Harvey Norman United Kingdom - Flagship Store Merry Hill Reviews 

Okiyah was very helpful and patient with us in choosing the right dining table! Thank you for your time. Lovely store!!

Thank you so much to Faris - fantastic customer service, very knowledgable and helped us decide on the best TV for our needs. Didn’t make us feel pressured in any way. Gave us a good deal and also made us feel very welcome in store - even remembered us when we went back! An asset to the company. We’ll definitely shop in Harvey Norman again

Very friendly and approachable staff, highly recommend. Mariah- staff member

Excellent service, polite helpful with good knowledge of items brought. Thanks to Kenny

We have just received the best customer service in at the Merry Hill store. Every staff member that passed us said hello (and goodbye) without the pressure to buy anything. Hannah who served us has excellent service manners. She was extremely knowledgeable even though she had only worked there a few months she clearly explained everything we needed to know. It was the best and most straightforward purchase we have ever experienced.

Will definitely be returning.
Julie and Rob, Kingswinford.

Everyone was so helpful & friendly particularly Mario in helping us choose our new phones (at a great price). We used the tech department to set up our phones & Gab did everything for us, no fuss. Marvellous service!

Myself, husband and Teenage daughter had a great experience when trying to purchase an IPAD for College Studies. Maria was our Sales Advisor, she listened and asked questions on how we would like to use the product, if it was A levels etc. Maria was knowledgeable about what most teenager's tend to combine study along with social media, she explained a range of suitable products for my daughter who is at College and data/storage. My daughter decided to purchase a recommended IPAD Air 13Inch, and keyboard. She is so pleased with this product, if it was not for Maria we would have been overwhelmed and not have made such an expensive purchase. Thank you Maria, your Customer Service Skills and follow up are amazing, you are a natural.

These guys got my gaming sorted easy and simple.

Bought a Bluetooth USB from Harvey Normans in Merry Hill today and couldn’t find it anywhere on the shop floor. Hamza was super helpful and went out of his way to check storage and track down the very last one for us. Really appreciated the effort and great customer service 👍

Brought my apply watch and was incredibly delighted at the service received. As soon as I walked I nto the Phone Department I was greeted by Veronika where I told her I was after an Apple Watch for my partner . She brought me over the watch display kindly explained the differences of the watches. Veronika thoroughly explained the function and went through their catalog in detail. The service was smooth and easy, nothing was a hassle, no pressure from the staff. 100% will see me shopping here again!!! My partner is happy with the choice!

I recently placed an order with the MerryHill store
Unfortunately the parcel went missing which was not the stores issue it was the courier who failed to deliver it
I have to say when I contacted the manager Curtis and advised him of my issue he went above and beyond to sort a replacement out for me via a different delivery method it was customer service at its very best which these days is rare
Thank you Curtis and I will definitely buy from your company again and I'm sure other customers reading this will be impressed that your customer service is 5 star

Excellent customer service from Maya.

Had a lovely experience today, dad went in so he could browse laptops and a lovely staff member Veronica helped to choose one. She helped cater to what we were looking for and hes very happy with the product. She’s an exceptional asset to the team and I can see her commitment to help and support people. Big thank you to Harvey Norman!

I came in today with my parter to buy a new gaming monitor, the service was great, Waaqas came over to us straight away to help and found some options that work best for me. Tom helped us with the rest of the transaction and was super helpful, he had really good vibes and conversation while we waited for the process to go through. Very good experience, thank you both :)

We were looked after by Hamza who was professional, knowledgeable and very helpful. Thankyou for an excellent service.

Came into Harvey Norman and Tom helped me with my purchase and fitting a screen protector. He was very professional and worked hard, especially impressive for his first week.

From the moment we walked in, it was great experience. Hamza, came over to us and was very helpful and polite. He helped us with everything that we needed. Definitely deal with Hamza again.

Sales manager Steve and sales assistant Mihail Merry Hill
Staff Professional helpful and gave me a great deal

Thank you so much

Very Helpful Service from hamza at merry hill

We recently purchased a washing machine the lady that served us Maya was so knowledgeable and helpful. Great service have purchased from there before 👍