The Hatch Chile Store Reviews 

1,161
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 280 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional quality of the fresh peppers and note that everything arrives properly frozen and securely packed. Consumers also appreciate the user-friendly website, regular updates regarding harvests, and extremely helpful customer support teams. Some reviewers were not happy with occasional shipping delays that caused items to arrive thawed or damaged. Additionally, a small number of customers mentioned receiving incorrect products or experiencing difficulty reaching support when attempting to resolve problems. A few buyers also felt that certain batches lacked the expected flavor or overall heat levels during meal preparation.

What people talk about most

Product

Users describe positive interactions with product, noting that the items arrive fresh, plump, and in... See more

Quality

Consumers find quality to be positive, highlighting that the products arrive fresh, plump, and in great... See more

Order

Reviewers mention positive feedback about order, noting that the website is user-friendly and the ordering... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Customer service

Customers had positive experiences with customer service, noting that support staff are very helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hatch Chile has outstanding products, wonderful easy website for ordering their products and great customer service and support if you have questions or need help. One of the best things is the shi... See more

Rated 5 out of 5 stars

My family has bought Green Chili from The Hatch Chili Store for over 10 years. Cooking everything from Stew to Rellenos is a delicious experience.......the taste is excellent and the house smells li... See more

Rated 5 out of 5 stars

Accurate flavor, heat! My grocery store, in California, thankfully carries Hatch during the short season, but each pepper tastes differently and they look tired... Buying them directly from... See more

Rated 5 out of 5 stars

We previously wintered off/on 7+ yrs in Elephant Butte, NM, 40 mi from Hatch, and visited Hatch often. I grew up in CA eating chili from a very young age, but there is simply no comparison to the flav... See more


Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Information provided by various external sources

The worlds best chile, grown only here in Hatch, NM


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,161)

284 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered the frozen diced chiles--so…

I ordered the frozen diced chiles--so easy to use as much or as little as you want. They arrived before the fresh batch we ordered. Out of the 10 pound load, only two chiles didn't make it. The rest were very fresh and firm and roasted up beautifully. Definitely going to order the fresh again next year and take advantage of the frozen during the winter.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fresh Green Chiles in Florida

My 10 pounds of fresh green chiles arrived in hot and humid Florida in perfect shape. All green, now roasted and resting in my freezer. I don't live in the Southwest any longer and this brought the flavor of it to me.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Order process was easy

Order process was easy. There was a delay in filling my order. I appreciated the message they sent to notify me of the delay. My chilis arrived fresh. No spoilage or damage. Very happy with my order.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

The chili was so fresh

The chili was so fresh. The shipment was very quick. The Hatch Chili Store is by far the best place to get fresh hatch chili. From New Mexico to Florida. The chili was absolutely so fresh.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Tis the Season!

Tis the Season!! I am absolutely over the moon about the fact that I can have fresh Hatch, New Mexico Green Chiles shipped directly from Hatch to me in only two days! Every year at this time in California, my family would have a chile roast that included a feast. I thought when I moved to Maui, Hawai’i that I would no longer be able to enjoy that experience but, I was wrong. I took a chance and ordered the 25 lbs box of Fresh Green Chiles from the Hatch Chile Store and I was surprised and pleased to find that they arrived in such a short amount of time and in beautiful condition! Yesterday was the day of our own Chile Roast. I’m sure all our neighbors were titillated by the smell of Green Chiles roasting all afternoon and into the evening. Our friends and we dined on a feast of Green Chile with Pork, Beans and Rice. It was delicious and the best part, along with the uniquely amazing flavor of New Mexico Green Chile, is that we have enough to freeze that will last us the rest of the year until next Green Chile Season. Thank you Hatch Chile Store!! Aloha!

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Have ordered 2 times and extremely…

Have ordered 2 times and extremely satisfied both times. My mom used to pick Hatch chilis up on her way to Colorado and share with me. She passed 6 years ago, and we tried growing them, just not the same. (Live in Arkansas.) Found your store and placed an order. Now we are able to enjoy the taste that is not like any other!! Thank you so much!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Hatch Green Chili are a yearly excitement to our taste buds.

My family has bought Green Chili from The Hatch Chili Store for over 10 years. Cooking everything from Stew to Rellenos is a delicious experience.......the taste is excellent and the house smells like like special meals are being prepared. Having roasted Chili's delivered to our home in Oregon is quick and each Chili looks beautiful.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Best Chiles In the World!

We order two 25 lbs. boxes every year, and our UPS driver is always excited to deliver them (they get a handful for the road, of course!)! It has become a beloved neighborhood event to break out the roaster and fill the air with flavor and fun. Love these guys!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot say enough about this company

I cannot say enough about this company. I order from here once a year if possible. August is the month! Hatch NM chile picking season..... and I try not to miss putting in an order every year. quick shipping and I have my order at my front door in 2-3 days after it is packed. The chiles are so good! and every single one came in tack and solid. UM UM GOOD!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Buying Direct

I have been buying Hatch Chiles for about 5 to 6 years from my local grocery stores here in California. The problem is that you don’t know the level of “hotness” you’re getting. This was my first time buying direct. I ordered X-hot and hot and was pleased with the overall level of hotness, the freshness of the chiles, and with my order in particular.
I will buy direct again. If you have XX or XXX, I’d like to try one or both.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

New Mexican by birth and can’t live…

New Mexican by birth and can’t live without my green chilis. Moved to Florida a few years ago and have to import my green chilis. Hatch has been a wonderful company to work with. Quick, good shipping costs and very well priced produce. My only complaint is my batch of hot chilis was flawless. However, my batch of medium had a few chilis that had spoiled during delivery or were cut in half during harvest. It was maybe 10 chilis max. Not something I’d hold against them and doesn’t take away from their 5 star rating. Just something Hatch should be aware of. Some customers would react very negatively to an issue like this but those kind of people are usually just miserable with their lives. Anyways keep up the good work and we’ll see you next year for my yearly fix. Siempre te esperamos

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have been buying Hatch green chili…

I have been buying Hatch green chili from this company for years! They have to ship it to me and it always arrives in great condition (even in the extreme heat not one spoiled chili) you never disappoint me! Thank you for your GREAT customer service as well as growing the BEST chili!!!

August 20, 2026
Unprompted review

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