Harvey Nichols Reviews 

I wrote to HN after an order I was placing went OOS by the time I reached the payment stage. I was told in an email response that the item was in stock at their Knightsbridge store and someone would call me from there. Nobody called and I went back to HN again. The eventual outcome was that I was told, in total, 6 times by 5 different people that I would be contacted.
Nobody contacted me.
I saw that the item had subsequently come back in stock twice but of course I missed it both times.
I wrote back to inform them of my disappointment, but at that point they stopped responding to me. Very poor service and much disappointment at missing out on an item I very much wanted. No real surprise however, given that out of 58 reviews, 62% are one star.

Ordered a Xmas hamper for my elderly parents, delivery slot selected as 22nd. The courier DPD did not deliver till the 28th. This reflects badly on Harvey Nichols as a premium brand.
After some discussion they have kindly refunded delivery and offered a small discount. Much improved service after my initial complaint.

I ordered some Xmas crackers on-line and today I received them.
They are only 6 inches long!!
No indication of their diminutive size on the website.- and they are simply advertised as Butlers Xmas crackers at £2.50 each.
I cannot help feeling that I’ve been conned.
Now that I’ve seen the other reviews I will not be buying from this company again.

I'm not sure whether to blame Harvey Nichols or DPD. Placed an order and paid extra for express delivery. It was meant to arrive on Monday - waited in all day and it didn't arrive. Waited in all Tuesday and it still didn't arrive. I'm still waiting. I don't have time to waste like this and I'm not sure what I paid extra for. Very poor delivery service.

Update
Harvey Nichols have resolved the matter to my satisfaction. Emma at HN has been great. The issue of poor delivery was with DPD

Wish I had read all the reviews before ordering. Ordered a limited edition bottle of wine as a gift for a collector. The collector box for the wine arrived damaged where it has been shoved in the delivery box at an angle, so all the corners were damaged, aswell as the sides. I contacted Harvey Nichols and was offered 10% refund or a replacement. I said I would be happy with a replacement but could they confirm how the next one would be packaged. The next email received told me about delivery but the question about packaging was ignored, so I sent another email which again the question was ignored. I have attempted to get the answer to this question in 3 further emails as there is no point getting a replacement if it is going to be damaged in transit again due to the way they package it. And if I return it and go elsewhere will I have a fight in my hands to get my money back reading some of the other reviews. I Will definitely never use again, lesson learnt, just because it is a well known company doesn’t make it any good.

Avoid buying from here! I bought a pair of Valentino heels, after one wear the sole started lifting and coming off and some of the stitches broke, Harvey Nichols REFUSED to exchange or refund me for the shoes!!! It was within 30 days of purchase and I just wanted an exchange but they said it was wear and tear. How can a sole coming off be wear and tear after one use?
Very disappointed with their customer service, tried to make a complaint and I just got a reply back saying that is our final decision and there is nothing we can do.
Please save yourself the hassle and purchase your products from elsewhere!

Bar the friendly telephone staff, if I could put zero stars I would. I’ve never received such haphazard all over the place service from a retailer - ever.
Probably 2 dozen emails back and forth, in the end a total of 4 pairs of trainers posted, wrong labeling for sizes, replacement orders placed/then cancelled by HN, finally last pair returned as faulty. As an admittance of pathetic service and as an apology was issued a gift card that you can’t even use online, I would have to travel to a different country to use it!!!
The final insult was ordering another item, paying £8 for next day delivery to be informed it would actually take 5 days to arrive. I will NEVER order a thing from this company again. There are pound shops delivering a higher level of service than Harvey Nichols. Save your time and money for someone else.

Ordered a pair of shoes to Sweden.Unfortunately wrong sizes delivered as both their size guide and sizing in dropdown menu was inadequate and led me to order a shoe being too small. Both spoke and emailed with their customer service reps, and was promised to have it returned for free as it was acknowledged by them that the sizing displayed was wrong. Now they have taken 30 euros of my refund for the return shipping in addition to the 10euros I paid for the shoes being sent to me. €40 for nothing....Very annoying and I am very disappointed.

My experience doesn’t fit the bad reviews.

I order an item online, at a great price, sadly it was a bit too snug so I returned it.

No issues at all, I contacted customer services who were responsive and helpful.

So all good.

Ordered on the website which said I would receive my order within 3 working days. On the 4th working day I rang the customer service helpline which opens at 10am, but apparently this was too early because it was not working until 11.30. Apparently the order was still being 'consolidated' whatever that means, and it was never going to arrive in time for my girlfriends birthday. I asked them to cancel my order, absolute disgrace of a company.

Avoid This store! They are refusing to refund me over £700 for a handbag I returned to them ( via DPD) and are claiming I returned an empty box! They sent me a different handbag to the one I ordered and just wanted the correct handbag sending to me. I now have no handbag and am over £700 down. This is not an isolated incident, this company are stealing from their own customers regularly.

The Harvey Nicholas store in Knightsbridge shopping experience has been very good. I usually shop in the menswear, especially in the sales season . The staff in the men’s department are very friendly & helpful when it comes to looking for my size in clothing & in sneakers. I am always satisfied with my items when it comes to purchasing.

I was highly disappointed with an online order I made with Harvey Nichols recently. I ordered a blazer dress as a potential wedding outfit but unfortunately it did not fit. I therefore went to return the order, only to find the invoice enclosed in my parcel was not for my order! The invoice contained the personal information of another customer order including their full name and address. I therefore emailed the customer service email for Harvey Nichols to inform them of this error due to GDPR concerns as well as my concern over returning my order without the correct invoice in case I was not refunded. I was disappointed with the response time (nearly 48 hours) as well as the lack of acknowledgement of this error in the response I received. It is apparent that my personal details must have been sent to someone else in the same way in which I received another person’s details. I was disappointed with this carelessness as you expect a higher level of service from a retailer such as this. Additionally, the lack of acknowledgement of this error in their reply to my email was poor customer care also. I would not order from them again.

Love love love
Great prices range with an array of products

Similar experience to Michelle below. I bought an item unwittingly from a “brand partner”, in this case maxmara. As HN stock MM how could I know I was not buying from them. I paid HN and therefore legally my contract is with them not some third party. So HN should refund me.
Three weeks later despite numerous emails ( they are not taking phone calls)I have still not received the refund, although they took my money quickly enough.
My only recourse seems to be claiming on my credit card.

Really good experience purchasing for the first time this Christmas when I needed a last minute gift. Managed to get next day delivery and gift wrapping, very happy with order.

Useless!!! I ordered makeup on line - only part of the order arrived - no follow up email from them to say the rest of the order was on its way. I have called customer services twice today and each time was on hold over 30 mins! Shabby service from an upmarket store covid or not!

I ordered a dress online. It wasn’t suitable so I returned it. It is impossible to get a refund. They say I bought from a brand partner so it’s nothing to do with them even though they took my money. Customer Services are worse than useless. You expect better from a high end store. I would never buy from them again.

Ordered a special bottle of Gin which has ben held up at DPD for over 2 weeks, it took 4 calls to finally speak with a member of customer services (previous 3 attempts waited over 30 minutes), I was assured that the matter would be pushed along and I would receive further communications, absoultely nothing 6 days later. I tried to call again 2 days ago and customer services has been diverted to e-mail communications only, 48 hours later...... you guessed it nothing. Easily, the worst customer service I've ever experienced. Really really, frustrating!

Bought a £166 Armouroud parfum. The packaging was shocking, plastic ripped. It looked like a Sunday market product. The box was already opened. Won’t recommend anyone to buy from them. Total scam