Harvey Norman Ireland - Fonthill Reviews 

625
TrustScore 4.5 out of 5

4.4

Unit 1, Fonthill Retail Park, Ballyowen, D22 YD89 Dublin, Dublin 22, IE


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Rated 5 out of 5 stars

Gabi was our sales assistant, and she was incredibly helpful and friendly. She was able to provide multiple options for different pieces of furniture that we were looking for. We gave her brief descri... See more

Company replied

Rated 5 out of 5 stars

I had a great experience in Harvey Norman at fonthil. All the staff are very friendly and helpful. In particular Aleksandra was super kind and helpful, I had an issue with my Samsung vaccum cleaner, s... See more

Company replied

Rated 1 out of 5 stars

Id never use ur company again . Your after sales is a joke . Had a problem and when made a call to let yous know i was accused of causing the damage myself and still waiting on it to be resolved . I w... See more

Company replied

Rated 5 out of 5 stars

Fantastic friendly service. Couldn't do enough to help. Ordered American fridge ealry and kept my product in storage until I was ready to recieve.. Delivery crew.. Blake Haulage were so good and caref... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Fonthill

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 1, Fonthill Retail Park, Ballyowen, D22 YD89, Dublin, Dublin 22, Ireland

  • 01 5729800

4.4

Excellent

TrustScore 4.5 out of 5

625 reviews

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4.4

All reviews

(625)

8,892 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This time was friendly staff handling…

This time was friendly staff handling with care

December 8, 2025
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Vinodkumar,

We appreciate you taking the time to share your positive experience with our staff and their careful service.

Many thanks,
Katie.

Rated 5 out of 5 stars

Fast efficient and value for money

Great price. Had the item in stock. Pick up in store fast and efficient.
Did go to wrong counter at first.

December 3, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Celine,

We're happy to hear that you found a great price and appreciated our fast pickup service. We regret any confusion about the counter location. Thank you for your feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Super quick delivery!

Super quick delivery!

December 1, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Abhiskeh,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, very professional delivery, clean and tidy.

December 6, 2025
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Kevin,

We appreciate you sharing your thoughts. We are so glad to hear you were happy with the excellent communication and professional delivery!

Many thanks,
Katie.

Rated 5 out of 5 stars

Very quick

Very quick, good service

December 5, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Modestas,

We appreciate you taking the time to leave this review, and we are delighted you received such a quick and good service.

Many thanks,
Katie.

Rated 5 out of 5 stars

Great price and easy to order.

Great price and easy to order.

December 5, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi there,

We appreciate you taking the time to leave this review. We are delighted you found our prices great and the order process easy.

Many thanks,
Katie.

Rated 2 out of 5 stars

As i mentioned before

As i mentioned before, a member of staff called me to say come and collect my order from the store. And i paid for the delivery of those products. Not everybody has 9 to 5 jobs.

November 29, 2025
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Reply from Harvey Norman Ireland - Fonthill

Hi Muhammad,

We regret that you had to collect your order in-store after paying for delivery. We appreciate your feedback and will look into what occurred to prevent this from happening again.

Many thanks,
Katie.

Rated 5 out of 5 stars

Nice friendly staff

Nice friendly staff

December 1, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Adrian,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in store again soon!

Many thanks,
Katie.

Rated 5 out of 5 stars

Everyone & everything

December 1, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Lotadelle,

Thank you for taking the time to leave this review we are delighted to hear you are are happy with us.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Supportive

All good and customer friendly staff

November 30, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Faisal,

We appreciate your positive feedback and are so glad our staff was customer friendly for you.

Kind Regards,
Kevin

Rated 3 out of 5 stars

Poor service at the point of payment

Poor service at the point of payment.
HN needs to pay more attention to fire safety.

December 1, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi David,

We regret that our payment service was not satisfactory and appreciate your fire safety concerns. Please email our customer support the details so they will be able to look into this further. customer@support.harveynormam.ie

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very good experience.

Very good experience.

December 4, 2025
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Floarea,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in store soon!

Many thanks,
Katie.

Rated 1 out of 5 stars

Collected an item which was fine but…

Collected an item which was fine but ridiculous that only one person for TV, radio section while other staff just walking around doing nothing. At least 3 people waiting on that one staff member. Ended up walking out and purchasing elsewhere.

December 1, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Yvonne,

We appreciate you bringing this to our attention. We're sorry you experienced long wait times and chose to purchase elsewhere. We'll review staffing to improve customer service.

Many thanks,
Katie.

Rated 5 out of 5 stars

Great online experience

I ordered 3 tech items at 7pm on black Friday and they were ready for collection at 7.30. I had them collected by 8pm. A great online experience and some great deals for Black Friday. No hassle shopping.

November 28, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Stephen,

We're happy to hear that you had a great online shopping experience on Black Friday! It's wonderful that you found some excellent deals and appreciated the quick collection time. Thank you for your positive feedback.

Many thanks,
Katie.

Rated 1 out of 5 stars

Didnt turn up qnd when did without…

Didnt turn up qnd when did without instructions and no one wver called me back

November 28, 2025
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Tara,

Thank you so much for taking the time to leave this review. We are sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?

Many thanks,
Katie.

Rated 5 out of 5 stars

The person who helped me we so lovely…

The person who helped me we so lovely and polite.

November 28, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Rita,

We're so happy to hear that you had such a positive experience with our team member. Thank you for your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

Choose Harvey Norman not for price but for invaluable advice

I want to give special recognition to Dean, one of the managers in Harvey Norman Fonthill, whose customer service is genuinely exceptional. His knowledge, patience, and commitment to helping customers create an experience that stands far above the ordinary.

From my very first interaction, Dean demonstrated an impressive understanding of the products, offered clear and practical guidance, and never once made me feel rushed. His attitude is consistently calm, positive, and professional — and his follow-through is superb. He doesn’t just provide information; he ensures real solutions are put in place.

He is the kind of person any large retailer would be fortunate to have. His work ethic, customer focus, and ability to support people with genuine care deserve real acknowledgement. If you’re looking for new kitchen appliances, Dean is the person you want to speak to — his advice is reliable, thoughtful, and incredibly helpful.

My experience was outstanding because of him, and I will be returning thanks to the level of service he provided.

August 9, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Ann,

We're happy to hear that you had such a positive experience. We appreciate you highlighting the exceptional service you received. It's wonderful to know that the guidance and support provided were so helpful in your kitchen appliance selection. We value your feedback and look forward to your return.

Many thanks,
Katie.

Rated 5 out of 5 stars

Easy to use website.

Easy to use website.
Good staff experience on pick up.

November 30, 2025
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Joe,

We appreciate you sharing your experience. We are so glad the website was easy to use and that you had a good experience with our staff.

Many thanks,
Katie.

Rated 5 out of 5 stars

They were great

They were great. Install the wash machine with no bother. Clean and tidy. And very kind . And came on time. I would buy again from Harry norman. Thank you.

December 2, 2025
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Martha,

We're happy to hear that the washing machine installation was seamless, clean, and punctual. We appreciate your kind words and are grateful for your continued business.

Many thanks,
Katie.

Rated 5 out of 5 stars

Arrived when they said they would. Were polite, knew what to do and did the job well.

We were given a two hour time slot during which the two lads arrived. They removed the old appliances, installed the new ones and were both efficient and polite throughout. They also took away the old appliances, plus all packaging.

December 2, 2025
Unprompted review
Harvey Norman Ireland - Fonthill logo

Reply from Harvey Norman Ireland - Fonthill

Hi Mary,

We're happy to hear that the installation went smoothly! It's great to know the team was efficient and polite while removing the old appliances and packaging and installing the new ones. Thank you for your positive feedback.

Many thanks,
Katie.

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