your inbox or spam folder for an email from support@harperandlane.com
— or feel free to reply there directly so we can assist you further.
Thank you for giving us the opportunity to make this right.
Warm regards,
Your Harper & Lane Support Team
Ultimate scam
The items pictured look stylish and high quality. The items received are cheap trash. Getting a refund is almost impossible. You are not able to leave a review on their website so all of those glowing comments are all fake. Take your money and go to a legitimate website.
October 20, 2025
Unprompted review
Reply from Harperandlane
Hi,
We’re very sorry to hear about your experience. It sounds like the items you received did not match your expectations — that’s certainly not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can work toward resolving it for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to look into this as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
This company is a Total scam
This company is a Total scam, watch the YouTube video review. I ordered what was reportedly a Xl cashmere sweater and shirt, took several weeks to arrive, sweater had no size marking tag, but was a medium size at best based on common pit to pit measurements (4 inches shorter than normal XL sweater) and the material was definitely not cashmere.
The XL shirt had sleeves that were 2” inches shorter than normal XL shirt.
I had to provide pictures to prove all of this, they will not refund, only give credit for new product, which I will be obligated to pay shipping and any price difference. I have never dealt with an online retailer that does not refund for incorrect sizing of merchandise- this company is a Total Scam- Buyer Beware!
I wish I had read the reviews prior to ordering. I am chalking it up to a costly educational lesson, and donating the items to Goodwill
October 30, 2025
Unprompted review
Reply from Harperandlane
Hi Massachusetts customer,
We’re sorry to hear that the items you received didn’t meet your expectations in terms of sizing and material. We understand how frustrating this must have been, especially when the experience doesn’t align with what was anticipated.
We’d appreciate the chance to take a closer look at your case and see how we can best assist. Please reach out to us at support@harperandlane.com
with your order number or any relevant details so our team can work with you toward a resolution.
Thank you for sharing your feedback — we’re here to help.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane is a SCAM!!
The sweater I ordered and waited a long time to receive is clearly a cheap knockoff. It does NOT match the photo on the website. Similar in style but clearly not the same and cheap quality. It seems clear that they are running a "bait and switch" online store. Do not purchase from this company. You will not receive your money back or a replacement item.
October 31, 2025
Unprompted review
Reply from Harperandlane
Hi Kathleen,
We’re sorry to hear that the sweater you received didn’t meet your expectations. We understand how disappointing it must have been to receive something that didn’t match what you anticipated.
After reviewing your case, we agree that your experience did not reflect the standard we aim to uphold. Our team has reached out to you directly from support@harperandlane.com to ensure everything has been resolved.
If you haven’t seen our message yet, please check your spam folder or reply directly so we can assist further.
Thank you for your feedback — it helps us continue to improve.
Warm regards,
Your Harper & Lane Support Team
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