Hawco Group  Reviews 134

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making the entire process pleasant and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial inquiries to vehicle handover. Consumers are particularly impressed with the quality of the products and the seamless user experience. However, some customers also noted issues with after-sales support, describing it as poor and requiring numerous follow-up calls for updates. A few people mentioned receiving vehicles with minor defects upon collection, such as scratches or worn parts, and some raised concerns about certain product applications. There were also isolated reports of excessive labor costs for minor repairs and a new vehicle being delivered with low fuel and a detached interior lining.

What people talk about most

Staff

Customers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service. Customers frequently praise the knowledgeable and helpful... See more

Product

Reviewers express satisfaction with the product, often highlighting the excellent condition and performance... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

We don't react well to salesmen pressuring us to buy so had walked away from other garages doing very good finance deals. The salesmen at Hawco allowed us to look at the car without pressure, but a... See more

Rated 5 out of 5 stars

This was our first visit to the Skoda showroom in Inverness and were so impressed with the quality of the Skoda Elroq we decided to buy one after a test drive. Your sales specialist Sarah Micallef was... See more

Rated 5 out of 5 stars

Excellent service from entering the showroom from product knowledge to going the extra mile to find the car we wanted a stress free and enjoyable experience. Keeping in touch by email and phone conta... See more

Rated 5 out of 5 stars

Top quality service by Highland Audi. Very professional from start to finish. The documentation piece which is usually painful, is very straightforward. Communication was excellent throughout... See more

Company replied


Company details

  1. Car Dealer
  2. Audi Dealer
  3. Car Repair and Maintenance
  4. Used Car Dealer
  5. Volkswagen Dealer

Written by the company

Hawco Group has been proudly serving customers across the north of Scotland for over 70 years, earning a strong reputation for friendly, professional service and a commitment to putting customers first. Now part of the John Clark Motor Group, Hawco Group continues to operate Škoda, Volkswagen and Audi dealerships in Inverness, Elgin and Peterhead, maintaining its long-standing local presence and trusted approach. We offer a wide choice of new and used vehicles, supported by comprehensive servicing, parts and aftersales care. We believe our relationship with customers goes far beyond the initial purchase, and delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is central to everything we do.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

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Rated 5 out of 5 stars

Liam Brown and his salesman Jordan…

Liam Brown and his salesman Jordan Darge were helpful and professional in helping me with my new car purchase.
The whole process was dealt with efficiently.
Other staff I dealt with were also helpful and courteous.
The showroom and facilities are all well maintained.

April 9, 2026
Rated 4 out of 5 stars

Audi Q2.

I had a very nice experience when buying my new Audi Q2,Erin the sales rep at Highland Audi Inverness helped me fill in all the documents,she made me feel relaxed when doing this.
Everything was done very professional,from start to finish.
Thankyou
J.Urquhart.

April 2, 2026
Rated 5 out of 5 stars

Fantastic service at Hawco Volkswagen Inverness

We had a fantastic experience buying our first electric car at Hawco Volkswagen Inverness. Martin Little was our sales specialist and provided us with great service from start to finish. We are delighted with our new car and Martin made our purchase experience so smooth and efficient and we were very grateful for all his help.

April 2, 2026
Rated 5 out of 5 stars

Quick, reassuring and genuinely helpful

Engine issue in the Highlands and Hawco Škoda Inverness were spot on. They advised us by phone straight away on what to do to avoid worsening the problem, and guided us clearly on AA recovery.

At the dealership we had a warm, professional welcome, the car was taken in promptly and diagnosed quickly, which helped us arrange transport back home. They also proactively shared the diagnosis and parts info with our local Škoda dealer to speed up repairs.

Bonus points: they offered to drop us into Inverness city centre and kept us updated at every step. Couldn’t fault them, highly recommend !

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

A great experience with Connor from…

A great experience with Connor from Highland Audi, from the first day I walked in, I was welcomed with a big smile, friendly handshake and a cup of coffee, Connor looked after me so well, listening to all my needs, price range, age of vehicle, etc etc, the whole process was such a great experience, everything was explained so well, from start to finish, and I always felt I was being looked after, Connor has such a nice manner about him, no pushy sales talk or pressure on me to buy a vehicle, the day I picked the vehicle up was again another lovely experience, the vehicle was presented to me in top condition, inside and out, any questions I had about the vehicle (my first EV) were answered clearly and I drove away with a very good understanding of how my new EV operates. I honestly can’t thank Connor enough, for making my experience of owning a new vehicle such a great one, thank you so much Connor.

April 2, 2026
Rated 5 out of 5 stars

First time buying an EV

First time buying an EV & sales did excellent job advising and guiding us to a car which would suit us & our needs
Excellent service & after sales helping with all questions we had

April 1, 2026
Rated 5 out of 5 stars

My experience with Hawco is absolutely…

My experience with Hawco is absolutely perfect.
From the day I decided to purchase a car until the day I collected it. The salesperson was helpful and informative and explained everything with knowledge and understanding to my needs.
A brilliant and friendly company to deal with, going beyond their requirements for a driver coming from the Northern Isles.

April 2, 2026
Rated 5 out of 5 stars

Excellent sale staff

The sales team are all so friendly welcomed to showroom. Aidan who sold me car was knowledgeable and offered assistance and found me my perfect car. Talked me through all my options and answered all my questions. Pleasant an courteous an asset to Highland Audi. Was very impressed.

April 2, 2026

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