Purchased a laptop recently from the Merry Hill Flagship Store and found excellent customer service given by Demi, Mario and Jordan. Demi was so nice/ professional answering any questions I had regar... See more
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Location
Switch locationUnit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX Brierley Hill, Dudley, GB
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See what reviewers are saying
I recently visited the store and was approached by Bradley in the TV department. Very friendly and not pushy he really wanted to help out with giving us all the information we needed for our new TV wh... See more
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Harvey Norman were prepared to price match against competitor online. Staff member Prescious was friendly, well mannered and worked hard to put together the package that we were happy with. We were ha... See more
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Mariah and Gab were both incredibly helpful - I was purchasing the nothing phone recently. I spent a lot of time in store with the transfer which took a lot longer than expected but they were both v... See more
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Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, Dudley, United Kingdom
- 0121 630 1590
4.5
Excellent
931 reviews
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Great
Went through the merry hill to have a look at three piece suites found one and then we found Tracey who was brilliant she gave us all the info we wanted so brought one
July 2, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi John,
We're so happy to hear you had such a positive experience finding your three-piece suite and that our team member provided excellent assistance. We appreciate your kind words!
Kind Regards,
Kevin
Really helpful staff
Lovely staff , a special shout out to Gary who was super helpful . I’ll definitely be spooling at this store again .
June 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Mark,
We're so glad to hear that our team provided such helpful service. We truly appreciate your kind words and look forward to welcoming you back to our store again soon!
Kind Regards,
Kevin
Emily has been fantastic very attentive…
Emily has been fantastic very attentive not pushy or over selling. She allowed us to look around in peace and then advised us of our options. She even allowed us to go outside with the colour book to see the colours properly. She is so friendly and has good knowledge of the items in store.
July 7, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Ashlena,
We're delighted to hear about your fantastic experience. It's wonderful that our team was so attentive, knowledgeable, and helpful in advising you on your options without being pushy. Thank you for your feedback.
Kind Regards,
Kevin
Great staff (Bradley) clean store…
Great staff (Bradley) clean store always a great experience.
July 6, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Meghan,
We are so happy to hear that you always have a great experience and that our team provides excellent service. Thank you for your wonderful feedback!
Kind Regards,
Victoria
Merry Hill has brilliant staff
Bradley & Paige at the Merry Hill branch have both been excellent at delivering good service. They were transparent in informing us of the products we were curious about, they were patient and honest. We are happy with every purchase we’ve maid at HN they played a massive part in this. We’ll be back.
July 2, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Daniel,
We're so pleased to hear about your excellent experience at our branch. It's wonderful that our team was transparent, patient, and honest, contributing to your satisfaction with every purchase. We look forward to your next visit!
Kind Regards,
Kevin
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Hana,
We are so glad to hear that our team was very helpful. We always strive to provide excellent service.
Many thanks,
Katie.
Awful service
Ordered a dining table on the 2nd May - confirmed a 13 day delay…
After 8 weeks of chasing for updates I finally get a delivery date of 27th June to then have to call the store again for a delivery update as no communication from the delivery company on the specific day!
After several phone calls I then get updated that the table has a leg missing so we will need to wait a couple of weeks for delivery yet again. About 10 minutes after this call I then receive another call and get advised that the table has been discontinued and is no longer available so offered full refund! ..not one apology the whole time..
The general service and communication has been awful and I will not be returning to purchase any other items from your store
June 27, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Rebecca,
Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, if you can e-mail the details of this to customer@support.harveynorman.ie our teams can have this investigated for you.
Many thanks,
Katie.
The delivery men weren't helpful and…
The delivery men weren't helpful and didn't phone 30 minutes before they arrived!
June 8, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Sue Allsopp ,
We are sorry the delivery team did not meet expectations. We are addressing this feedback. If we can assist you further, please contact our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Fantastic service
Fantastic service , really helpful
Didn’t feel pressured
Prescious was very knowledgeable
June 20, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Nina ,
We are so happy to hear you had such a positive experience with us. Thank you for your kind words!
Kind Regards,
Kevin
Great range of products
Gary was very helpful and made the transaction straightforward. He was knowledgeable and explained the differences between the models of iPad was buying.
June 19, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Lesley,
We're glad our team made your transaction straightforward and helped you choose the right iPad. We appreciate your feedback.
Kind Regards,
Kevin
A great shopping experience
Jayden was patient and kind in explaining my options. He provided
A lovely experience shopping with Harvey Norman.
June 19, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Coral,
We're so glad you had a lovely shopping experience with us! We appreciate your kind words about our team member's assistance.
Kind Regards,
Victoria
Went into the store at merry hill &…
Went into the store at merry hill & they couldn't have been more helpful. Got ourselves a couple of bargains as well. Highly recommend.
June 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Ree,
We're so happy you had a great experience at our Merry Hill store and found some excellent bargains! Thank you for your kind words and recommendation.
Kind Regards,
Victoria
I purchased an iPad + accessories from…
I purchased an iPad + accessories from Harvey Norman’s. I was helped in my choice by Mario who was knowledgeable and extremely supportive.
As I struggle with technology I was grateful for his advice the technology desk transferred my data from my old iPad onto the new one. This was done by Shawn who also did a great job.
Thanks to everyone at this store, what a fantastic group you are. Your company should be very proud of you all.
I would recommend this company for the care I received.
I would like to mention that the sofas and household goods brilliant, with a wide choice.
June 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi MRS EILEEN JACOB,
We are so pleased to hear about your positive experience with us. It's wonderful that our team provided knowledgeable support and assisted with your data transfer. We appreciate your kind words about our staff and product selection.
Kind Regards,
Victoria
Service was immaculate from order to…
Service was immaculate from order to delivery. Special mention to Jazmin, Holly and Curtis for the last minute changes to my order and making everything seamless. Will definitely be shopping here again!
June 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Michael Antolin,
We're so happy to hear about your excellent experience! We appreciate your kind words for our team and look forward to serving you again.
Kind Regards,
Victoria
Unexpected visit and spoke to Demi from…
Unexpected visit and spoke to Demi from technology, very polite and knowledgeable and good discussion and guidance. End up getting few things sadly she was not available when I went back. Lovely customer service
June 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Abaid,
We're so glad you had such a positive experience with our team member. We appreciate your kind words and valuable feedback.
Kind Regards,
Kevin
Very disappointed after paying for a…
Very disappointed after paying for a kettle advertised on line,to be told the next day that I am been refunded for the item.ehy advertised an item that you don't seem to have...
June 14, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Benjamin,
We appreciate your feedback. We are sorry for the inconvenience this caused and are reviewing our inventory processes to prevent this. If we can assist you further please contact our customer support team at customer@support.harveynormna.co.uk
Kind Regards,
Kevin
Samsung tablet and earphones.
Samsung tablet and earphones.
1st off, I was left alone for a good chunk of time. Nothing worse than being hounded as soon as you walk into an area. Approached by Gary, who was thorough, methodical and patient. Willing to listen and didnt upsell me something I didnt need. He sweetened the deal and I left a happy man
June 12, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Andrew,
We are so pleased to hear about your positive experience with us. It's wonderful to know our team provided such excellent service. Thank you for sharing your feedback!
Kind Regards,
Kevin
Had a very easy experience with Mariah…
Had a very easy experience with Mariah Today, she was so helpful and got us the best deal possible on my camera. Thank you!
June 13, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Emma,
We're so glad you had an easy experience and found a great deal! Thank you for your wonderful feedback.
Kind Regards,
Kevin
Great price and service
The person who served us Gary was really helpful and even gave us price match which was really good thank you
June 12, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Jay,
We're so glad to hear our team provided such helpful service and a great price match. Thank you for your kind words!
Kind Regards,
Kevin
Great service from Sarah on the bedding department
Great service from Sarah on the bedding department. Great product knowledge to be able to advise on exact mattress & base required that would fit my needs
June 7, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Flagship Store Merry Hill
Hi Louise,
We're so happy to hear about your excellent experience and Sarah's helpful product knowledge. We appreciate your positive feedback!
Kind Regards,
Kevin
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