Haven Life Reviews 

1,102
•
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

The website is easy to review. Coverage level I requested meant testing. That was a little clunky due to communication between their 3rd party, but haven life agents were timely with email communicati... See more

Rated 4 out of 5 stars

Overall application was an average/good experience. Did require a medical exam even though I'm under 40 and in great health. That kind of dragged the process out. First schedualed exam was canceled... See more

Rated 5 out of 5 stars

Super easy! I was putting off purchasing life insurance as all I wanted was a term policy and was dreading the thought of having to meet or speak to a broker and deal with the dreaded upsell tactics.... See more

Rated 5 out of 5 stars

Haven Life is just what I was looking for. I had been turned down for life insurance by other companies due to previous medical history. Haven life went further to find out if I qualified. Happy to sa... See more

Company details

  1. Insurance Agency
  2. also in
  3. Financial Consultant

Information provided by various external sources

Haven Life Insurance Agency, LLC is a life insurance startup, backed by MassMutual, that offers a simple online experience for buying high-quality and affordable coverage. Driven by a mission to make life less hard, we're transforming the typically time-consuming and confusing process of buying life insurance into one that's easier, faster and just plain better. For more information about Haven Life, please visit havenlife.com.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

All reviews

(1,102)

1 review in the last 12 months

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Rated 5 out of 5 stars

I recently signed up for Haven Term…

I recently signed up for Haven Term life insurance and it gave me comfort in knowing how simple it was to apply. No hassle, no one coming to your house and affordable pricing monthly. It gave me a piece of mind knowing things will be taken care of.

April 28, 2021
Rated 5 out of 5 stars

Very early but very encouraging.

I just started with Haven Life last week. The process to enroll on-line was very simple and straightforward. When an issue came up with my history they communicated the problem and together it was rectified. I had decided to use Haven Life after researching on the web. They came up in the top or number one in most if not all lists.

April 14, 2021
Rated 4 out of 5 stars

My experience and rate quote

I was pleased with my rate quote and the ability to choose different amounts after I was approved. Haven scheduled my exam quickly and their website is easy to navigate during the process. I know underwriting takes time as to ensure a client is insurable, but I felt my underwriting process was quite lengthy. Part of it was my doctor had retired and getting medical records took some time on the clinic's end. I would have liked for Haven to be more proactive in informing me more about the details of the delays, but they did so when I contacted them. Customer service was very courteous. Underwriting was very thorough evidently, but I am fine with that as it allowed me to get preferred rates. I would recommend Haven to a friend. If the communication would have been more proactive and the process a little less lengthy (it was about 3 months start to finish), I would rate them 5 stars

April 13, 2021
Unprompted review
Rated 4 out of 5 stars

The rates are wonderful

The rates are wonderful. The whole process took a lot longer than I expected. There is no lab close by so I had to wait over a month to get an appointment for the medical exam.

April 8, 2021
Rated 1 out of 5 stars

Horrible Customer Service

After signing up for the health exam, and proactively calling to confirm the appointment - the person scheduled to conduct the exam was a no-show. After calling back to see what happened was told that the person scheduled was actually not working that day. A waste of an entire work day and inconvenience of having to fast. Haven Life's response was sending me around a circle of auto responses with no resolution after multiple attempts on my part. I have since found another life insurance provider who was a much better fit and no health exam was required due to my demographic information.

March 30, 2021
Unprompted review
Haven Life logo

Reply from Haven Life

Hi Emily,

I'm so sorry to hear about your experience and inconvenience this has caused you.
We try our best to provide exceptional customer service and ensure a seamless process. Obviously here, we failed to meet those standards. With that said, we want to address your concerns properly and ensure this doesn't happen again. We'll be reaching out to you directly to get additional information.

Best,
Paya
Haven Life Customer Success

Rated 5 out of 5 stars

Fantastic Option For Life Insurance

The overall process of getting term life insurance with Haven Life was really simple. Everything was upfront and you didn’t have to jump to any hoops to get insured. Also, Haven Life did a great job explaining all of the things that are included in the policy. It wasn’t overly complex which was great. If you have a family and want to protect your loved ones, I will recommend that you strongly give Haven Life a chance. If you’re single without children and a significant other, I still suggest you give Haven Life a chance. The rates of Haven Life are affordable, which makes Haven Life such a great option if you’re searching for life insurance. Haven Life was simple to get and it’s affordable!

February 28, 2021
Rated 5 out of 5 stars

For us older folks

This is for us older folks. I decided to finally get some term life insurance or should I say with a twist of the arm from my wife.
I am 64 years old. Just to clarify, I am in very good health, lean and very active. Only had a lumbar fusion surgery.
Anyway, I compared two companies based on my research that included this company and my current insurance company that will remain nameless other than they attract former military.
So, I read other reviews about this company requiring a health examination,etc, etc. same holds true with that other company. Of course a company will perform their due diligence and base their decision on your overall health especially at my age compared to a thirty year old! I can not fault them.

I already had a medical exam with that other company as I waited for their obtaining my medical records from my local VA Medical Center. I informed Haven Life of this and they were able to obtain a copy of the medical exam (no need to have performed twice) and received my VA records. This process takes time and it is not the fault of the company.
I estimate the process took approximately 5 to 6 weeks.
Unlike the first company, I strongly feel Haven Life (special recognition to Catherine) provided service excellence by keeping me informed along the way and listening to my concerns.
Haven Life offered me a much better rate than the for mentioned. I expected to pay a much higher rate at my age but it is what it is.
Bottom line here for us older folks (I believe you must obtain this insurance under age 65) is if you are prepared to pay higher premiums compared to a younger person, obtain a fair competitive priced premium, experience excellent customer service, and willing to be a little patient during the process, then you came to the right place.

February 24, 2021
Rated 5 out of 5 stars

Efficient

Haven made the life insurance process very streamline and efficient. The team was great when it came to requesting my additional info and the approval process did not take long at all. Very thankful to Haven for everything.

February 14, 2021

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