Hattons were always one of the best model shops. Always well priced and well stocked. Very efficient service and prompt response's to queries by friendly staff. Hattons Originals products were exc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased some unpainted dapol wagon bodies shortly after hearing that Hattons were closing. They arrived very quickly and well packaged. My wife and I have ordered new items occasionally from the... See more
Company replied
Just before Christmas I ordered a very rare pre owned O scale vehicle, the Bentley State Limousine by Minichamps. It was despatched the same day and arrived before Christmas. Amazing service, great pr... See more
Company replied
Bought a £200 + pre-used loco from them and received a loco with the wrong livery, motor doesn't work and was received in super dirty condition. The livery of the current loco is priced £100 cheaper t... See more
Company replied
Company details
Information provided by various external sources
hattons.co.uk from Hatton's Model Railways. Model trains from all the major manufacturers in OO gauge, N gauge and others. Your single source for model railways.
Contact info
Montague Road 17, WA8 8FZ, United Kingdom
- hattons.co.uk
4.5
Excellent
160 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought new but it came with broken box…
Bought new but it came with broken box and missing part inside. Second bad experience in Hatton's, to me its the last one.
December 14, 2018
Unprompted review
Top sellers.
I buy quite a few products from Hattons, they are always reliable, well packaged and considerably cheaper than buying from the manufacturer. Every time I receive a parcel there's a hand written thank you card inside, makes it a very personal buying experience. I would never purchase any models from anyone else, they are that good!
July 6, 2018
Unprompted review
Excellent!
Recently placed 3 orders at Hatton's. All were delivered very quickly, within 2 days or ordering. All were well packaged. I would highly recommend Hatton's to anybody with an interest in model railways. Can't fault them in any way.
June 24, 2018
Unprompted review
The place for model railways
I have ordered many items from Hattons over the year's. They have always given me great service, they nearly alway have what I'm looking for and if not. Will email you as soon as it's in, would recomend them to anyone who needs anything for model railways
March 2, 2018
Unprompted review
Dear Christine Hatton
Dear Christine Hatton. Thank you for you product at Model at hattons Railways. Im very happy with my product and very happy with your servise you provided. Vantastic model. CBowater
February 17, 2018
Unprompted review
Hatton's experience
I have dealt with Hatton's on quite a few occasions and have been impressed with the overall service.
With this particular order, I wasn't quite so satisfied - I was lucky to have received my model intact. I do not believe the item was packaged very well.
Furthermore, the tape holding the box together was beginning to peal.
The tracking number provided was unable to be found when entered on the Royal Mail website.
On a positive note, I was pleased with the price and the product itself - It'll fit in well with my collection.
January 4, 2018
Unprompted review
great service products as described …
great service products as described quick delivery services super stuff
December 23, 2017
Unprompted review
1st Class Service
1st Class Service from friendly, knowledgeable and helpful team. Well lit showroom with large array of items and offers for you to peruse. Great day out.
December 17, 2017
Unprompted review
Always was 1st Class and still is.
Been dealing with Hattons from the days when it was run by Norman from the original Shop in Smithdown Road, it has always been No 1 for service and continues to be so in this digital age. Long may you reign.
December 13, 2017
Unprompted review
Never any problems with Hattons 1st …
Never any problems with Hattons 1st rate service . friendly helpful staff would recommend
November 7, 2017
Unprompted review
Great company
Great company, always good with comms and update info and deliveries always on point.
July 17, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.