Harriet London Reviews 16

Please do your self a favor and don’t deal With this company. There products that they advertise that’s all AI when you receive their suits it’s nothing like the pictures. The qualities is horrible. The matter of fact it’s shit. I tried to send them email and they responded by. Oh sorry about that. I’ll give you 5% discount on your next order. I asked for a full refund and they responded back and offered to give me 70% refund and keep their suits. I told him I don’t want the suits. I can’t wear them. I can’t give them away. They’re horrible. Worst material fits. Nothing like the pictures.. I told them why should I pay 30% of your stupid product that I’m gonna end up thrown away anyway. I end up getting 70% refund and I’m giving it the Salvation Army. Their company is not in London their company in China. This is all AI they have nothing to do with London. When I asked them to return it for a full refund. They told me that I have to pay for shipping to send it to China, but all their advertisement is London, London, London. they are full of shit.

An absolute SCAM company. The boots I were sent were a poor imitation of the photos I had seen and the zip broke on the first attempt of doing it up. I contacted them, received a quick response but it was just lip service. Repeatedly offered a 10% refund or 50% store credit. I refused and requested a full refund. Returned the boots in Jan 2026 to the address they gave me:
Return Address:
Company Name: Liu Changxing
Street Address: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi Yiwu Town
Zip Code: 310000
Province: Zhejiang
State: Zhejiang
Country: China
If that's not fake, I don't know what is! Two months later and the boots are still in customs. Clearly no-one is going to collect them or refund my money. I will keep trying though, out of principle.

Fraud company!!!!
Please don’t buy from them. I took all necessary precautions before i bought and when i asked them for return of products due to cheap quality, they did not gave me even the return address
They will reply you politely (standard general email)but will never answer your questions .I lost my £100 and the items i received were cheap. Be Aware, not a London Based company. Ai generated photos they have

I ordered a quality handbag and received a cheap fake copy of poor quality

This company is a scam

I was scammed by this company. They sold me a very poor quality bag. I sent the bag back and they never refunded my money. It's a scam. Be careful.

Do not under any circumstances buy anything from this company ( Harriet London). I ordered some boots off Facebook.When they came they looked nothing like the picture.A very cheap badly made in china knock off. Like a Wish version. I emailed them to return them and they requested that l send photos of the unworn items. Which l did. Then they tried to fob me off by offering me another item instead. I declined and requested a refund. I then got another email back saying the following;
Thank you for your message.

We understand your concern and sincerely apologize for the inconvenience. As an alternative to a return, we can offer you one of the following options:

• 10% partial refund back to your original payment method
• 50% store credit, which you can use on any item in our store

Please let us know which option you would like to proceed with, and we’ll arrange it for you right away.

Warm regards,
Customer Care
Harriet London

They are not a legitimate company it’s a scam and l have to accept they have scammed me out of my money. Pls everyone report their pages and keep writing these reviews. So distressing 😞💭🎓💔

Wish there were ZERO stars.
No communication, no parcel, no updates, nobody to talk to.

I suspect IF they ever get here, they’ll probably be a crap item as well
.
Don’t do it. Save your money and your mental health.

This company is a fraud. It is operated by people in China who showcase products from different brands, then create cheap copies of those products and charge you the price of the original brand. They are scamming customers and will continue to do so until the fraud department in the UK addresses these issues. I am taking action, and I encourage you to do the same.

Harriet london is a Chinese company masquerading as a UK company, using false advertising of high end products and selling substandard and trash products, sown in a backyard sweatshop. BUYERS BEWARE, YOU HAVE BEEN WARNED!

Stupid scammers. Fake people and fake company. The product is fake and their company is AI generated. The product they sent is "long and Champ" is fake like their company. They also have the audacity to say that the price is reduced from £125 to £35 like its a real product. There is no document of proof of purchase inside the pack. Luring people into their fake company 🧐😡

BEWARE!!!! DO NOT BUY.
Scammer Harriet London. AI generated.
I bought Longchamp bag on 19 Nov 2025 and I was so furious it is an imitation. No Logo and the zipper inside is damaged.
It took 3 weeks to arrive and it despatched from China!
When you email them they will reply to look that they are genuine. The shop is AI generated and you will think it is genuine from London.

I wouldn’t touch it with a barge pole, biggest pile of sh-t made in China and trading with an English sounding brand, they keep doing this with different items of clothing which are nothing like the photos they display, if you ordered an item and found out that you’ve been scammed on delivery if you wanted to return it they’ll charge you the cost of the item for dispatch back to CHINA. You’ve been warned !

Took 21 days to arrive. Came squashed into plastic bag. Really poor quality boots received. Does not look like the photos and look very cheap.

Absolutely not worth the £50+ I paid for them

Scammers trying to sell AI pictures as real products, then delivering trash.

Also posting fake trustpilot reviews.