Just wanted to give a shout out to Steven in Tralee who gave me the best customer service I’ve ever had from a chain store. Steven couldn’t have done enough to help with order a laptop, and... See more
Company replied
Location
Switch locationUnit 8A, Manor West Retail Park, Tralee, V92 FP94 Tralee, Kerry, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had cause to visit the Tralee Harvey Norman at the weekend. I had purchased a new printer online and as soon as I opened the box I realised I had not ordered the correct item. I took it to the Trale... See more
Good morning, I made a purchase online a few days ago and paid for it when I got the click and collect notification it said Tralee Co Kerry I meant to put the Limerick store in for collection I’ve be... See more
Company replied
I could not recommend Harvey Norman Tralee highly enough, we bought all our appliances for new kitchen and had to replace our fridge, we dealt with Tina and had exceptional service from her throughout... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Cell Phone Store
- Computer and Accessories Store
- Home Goods Store
- Washer and Dryer Store
About Harvey Norman Ireland - Tralee
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, Ireland
- 066 7164900
4.4
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incomplete order
I ordered three items... A kettle and Samsung S10 and was to receive a free black case/cover... I did not receive the case.
November 20, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Eva,
Thank you for taking the time to leave this review. We regret that the free case was missing from your order. We will have this looked into with the team and request for you to be contacted on this as soon as possible.
Many thanks,
Katie.
Immediate support and drew my attention…
Immediate support and drew my attention to one of your deals. I save money and got the product
November 26, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Brendan,
We appreciate you sharing your experience with us. We are happy to hear that our support was helpful and that you were able to save money on your purchase.
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Tralee
Hi James,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Amazing such fast delivery and great…
Amazing such fast delivery and great service as always
November 28, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Doireann,
We appreciate you taking the time to share your positive experience. We are so glad you were happy with our fast delivery and great service.
Many thanks,
Katie.
Great service!
Looking for a vacuume. Was recommended the draw meme and love it! Great product and helpful service
December 1, 2025
Unprompted review
Reply from Harvey Norman Ireland - Tralee
Hi Mary,
We're happy to hear that you love the vacuum and found our service helpful! Thank you for the positive recommendation; we appreciate your feedback!
Many thanks,
Katie.
I waited in store for a click and…
I waited in store for a click and collect for over 40 minutes until I asked someone if I could pick my item off the shelf and just leave as they couldn’t find it.
November 29, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Rachel,
We're very sorry your click and collect order wasn't ready and that you had to wait so long. We appreciate your feedback and will investigate how we can improve our service.
Many thanks,
Katie.
Excellent service
Excellent service. Click and collect available on Black Friday with less than a 2 hour turnaround. Courteous staff upon collection.5 stars
November 28, 2025
Reply from Harvey Norman Ireland - Tralee
Hi there,
We're happy to hear that you had an excellent experience with our click and collect service during Black Friday! We appreciate your positive feedback regarding our turnaround time and staff.
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Tralee
Hi Eileen,
We are happy to hear that our staff was helpful and attentive! Thank you for your positive feedback and kind words.
Kind Regards,
James
Very helpful
From the time you go into the store always some one to help you amazing service and if the item is not there no problem with helping you to get what you want more store should should have a look at ye company setup amazing...
November 23, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Kathleen,
We're happy to hear that you had such a positive experience in our store! It's great to know our team's assistance and dedication to finding what you need made your visit amazing. We appreciate your feedback!
Many thanks,
Katie.
The staff that dealt with me were very…
The staff that dealt with me were very good and a wide range of options and brands.
November 24, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Tim,
We're glad you found our staff helpful and appreciated the variety of options. Thank you for your feedback; we value your time.
Many thanks,
Katie.
Great value and fast delivery
Great value and fast delivery. Bought a washing machine, it was the cheapest online offer for the machine I wanted. Free delivery
November 19, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Mac,
We're happy to hear that you received great value and fast delivery! We appreciate you letting us know about your positive experience with the washing machine. Thanks for your feedback!
Many thanks,
Katie.
Fair play to Sean very efficient…
Fair play to Sean very efficient sorting the click and collect. Needed a stand and it was found straight away. Didn’t catch the young lads name who brought the tv out to the car but a sound man fair play to him in the rain.
November 20, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Aidan,
We're happy to hear that the click and collect service was efficient and that you quickly found what you needed. We appreciate your positive feedback regarding the team member who assisted you in the rain. Thank you for your review!
Many thanks,
Katie.
Call to Tralee branch met lovely staff…
Call to Tralee branch met lovely staff great advice and no delays
November 20, 2025
Reply from Harvey Norman Ireland - Tralee
Hi there,
We're happy to hear that you received great advice from our lovely staff and experienced no delays. Thank you for your positive feedback.
Kind Regards,
Kevin
Staff were great and got my items…
Staff were great and got my items really quickly
November 14, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Aidan,
We appreciate you taking the time to leave us this feedback. We are so glad to hear you were happy with our great staff and quick service!
Many thanks,
Katie.
Great and hassle free as always
Great and hassle free as always. Click, pay, wait for confirmation and collect. Couldn’t be easier. Great shop.
November 13, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Adam,
We're happy to hear that you find our service hassle-free and convenient! It's great to know the click, pay, collect system works well for you. Thank you for your positive feedback.
Many thanks,
Katie.
New TV
The online ordering process was straightforward, the delivery was quick and the guy delivering the TV was friendly and helpful. The product is, so far, proving good value for the price.
November 5, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Anthony,
We appreciate you taking the time to leave this review. We're happy to hear that the online ordering process was straightforward and that the delivery was quick and the team were helpful. We hope you continue to enjoy the product.
Kind Regards,
James
Exceptional Customer Service
Exceptional Customer Service. I am a Tralee Harvey Norman customer for over 15 years. For the last three visits, I had the distinct pleasure of being assisted by James. I both asked for professional expertise on several items in the course of my visits, and purchased items as well -based on James's clear expertise. But what struck me particularly, was James's ability to always greet me by my name (he always remembered) and, his a keen focus on going beyond and always ensuring I considered all aspects to the printers and memory banks, and other items I was considering. James was consistently proactive to double check any metrics I should consider. I have met many customer service agents at Harvey Normans. James simply stands out. He is a great representative for your company. Thank you.
-Rico Stein
October 19, 2025
Unprompted review
Reply from Harvey Norman Ireland - Tralee
Hi Rico,
We appreciate you sharing your positive experience. It's wonderful to hear that you consistently receive exceptional support and expertise during your visits. We are glad that our team member's dedication to customer care stood out and made a positive impact. Thank you.
Kind Regards,
Kevin
Vacuum purchase
It was easy to find item, get information. Able to compare prices. Samsung vacuum cleaner at very good price. No problem with completing purchase. Delivered by DHL practically next day and we are happy with item.
November 4, 2025
Reply from Harvey Norman Ireland - Tralee
Hi SY,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found the item easily, were able to compare prices, and are pleased with the quick delivery and the vacuum cleaner.
Kind Regards,
Kevin
Very friendly and efficient staff in…
Very friendly and efficient staff in the shop. Ordering online was very straightforward.
November 2, 2025
Reply from Harvey Norman Ireland - Tralee
Hi Philomena,
We appreciate you taking the time to leave us this review. We are so happy to hear that you found our staff friendly and efficient and that ordering online was straightforward.
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Tralee
Hi John,
We appreciate you pointing out our team's helpfulness and politeness. Thank you for your feedback.
Kind Regards,
Kevin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.