Harper James Reviews 198

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the team's professionalism, efficiency, and clear communication. Many appreciate the quick response times and the staff's helpful, attentive, and knowledgeable approach, making complex legal matters understandable. Reviewers often mention feeling well-supported and confident in the expertise provided, noting that the service simplifies legal processes and offers valuable commercial insights. However, some people mentioned dissatisfaction with the service, citing issues with slow support, repeated requests for already provided information, and a lack of clarity regarding costs and the use of prepaid hours. These reviewers felt that the service did not align with their initial understanding and that some matters could have been handled more efficiently.

What people talk about most

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for being knowledgeable,... See more

Response time

Users describe positive interactions with response times, highlighting the swift and effective responses to... See more

Price

Reviewers mention ambiguous feedback about price, with some customers appreciating the transparent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working with HJ in particular Samantha Paxton, for over 4 years now, and Sam has been amazing. All questions answered, a quick response time, great follow up, always keeping us in the loo... See more

Company replied

Rated 5 out of 5 stars

We've been using Harper James for several years now and they are excellent. Very responsive, great friendly team, good quality work and reaosnably priced. What more could you ask for? Recommended!

Company replied

Rated 5 out of 5 stars

I have nothing but good things to say about Harper James. Having used the firm on several occasions, everyone in the team is professional, human, and extremely knowledgeable. No legal jargon, just pla... See more

Company replied

Rated 5 out of 5 stars

We have worked with Harper James for a number of years, and their model suits us well as a small company. I recently worked with Imogen Francis and found her very easy to communicate with. She guided... See more

Company replied


Company details

  1. Law Firm

About Harper James

Written by the company

We believe every business - no matter its size - deserves access to top-tier legal support.

Our mission is simple: to make expert legal advice affordable, flexible and tailored to the needs of growing businesses across the UK.

With service plans for every stage of your journey, quality legal advice is always within reach. And unlike traditional law firms our pricing is clear – no surprises, no hidden costs. Explore our Engage, Enable and Extend plans on our website.

It’s not just our pricing that sets us apart. We offer exceptional advice from senior lawyers, most of whom have worked at top 100 law firms and in-house, with an average 17+ years' experience. From commercial law to employment disputes, we make sure you're covered, always prioritising your business goals.

Together, we’ve proudly supported thousands of businesses across the UK, from start-ups to scale-ups and beyond. We’re here for you through every challenge and opportunity, making sure you have the legal support to thrive.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

whole experience was easy and seamless

Emilia was amazing, she had a lot of patience and was really understanding of our client group and made the whole experience really easy and seamless.

Thank you Emilia

February 11, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your positive feedback, Samantha. It's great to hear your experience working with Emilia has been a good one.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Quality, Speed, Value of Service

We've worked with Harper James for many years and never needed to look at an alternative legal advisor. I've personally worked with Emily Sadler on a number of cases, and every time the brief is fully understood, executed to the highest quality and completed within a very impressive timeframe. Highly recommended.

February 7, 2025
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your feedback, Andy. We're thrilled to hear about your great experience working with Emily.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

100% Recommend

Emily dealt with our request with great efficiency and provided us with a ready to go document with great speed. We have worked with Harper James for many years now and find them approachable, efficient and trustworthy. No hesitation to recommend them.

February 6, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for sharing your positive feedback, Joanna. It's great to hear that your experience working with Emily has been a good one.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Friendly and efficient service

Emilia took the stress out of creating our new contracts, she explained everything clearly and made the whole process straightforward, even for us newcomers to legal matters. The efficient service and friendly approach were much appreciated. We're pleased with the results and would recommend Harper James.

February 7, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for sharing your positive experience working with Emilia.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Excellent service delivered in a very…

Excellent service delivered in a very professional manner. Emily helped us navigate complicated issues and made a real difference to our project

December 14, 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your feedback, Martin. We're pleased to hear about your great experience working with Emily.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Outstanding Legal Service

Outstanding Legal Service – Highly Recommend!

I had an incredible experience working with Emilia at Harper James. From start to finish, they demonstrated professionalism, expertise, and genuine care for my case. Their attention to detail, clear communication, and strategic approach made the entire process smooth and stress-free.

Not only did they keep me informed every step of the way, but they also went above and beyond to ensure the best possible outcome. Their dedication and knowledge truly set them apart, and I couldn’t be more grateful for their support.

If you're looking for a lawyer who is knowledgeable, compassionate, and highly effective, I wholeheartedly recommend Emilia Smith at Harper James. A truly outstanding legal professional!

January 30, 2025
Unprompted review
Harper James logo

Reply from Harper James

Thank you for the wonderful feedback Gail. We're so pleased to hear about your excellent experience of working with Emilia.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Fabulous people

Fabulous people. Worked with them for years

January 30, 2025
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your positive feedback, Rob - thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Expert legal support tailored to our business needs

I thoroughly enjoy working with everyone at Harper James. They are meticulous, thorough, and wise advisers to have on your side. Their business model makes legal advice accessible for organisations of our size (we are a growing franchise organisation with around 10 full time staff members and 100 franchises) while offering a breadth of expertise that meets all our business needs. Every team member I've worked with has been highly skilled in their field, and I’m delighted to have them in our corner. Thanks for all your support to date.

January 26, 2025
Unprompted review
Harper James logo

Reply from Harper James

Your positive feedback is much appreciated, Joseph. Thank you!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

In 2024 we instructed Harper James to…

In 2024 we instructed Harper James to assist with two commercial property acquisitions. We were introduced to Sam Paxton who has kindly guided us through both transactions. Sam has taken the time to understand the needs of our business and always makes herself available should we have any queries. She is personable and explains legal jargon/concepts in a way that is easy to understand. We very much look forward to working again with Sam in the future and would highly recommend.” – Redteq Analytical Ltd

December 20, 2024
Harper James logo

Reply from Harper James

Thank you very much for your positive feedback!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

An excellent solicitor


“It has been an absolute pleasure working with Sam who has been proactive and helpful throughout. We would have no hesitation in using Harper James in the future and would highly recommend the Commercial Property team to all!” – Dr and Mrs Martin Bennett

December 2, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thanks Martin for your positive review, we're glad to hear you had a great experience working with Samantha.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 4 out of 5 stars

Great Service

What stood out about the Harper James firm is the areas of specialisms that are very broad and well suited for individuals and/or companies that are looking to start their journey, and beyond. The onboarding process was smooth and a special commendation for Emily Sadler for her professionalism, guidance and support.

November 1, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for this positive feedback, we're glad to hear you've had a good experience.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

M&A assistance

We contacted Harper James for assistance in an M&A project, something that we had no experience of doing. Jenni Ferguson guided us through the process and was very good at explaining things that appeared complicated to us. If another opportunity comes along, we won't hesitate to contact Harper James again.

December 12, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for the positive review, we really appreciate it.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Really flexible, reasonably priced legal support for a growing business.

We've used Harper James for a number of legal matters and they are super flexible, fast to act, and understanding of our situation.

We primarily use support for client contracts, and it has been smooth sailing at a reasonable cost. Emilia in particular has been super helpful.

December 11, 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate your positive feedback, Andy. Thank you.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Website advice

Very good advice from Lillian on website privacy and cookie policy. Turned around super quick too!

December 6, 2024
Unprompted review
Harper James logo

Reply from Harper James

Many thanks for your positive feedback, Bob!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic provider for an SME like us. We’re a small team of ~30 people, so we don’t quite have the budget for a full time in-house counsel, but we also have lots of legal things we need help with!

We’ve had a really useful and insightful experience with Julia from the commercial team so far - which is going to make a massive difference to our business.

Thanks Harper James!!

December 3, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you very much for the amazing review, Chris. We really appreciate it!

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Julia at Harper James provided great…

Julia at Harper James provided great support, was very commercial, and aligned with our organisation's needs.

December 2, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your positive feedback, Jake.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Responsive and tailored feedback

Working with Emily has been a pleasure, she is prompt in responding to queries and works through topics in a collaborative way

December 2, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thank you for your kind review, much appreciated.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great and fast service

Great and fast service, every time

November 29, 2024
Unprompted review
Harper James logo

Reply from Harper James

Thanks very much for the positive feedback, Neill.

Kind regards,
Toby Harper, Founder and CEO
Harper James

Rated 5 out of 5 stars

Great Guidance

Great Guidance, timely response and very approachable

November 22, 2024
Unprompted review
Harper James logo

Reply from Harper James

We really appreciate the positive feedback!

Kind regards,
Toby Harper, Founder and CEO
Harper James

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look