Harvey Norman United Kingdom - Flagship Store Merry Hill Reviews 

Bradley & Paige at the Merry Hill branch have both been excellent at delivering good service. They were transparent in informing us of the products we were curious about, they were patient and honest. We are happy with every purchase we’ve maid at HN they played a massive part in this. We’ll be back.

He was very helpful

Ordered a dining table on the 2nd May - confirmed a 13 day delay…

After 8 weeks of chasing for updates I finally get a delivery date of 27th June to then have to call the store again for a delivery update as no communication from the delivery company on the specific day!

After several phone calls I then get updated that the table has a leg missing so we will need to wait a couple of weeks for delivery yet again. About 10 minutes after this call I then receive another call and get advised that the table has been discontinued and is no longer available so offered full refund! ..not one apology the whole time..

The general service and communication has been awful and I will not be returning to purchase any other items from your store

The delivery men weren't helpful and didn't phone 30 minutes before they arrived!

Fantastic service , really helpful
Didn’t feel pressured
Prescious was very knowledgeable

Gary was very helpful and made the transaction straightforward. He was knowledgeable and explained the differences between the models of iPad was buying.

Jayden was patient and kind in explaining my options. He provided
A lovely experience shopping with Harvey Norman.

Went into the store at merry hill & they couldn't have been more helpful. Got ourselves a couple of bargains as well. Highly recommend.

I purchased an iPad + accessories from Harvey Norman’s. I was helped in my choice by Mario who was knowledgeable and extremely supportive.
As I struggle with technology I was grateful for his advice the technology desk transferred my data from my old iPad onto the new one. This was done by Shawn who also did a great job.
Thanks to everyone at this store, what a fantastic group you are. Your company should be very proud of you all.
I would recommend this company for the care I received.
I would like to mention that the sofas and household goods brilliant, with a wide choice.

Service was immaculate from order to delivery. Special mention to Jazmin, Holly and Curtis for the last minute changes to my order and making everything seamless. Will definitely be shopping here again!

Unexpected visit and spoke to Demi from technology, very polite and knowledgeable and good discussion and guidance. End up getting few things sadly she was not available when I went back. Lovely customer service

Very disappointed after paying for a kettle advertised on line,to be told the next day that I am been refunded for the item.ehy advertised an item that you don't seem to have...

Samsung tablet and earphones.

1st off, I was left alone for a good chunk of time. Nothing worse than being hounded as soon as you walk into an area. Approached by Gary, who was thorough, methodical and patient. Willing to listen and didnt upsell me something I didnt need. He sweetened the deal and I left a happy man

Had a very easy experience with Mariah Today, she was so helpful and got us the best deal possible on my camera. Thank you!

The person who served us Gary was really helpful and even gave us price match which was really good thank you

Great service from Sarah on the bedding department. Great product knowledge to be able to advise on exact mattress & base required that would fit my needs

I was assisted by Lana in store and she was very caring and helpful. We had a lovely conversation whilst going through my creation buy now pay later option and she gave excellent service!

This is my 5th visit as I always come to Harvey Norman’s - the Staff are always super helpful and cheerful :)

Great customer service. Gary was very helpful and friendly. Thank you, we are very happy.

Precious was brilliant at helping and was very patient with everything we needed. He spent time recommending items and advising. Excellent service.

We were served by Gary and Melissa really helpful and knowledgeable it was my first purchase of a smart phone. I was talked through the various options and even put my simm into a display phone to show how easy it was. My wife also purchased a new smart watch again nothing was too much trouble and no sales pressure. Most pleasant experience.