Haslams Estate Agents Reviews 86

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that the company goes above and beyond. However, some customers reported dissatisfaction with the service, citing issues such as prolonged repair requests and poor communication. There were also mentions of difficulties with property conditions upon moving in and concerns regarding deposit returns.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, clear... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Location

Customers had ambiguous experiences with location. While some reviewers highly recommend the service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had such a fantastic experience with Haslams whilst putting my house up for rent. From start to finish, the process has been smooth, professional, and stress-free. A special mention has to go to... See more

Rated 5 out of 5 stars

I've been renting a flat through Haslams for five years, and I just renewed my tenancy for the sixth year last month. A special thanks to Katie Wild, who has always handled each renewal efficientl... See more

Rated 5 out of 5 stars

I needed to add my fiancée as a permitted occupant at a property managed by Haslams, and Katie Wild came through for us. She walked me through exactly what documents were needed, helped me pull everyt... See more

Rated 5 out of 5 stars

I’ve personally worked in lettings, Laura is an absolute lovely negotiator. Couldn’t recommend her more. Katie has also been great & so has Isobel. We haven’t moved into the property yet so will wait... See more


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser

Written by the company

Haslams Estate Agents is proud to be known as Reading’s leading and award-winning estate agency for residential property sales and lettings. Based in Reading town centre, we’ve been helping local homeowners, buyers, tenants and landlords move with confidence for generations. Our experienced team combines expert market knowledge with a friendly, personal approach - whether you’re looking to buy, sell or rent a property, or let an investment. We offer a diverse selection of homes across Reading and its surrounding areas - from stylish new-build apartments to spacious period homes. For landlords, our dedicated lettings and property management team takes care of everything from marketing and tenant screening to maintenance, rent collection and legal compliance, for total peace of mind and maximum return on investment. As part of Foxtons, London's No.1 estate and letting agency, we combine trusted local expertise with powerful technology, innovative marketing, and a national and international network of buyers and tenants. This partnership allows us to deliver the very best results for every client, every time. If you’re thinking about buying, selling, renting or letting in Reading, or would like a free, no-obligation valuation of your property, get in touch with our friendly team today. We’re here to make your next move simple and successful.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

86 reviews

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Rated 5 out of 5 stars

I am a relocation search agent and have…

I am a relocation search agent and have secured two properties via Haslams. I have to say they are a great agent to work with and are very professional. If I was a tenant looking I would certainly approach them as the whole process was very easy.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I recently rented an apartment through…

I recently rented an apartment through Haslams, and the whole process was smooth and straightforward from start to finish.
A special thank you to Alice Baker, who made everything so easy. She was professional, responsive, and always happy to help with any questions I had. Her support really made the experience stress-free.
I would highly recommend Haslams, and especially Alice, to anyone looking for a hassle-free rental experience. A well-deserved 5-star service!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, supportive and detailed service throughout the rental process

We had a very positive experience with Haslams Estate Agents. Alice Baker was very helpful with document checks, referencing, and communication with the landlord, which made the rental process much smoother for us, while Laura Kirby was excellent during the property viewings, explaining everything clearly, knowing each property in detail, and helping us understand the additional costs and services. We are very grateful to both Alice and Laura for their professionalism and support.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, Professional, and Highly Recommended!

I recently secured a rental apartment through Haslams and I'm very satisfied with the experience so far. I'm looking forward to moving in and will be sure to share an update once I do!

From start to finish, the process was smooth and professional. The staff were incredibly helpful when it came to arranging viewings, and the tenancy check process was impressively streamlined - fully digital with minimal effort required on my part. Communication throughout was clear, prompt, and brilliant.

A special thank you to Isobel Lunn and Katie Wild for their outstanding support during this process - I truly appreciate everything you did to make this happen!

Overall, I'd highly recommend Haslams to anyone looking for a letting agency that makes renting as stress-free as possible.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Katie Wild provides good customer…

Katie Wild provides good customer service, she monitored closely with my rental contract status and sent me the updated apartment service documents.

I had a good rental experience so far.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Property views

We saw few properties with Haslams and Laura was our agent and she has been exceptional. She explained everything patiently and engaged us in friendly conversation which made viewings very easy for us. Definitely recommend her.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth sailing

I’ve had a really positive experience working with Haslams as my leasing agents. Alice has been especially helpful—she’s very attentive and always makes sure my requests are supported. I also really appreciate how prompt she is in responding to any queries I have. It’s been a pleasure dealing with her!

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Haslams & Katie Wild

We had a great experience with Haslams Estate Agents, and in particular with Katie Wild, who was absolutely fantastic throughout the whole process.

Katie was professional, responsive, and very supportive, always taking the time to explain everything clearly and keep us updated. She made what could have been a stressful process feel smooth and straightforward, and we really appreciated her help and attention to detail.

Thank you, Katie, for your excellent service and support. We would highly recommend Haslams to anyone looking for a reliable and friendly estate agent.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Letting

I was supported by Katie Wild on the extension of tenancy agreement and she always responded swiftly!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Extension of contract with Katie Wild

I was contacted by Katie Wild regarding extension of my tenancy contract. Katie was quick to respond. She conveyed all my comments back to the landlord and with her help we managed to reach an agreement. I'd like Katie to handle my next extension, too.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Haslams agency Professional

Haslams agency has been very professional. My experience to move in has been made very comfortable and easy. Alice Baker has very courteously managed the process and guiding when necessary.
Truly appreciate the support and professionalism from the agency .

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! I had an excellent experience working with Katie Wild. The team was professional, friendly, and incredibly knowledgeable throughout the entire process. They kept me informed every step of the way, answered all my questions promptly, and made what could have been a stressful experience completely stress free.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a very positive experience with Haslams

I’ve had a very positive experience with Haslams.
A special thank you to Alice, who has been consistently responsive, clear, and supportive throughout the whole process — she really helped make everything smooth and stress-free.

I had to move in quite urgently, and I really appreciate how quickly the team acted. Michael confirmed everything with the landlord promptly, and Harry arranged the key collection and the move-in inventory at short notice, making the transition extremely efficient.

Thank you to the whole team — I’m very pleased with the service and would highly recommend Haslams.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had such a fantastic experience…

I’ve had such a fantastic experience with Haslams whilst putting my house up for rent. From start to finish, the process has been smooth, professional, and stress-free. A special mention has to go to Katie Wild, who went above and beyond to make sure everything was handled perfectly. She was always friendly, knowledgeable, and quick to respond to any questions I had. Her attention to detail and genuine care made the whole experience so much easier and more enjoyable. I couldn’t be happier with the service I’ve received and would highly recommend Haslams.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Communication has been really clear and agents have been very helpful! Alice Baker especially has been exceptionally kind and explained everything really well. The moving process has been very smooth with Haslams.

November 1, 2025
Unprompted review

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