Harperandlane Reviews 426

The handbag is sturdy enough for everyday use.

The previous posts state the problem exactly. The order arrived and it did not fit the way the picture illustrated. I asked to return via the email provided and instead of sending me a return address, they asked me to send a picture to compare how it fit me with something “comparable.” I stated I just want to return it as it is no longer needed. The reply was that it would have to be shipped to China so it would be better for me to keep it and receive a 20% refund. I then said no that I would like to return and at a minimum would expect a full refund and no less than 50%. I did not get any further response to the request to send it back, just an email stating I was refunded 50%.
I do not trust the company and the product was very poorly made!

Ordered Raelynn waterproof boots. Arrived 1 month later. Reek of petroleum. The 'waterproof' material is cheap dime store rubber. Looks nothing like photo. Currently disputing the charge with my cc because their customer service has provided 3 unacceptable return options:
1. A 20% refund and 'I get to keep this toxic product'
2. I can order another product and pay an additional $12+ for shipping
3. Return the product and pay $30+ shipping

DO NOT PURCHASE ANYTHING FROM THIS COMPANY

🚫 Do NOT order from Harper & Lane 🚫
I bought the “Sally Waterproof Ankle Shoes” for $79.90, advertised as marked down from $160. The pictures on their website showed high-quality leather boots — what I received looked nothing like that. The shoes were poorly made, cheap, and not waterproof at all.
The website boasts a 30-day return policy, but after I complained, I learned the truth: they only offered me 50% back if I kept the shoes, or else I’d have to pay $30+ to return them to China. This was never made clear before purchase.
This is misleading advertising and deceptive returns policy. I’ve filed a PayPal dispute and submitted a formal report to the Dutch consumer authority (ACM).
Shoppers deserve transparency and honesty. Save your money and avoid Harper & Lane.

I purchased an Athletic "Orthopedic" shoe size 8 for $50 & received a very cheap pair of athletic shoes, size 11. Company was very polite when I requested to return. They informed me that I would need to send the shoes back to their warehouse in China and pay the shipping cost, which would be about $30. They offered me a 20% refund (about $10) which I finally ended up taking because I was sick of the numerous emails back & forth & their polite manner of scamming me. I should have checked their reputation online before ordering. My fault! I'm now out of $40 & have a pair of cheap shoes that don't fit me.

I would give 0 stars if I could. DO NOT buy from this company. The outfit I bought is complete garbage and they want to give me 20% back.

This is the email they sent me:

Hi Kimberly,

Thank you for getting back to us and for sharing the details. I’m genuinely sorry that the item didn’t meet your expectations. That’s never what we want for our customers, and I can imagine how frustrating that must feel.

We’d like to make this easier for you. We’d be happy to offer you a 20% refund, and you can keep the item — no need to send it back. We hope this helps as a small gesture of goodwill, so you don’t have to deal with the hassle or cost of a return.

Regarding our previous offer, if you'd prefer, you may choose a different style and simply pay for the shipping fee.

If you’d still prefer to return the item, that’s absolutely your choice — we fully respect that. We do want to be transparent that returns are sent to our warehouse in China, and shipping costs would need to be covered by the customer.

If this doesn’t quite make up for the issue, just let us know. We completely understand and are more than willing to take another look and offer something more if needed. What matters most is that you feel heard and supported.

Thank you again for your patience and for giving us the chance to make this right. We truly value having you as a customer, and we're here if there’s anything else you need.

Warm regards,
Luna
Harperandlane.com

This company should not be allowed to advertise in the US. I will be making a complaint to the Better Business Bureau.

The skirt length is just right, not too short or long.

Item quality is horrific! Printed pattern onto a cheap synthetic fabric. Price point is extremely high for quality. Looks nothing like photos!! Do NOT BUY!!! You will not get your money back!! Only gives 20% of value back, customer service is a bot. TOTAL SCAM!!!!

If I could give 0 stars, I would. Stop. Do not order anything from this company. I ordered what was described as a knit pullover and got the cheapest, non knit sweatshirt. It is 100% a scam. When I tried to return it I was told it would cost a lot to return it to China. I had to make a claim with my credit card to get a refund.

Before purchasing I checked the location of the company and it looked like they were in the United States…and saw that they offered a refund to original payment method for returns so i ordered a pair of shoes. One month later i received the shoes which are not even close to what was advertised and the sizing is too tiny for any normal foot. Now they are giving me the runaround and trying to get me to purchase with an UPCHARGE and keep the shoes and order another size or something different. i refused so now they are telling me the shipping to china will cost over $30 and instead they will give me 20% of what I paid. DO NOT ORDER HERE! This is not legit.

URGENT: Complete scam. Merchandise is trash, refuse returns, then tell you can keep the dressed and try to get as much $$ as they can of the total purchase price. Impossible to deal with. The dresses I ordered don't even look like fabric or resemble any country's sizes. DO NOT ORDER from them.

The $70 shoes looked like they had a cork insole and solid rubber bottom, but that “cork” was just sewn-on vinyl and the sole was flimsy. These are the cheapest shoes I’ve ever encountered. No receipt included. No return instructions. It took 4 email exchanges before they would even give me a return address, which was in China. They also had the nerve to suggest that I might find I more ‘convenient’ to give them to charity and forego getting a refund. Wish I’d looked at the reviews beforehand and avoided them.

Horrible company! I bought a blazer and it’s not made from the fabric they claim it was supposed to be made of and when I asked for a refund, they offered me a 20% refund on a $70 item. The material is thin and flimsy. Do NOT order from this company. They’re located in China and do not offer you any type of easy return. They keep pushing you to keep it and buy something else…. Or they offer you a different size or color….. no…. How about a refund?

This company is a scam. They send cheap goods and then won't let you return them. I spent good money on two dresses that are horribly made and can't get my money back. They keep telling me they'll give me a 20% return and that it is too difficult to send the goods back to China. DON'T ORDER FROM THEM!

I ordered a jumpsuit and it was not at all what I expected so I went to get a refund and it was a battle like no other. They would not give me a refund and insisted that I exchange it for something else but they would charge me an additional $12.99 shipping fee. I told them that was the most ridiculous thing I had ever heard. I exchanged the item because after 12 emails because they have no other contact method and I ordered a 2X sweater because the clothes are made so cheap. I am a size Large and I got the sweater in yesterday on October 11, 2025 after two months. The sweater fits like a medium. Please read this review before you have to go through what I did. Absolutely the worst experience I have ever had.

I ordered a jacket, it came damaged. Requested a total refund and I would pay the postage to return the jacket. They gave me a Chinese address for returning it. At the end of 9 emails I got a 75% refund and I got to keep the damaged jacket.
DO NOT USE THIS COMPANY! THEIR CUSTOMER SERVICE AND PRODUCTS were NOT HELPFUL at all.

Same experience as others, and I’m still kicking myself for not letting the fact they only have AI generated images be the reg flag I needed. Item was completely misrepresented by AI, looked nothing like the false images. No response when following their procedures to request a return. Ended up filing a dispute with my credit card to get my money back, total hoax and waste of my time. All of the “reviews” and ratings of items are fake. As exhibited by the fact I’ve purchased an item from them and there is *no way for me to leave a review*. If there was, their items would more accurately reflect 1 star reviews from real customers.

Dummy me. Fell for a scam website again...grrrr. However, Harper and Lane's website looks very American. And, they market "East 30 Day Return". All is a big fat scam. Once I saw it was coming from China, I tried to stop, but of course it had already been shipped...that was a lie. Took forever to get boots that were an absolute joke and smelled like terpentine. We had the usual back and forth haggling about how much of a return they were going to give. They wear you down. Such an awful company. DO NOT BUY FROM HARPER AND LANE. YOU WILL REGRET IT>

trash
my fault for not checking the reviews
at least i can streeeeeer others away 😳
TRASH

First, the ad said the jacket I ordered was a J. Jill. It definitely was NOT. The fabric was flimsy and the jacket was poorly made. I contacted them immediately, as instructed, and requested information on returning it for a refund. I have now sent two additional emails, with no response from them. Now I'm guessing they string people along until the 30-day return window has expired and then say that the return was too late. Do not buy from these people!