Hatsfashion Reviews 

452
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the wide selection and variety of hats available, finding the website easy to navigate and the ordering process straightforward. People often find the prices to be very good, and some are pleased with the quality of the products received, noting they look as advertised. However, some customers also noted significant issues with products not matching descriptions or images online, often receiving items of lower quality or incorrect styles. Reviewers frequently reported difficulties with returns and refunds, citing high costs or unresponsiveness from customer service when issues arose. Additionally, concerns were raised about misleading product origins and poor packaging leading to damaged goods upon arrival.

What people talk about most

Product

Consumers find product quality and accuracy to be ambiguous, with many reporting that items received did not... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction.... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the very good or great prices and... See more

Website

Customers had ambiguous experiences with the website, with some finding it easy to navigate and use for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good presentation of all hats. just a picture with sweat band inside would help to confirm that it is present.

Rated 4 out of 5 stars

A great range of Hats. My only issue is that they state that hats can rolled up but the tubes are not sold as an accessory

Rated 4 out of 5 stars

It was easy to sort through the different hats. They had a great selection. For the hat I bought, they could have more pictures of the hat.


3.1

Average

TrustScore 3 out of 5

452 reviews

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3.1

All reviews

(452)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

VERY BAD experience..

VERY BAD experience... Ordered 2 hats...one at $43, the other at $70 (rounding off). They were TWO distinct hats per their website. They sent 2 of the cheaper hat...when I emailed as to (a) returning the second unwanted hat & (b) inquiring as to the status of the more expensive hat...they said they'd refund $10 as that was easier than me shipping the hat back...due to foreign rates, customs, etc. They REALLY pushed for me to take the refund. 3 separate emails, I inquired as to the "mistake" in that I ordered a 2nd more expensive hat...so where was it? I FINALLY got a straight response stating (quote)..."due to the limited ability of our workers to make the product exactly like the picture, we are sorry for this, here to compensate you $20". SO...they're selling stuff they admit they do not HAVE and cannot MAKE. They gave me a $20 refund for a hat I DID NOT order...and REFUSE to provide or further refund for the $70 hat. Just a fraud and a rip off...and...since I accepted the $20...that KILLS me as far as any resolution to PayPal to recover . The website says these are handmade in Ecuador...they come from an address in CA. The place you "pay" is "Digital Technologies" (nothing to do with "hats")...and you're emailing "Service" in the Far East. A TOTAL scam...NOTHING about these people is "real".

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a straw hat for £30

Ordered a straw hat for £30, arrived fairly quickly, but completely wrong size and colour. They dissuade you from re-centring it on postal grounds of cost and likely being lost and offer a minimal refund instead if you agree to keep the hat. I suggest you do not buy from this site, as there are loads of reviews like mine.

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

A true scam

A true scam, the hats are of terrible quality, they do not correspond to the size offered, again everything is a scam, nothing is similar to what they offer in the photographs. don't buy anything!!!

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

Do not stand behind their products

Do not stand behind their products. Ordered two hats of the same size; one was smaller than the other and did not fit. Refused to correct their error. Worst customer service I have ever experienced. RECOMMENDATION - do NOT buy from them. Period.

August 20, 2024
Unprompted review
Rated 4 out of 5 stars

smart hat

The hat arrived earlier than I expected!
Looks great and well made
A slightly tighter fit than measured, however it’s hand made so perhaps I should expect that.
Now I need to pack it for my holiday and I’m not confident that it will be ‘foldable’ as described- we’ll see!

August 11, 2024
Unprompted review
Rated 1 out of 5 stars

Worst customer service in my life

Worst customer service in my life. As others have stated, they want the returns shipped to China when the shipping address is from California. Two of the hats ran smaller than stated. I am still trying to negotiate more than $10 refund.
The quality of the hats are very good for the price but no one should ever order from this site because of their unethical business practices.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

TO BE ABLE TO GET WHAT YOU ORDER!!!

I LIKE YOUR WEB PAGE, THE ONLY PROBLEM I HAVE JUST WANTED TO MAKE YOUR THIS TIME I GET THE PRODUCT I ORDERED AND IN GOOD CONDITION,
I ORDEWR THREE 100X HATS A FEW MONTHS A GO, I RECEIVED 1 IN GOOD CONDITION, ONE CAME IN AS A 6 XXXXXXX AND THE OTHER ONE HAD NO LINER AND CHEAPEST MADE HAT I EVER SEEN, I TRY ONE MORE TIME THIS IS A GIFDTY FOR OUR PASTOR AT COWBOY CHURCH, AND I AM SURE A LOT OF US WANTS TO ORDER MORE HATS. PLEASE SEND THIS ORDER OUT ASAP AND CORRECT, GOD BLESS YOU AND YOUR STAFF.
DAVID WESTERFIELD
PHONE 270-315-5768

August 8, 2024
Unprompted review

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