Hartwoodtimber Reviews 121

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I have now had two wooden house signs, the second to replace the first as it went mouldy and black after only two months of having it on my gate. The replacement sign, now after only three months i... See more

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Rated 5 out of 5 stars

We needed a couple of house signs at short notice and found this company online, thank goodness. The website was easy to use, phone calls and messages were dealt with promptly and we received views of... See more

Rated 5 out of 5 stars

We ordered two oak house signs and took advice from Rob on what size we needed relative to the wording. An image of what they’ll look like was sent and we duly ordered them. They arrived perfectly pac... See more

Rated 5 out of 5 stars

Excellent, fast service. Clear ordering instructions and the CAD drawing sent for checking meant l was completely confident that the house sign l ordered would be exactly what l wanted and that l had... See more

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3.1

Average

TrustScore 3 out of 5

121 reviews

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Rated 1 out of 5 stars

Don't put your wooden house sign outside!

I have now had two wooden house signs, the second to replace the first as it went mouldy and black after only two months of having it on my gate. The replacement sign, now after only three months is again black and mouldy.
I contacted the company for a refund and they have refused because apparently the wood can be affected by a fungus... That's not my problem and they are advertised as being outside signs!
I wish I could add the photos of how the signs look after three months of being on a gate!

November 11, 2025
Unprompted review
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Reply from Hartwoodtimber

Dear Mrs A Duff,

Thank you for taking the time to share your feedback. We are very sorry to hear that you remained disappointed enough to leave us a 1-star review on Trustpilot following a 3-star review with our Etsy store.

You ordered a bespoke sign in April 2025 through Etsy, and in May you submitted a help request asking for a refund because you felt the sign did not match the one shown in our listing. We explained that the main image in the listing features a larger sign with fewer engraved characters, whereas your order was the smallest available size with more text. As noted in our listing, adding more text results in smaller lettering, and with our v-shaped cutter, larger text allows for deeper engraving. While we were unable to provide a refund, we
offered two options: a replacement at a reduced price with adjusted design to maximize text size, or to return the original sign for us to hand-paint the engraved text at a reduced cost, including free return delivery. You chose not to take up either of these offers.

Two months later, when you reported black markings on your sign, we provided a free replacement as a gesture of goodwill. The replacement was produced with the text spread across two lines to allow for slightly larger and deeper engraving while keeping the sign size suitable for your location.

Timber is a natural product, and exposed positions can occasionally result in weathering or discolouration over time, particularly in areas with higher damp or fungal activity from local fauna. While this is unusual, we take all reports seriously and did provide a free replacement for your original sign. Our timber and
finishing processes are carefully chosen to be suitable for outdoor use, and the batch used for your sign has had no other issues.

While we understand your frustration regarding the appearance of black markings on your replacement sign, as a bespoke replacement had already been provided, we were unable to offer a refund. We aim to resolve concerns fairly and transparently,
and we always strive to work with our customers to find practical solutions. At the same time, our work ethos prioritises ecological and sustainable products, which means we avoid varnishes and toxic wood finishes. Our external clear finishing treatment is a VOC-free product from a well-established company specialising in
advanced and effective wood finishing products.

We appreciate your feedback and have noted your correspondence regarding a complaint with Cornwall County Trading Standards. If you would like advice on how to re-treat your timber signage for ongoing outdoor use, please do contact us directly so we can assist.

Rated 5 out of 5 stars

Beautiful and worth every penny

Whilst I appreciate my order which was an oak board with coligraphy writing would not have exhausted this wonderful companies threshold. The finish however is beautiful. I felt guilt attaching hooks to it. Just wanted to look and enjoy it, on its own. It was wrapped up a goodun so not to leave risk of courier damaging. Hartwood team thank you. Even my children said wow. And they normally grunt so that's truly something. X

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

House signs…

We needed a couple of house signs at short notice and found this company online, thank goodness. The website was easy to use, phone calls and messages were dealt with promptly and we received views of the product to check for accuracy before dispatch. Unfortunately one sign was damaged in transit and after a quick phone call a solution was found, actioned and we still had the signs ready for Christmas. Good quality product and friendly efficient service.

December 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Have just received engraved pizza board with which I could not be more pleased! The information to be engraved was not straightforward and no mistakes were made. I would have no hesitation in using Hartwood again or recommending you in the future. Thank you all. LM

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Hartwood made a minor error on one of my signs. I had a replacement sign within a week. I was so happy I ordered two more signs for my mother-in-law as a birthday present. Excellent quality!!

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

House Signs - Amazing Product and Service

House Signs arrived today as promised. The are of excellent quality as was the service provided by Robert who went the extra mile to ensure that they were exactly as we wanted. Very impressive and worthy of the highest commendation. Thank you.

May 20, 2021
Unprompted review
Rated 5 out of 5 stars

Yes the work and carving

Yes the work and carving, first class, the only thing I should have asked for was the wood plaque to be chamfered to add to the finish. Roy white East Sussex.

April 24, 2020
Unprompted review

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