Harrisonandhayes Reviews 

154
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were let down by their experience overall. Many customers found products to be of poor quality, often described as shoddy, cheap, and not resembling online descriptions or images. People frequently encountered significant issues with the return process, reported as costly and complicated, requiring items to be sent back to China at their own expense. Consumers also struggled to obtain full refunds, often offered only partial refunds or credit notes, despite the website implying a UK base. Conversely, a small portion of people felt satisfied with their purchases, describing some items as looking exactly as pictured, having nice material, good quality, and being comfortable to wear.

What people talk about most

Product

Consumers find product quality to be poor, with many items described as cheaply made, shoddy, and not as... See more

Quality

Users describe significant dissatisfaction with product quality, frequently noting items as shoddy, cheap,... See more

Return policy

Customers had negative experiences with the return policy, often finding the advertised "hassle-free" returns... See more

Refund

Reviewers express significant dissatisfaction with the refund process, often describing it as impossible to... See more

Website

Reviewers highlight ambiguous aspects of the website, with many expressing concern that it appears to be... See more

Reviews shaping this summary

Rated 1 out of 5 stars

A bunch of China-based scammers. Clever graphics and a 'story' about how they began their business. They also masquerade as "Murray and Hayes" of Melbourne and probably a whole bunch of other 'online... See more

Rated 1 out of 5 stars

Ordered shorts. Took weeks to arrive and discovered came from China. Poor quality material and dry cleaning recommended on label which is not practical for Summer shorts! Thin and badly creased. Bad f... See more

Rated 1 out of 5 stars

Avoid this company like the plague. Their web site has the word Manchester under their name, but it is a Chinese company. The items I purchased were dreadful, extremely shoddy, with cheap material an... See more

Rated 1 out of 5 stars

Not only are the clothes poor quality but their returns system is hugely frustrating. The company trade as a .co.uk business, but infact and as is more often the case now, goods are sent from China. R... See more


1.4

Bad

TrustScore 1.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(154)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dress not as described

Dress not as described. Too short but as I didn’t know it was based in china and thought they were Manchester based, I hadn’t realised all made to fit small people. No replies to requests on how to return. And I’ve picked up I may have to return it to china.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a dress which was over £31

Ordered a dress which was over £31. It is the most disgusting item of clothing I have ever tried on. Nothing at all like picture or description. Material is cheap. It is shapeless. Wish I had read the reviews before I bought from them

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a dress size 20 the dress…

I ordered a dress size 20 the dress sent from China would fit a thin 10 year old. The material is so poor and it is nothing like the illistration on line. So far I am getting nowhere with the company

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

What awful rubbish this company sells!

What awful rubbish this company sells! The website looks really upmarket and classy, but the actual product was tacky and rubbish. I put it straight into the charity clothes bank, just wish I had looked at the Trustpilot reviews before I ordered.

June 20, 2025
Unprompted review
Rated 4 out of 5 stars

Good fitting clothes

Good fitting clothes. Shorts not quite the style I was hoping for on receipt. Only given 4 due to the length of time it took for my order to be delivered from the date I'd ordered.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

Quality and fit of clothing not as…

Quality and fit of clothing not as advertised. Dreadful. Took ages to arrive. Returns not possible unless you want to pay shipping to Asia. I was caught out once here, after moving back to UK and looking for a new source of clothing. Now I rigorously check return policies on everything before I buy! Don’t go anywhere near this company.

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Took weeks to arrive and look like dishcloths. Have to return to China or Japan . Just appalling.

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

Scam - not the company or goods as advertised

Please take note - Whatever you do, do not order from this company, you will regret it. Clothing materials not even suitable for dishcloths. You do not get what is advertised, items come in from abroad and tracking is non existent. I did persevere with a refund instead of credit as the goods were not as advertised. I like many others wished they had read the reviews.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

In line with others it took a long time to come, was poor quality and an dd shape and they won't accept returns as they are based in China. Avoid!

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Order not received

Ordered a blouse, still not had. Looks like it’s stuck in mid air so where. Total rubbish company, my bank will look out in case they take any more money and red flag it. If it ever arrives, don’t feel confident it will be any good.
,

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality, took weeks to arrive. near impossible to return. SCAM! Avoid at all costs. Also known under Hartley and co with a picture of two ladies that I am sure are nothing to do with this dodgy company.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. The clothing comes from China, takes months to arrive, is poorly made and the sizes are a joke. There is no way to refund purchases unless you send the parcel back to China. They offer a 20% refund siting their concern for the environment and you keep the useless clothing. So I have ended up losing £60 on this. Gave the blouses to a friend for her teenage daughter.

July 7, 2025
Unprompted review
Rated 2 out of 5 stars

Quality not good.

My order came promptly, but the quality of the fabric is nothing like I expected. Very thin and plasticky. Shape and size were OK. I won't be ordering again. Pity, as I like the styles on the pictures!

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I had checked Trustpilot first

Wish I had checked Trustpilot first. Absolute cheap nasty rubbish. Sizing awful, quality awful. Have given up trying to return. Will chalk it up as a bad expand move on but will never use again and urge anyone else not to waste your time and money.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I had read the reviews

Wish I had read the reviews. 3 weeks to deliver, very poor quality and almost impossible to return. When I insisted, I was responsible for paying the shipping costs to China and 1 month later I am still waiting for a refund. Steer well clear of this company

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

avoid at all costs

like many of the other reviews I wish I had looked at trust pilot first but was taken in by the lovely photos of clothes which looked like just what I was looking for. However when they eventually arrived they didn't even begin to fit even though I ordered roomy sizes and was very disappointed with the quality. When I requested a refund was only offered to keep items and order again in a different size or accept a gift token and chose again. Not happy with this outcome as the quality is so poor, but does not appear to be an alternative. Will never use again

July 2, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look