Hat Heaven Reviews 132

•

3.4

Hat Shop

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of hats, highlighting unique and classic choices, and appreciate the consistent fit of certain hat styles. Many also report fast shipping and an easy ordering process, often receiving their items promptly and well-packaged. However, some people were dissatisfied with the product quality, describing hats as cheaply made or not matching website descriptions. Several reviewers also experienced issues with incorrect orders, receiving the wrong size or a different hat than advertised. Delivery problems, including significant delays and unreceived orders, were also mentioned by a number of customers.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the quality, unique pieces, and wide... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of hats, noting... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Website

Clients share ambiguous opinions on the website. Some customers praise the website for its ease of use, great... See more

Reviews shaping this summary

Always enjoy my orders from you all

Company replied

Hats are a quality product some made out of 100% wool ( love old school) . Love the different eras of all the teams. No problem ordering and delivered in literally about 4 days outstanding. Hat... See more

Company replied

HAT HEAVEN IS A LEGIT NEW ERA HAT BRAND WITH UNIQUE PIECES SOLELY FOR HAT HEAVEN AFICIONADOS ! THANK YOU HAT HEAVEN FOR FAST SHIPPING & CUSTOM VARIETY OF CAPS

Company replied

Have ordered over 10 hats and everyone of them have been great! I feel that they are more generous on their sizing as my head has more room. Buying from stores they always feel a little tighter. Will... See more

Company replied

Company details

About Hat Heaven

Written by the company

** WE ARE NOT AFFILIATED IN ANY WAY WITH HAT HAVEN. **

Established since 1986, Hat Heaven designs premium headwear which includes sports hats and caps. We make it a priority to reflect current and future fashion trends onto our hat designs, pulling influences from streetwear, footwear, and pop culture.

We offer a wide range of uniquely inspired caps, many of them original to Hat Heaven, and you can find MLB baseball hats, NFL hats and snapbacks, NBA caps & college sports fan hats among our products. Check out our online store and get yourself a fashionable sports hat today!

Contact info

16 East 170th Street, 10452, Bronx, NY, United States
(718) 293-7711
customerservice@hatheaven.com
hatheaven.com

3.4

Average

132 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 29% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Hat Club

hatclub.com

3.7

(52)

StockX

stockx.com

4.2

(260K)

Mariam's Collection

mariam-col.com

3.4

(94)

Hisdern

hisdern.com

3.3

(38)

Ruediger Hats

ruedigerhats.com

4.2

(272)

GeckoCustom

geckocustom.com

4.1

(3K)

Montana West USA

montanawestusa.com

3.8

(189)

Selfie Leslie

selfieleslie.com

3.8

(2K)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

3 days ago

May 7, 2026

Reply from Hat Heaven

May 11, 2026

We appreciate the support, Charles!

May 6, 2026

Canadiens 5950

I found a good looking Canadiens 5950 hat on clearance. Hat Heaven always has a great selection of top quality hats. The shipping time is good. Thank you

May 6, 2026

Reply from Hat Heaven

May 7, 2026

Great choice!

May 5, 2026

Best place to buy quality old school baseball hats…

May 5, 2026

Reply from Hat Heaven

May 6, 2026

Thanks, Scott. See you again soon!

May 5, 2026

Great hat, been waiting forever to restock.
Shipping was a little delayed but that is USPS fault!

April 6, 2026

Reply from Hat Heaven

Apr 13, 2026

Hey Christopher, apologies for the delay! Glad you're happy with your new hat.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look