Hawes & Curtis Reviews 

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TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Order did not arrive. I followed up with customer service. They told me a refund would be processed straight away. 3 weeks later, I received an email confirming that the suit had been lost in transit... See more

Company replied

Rated 5 out of 5 stars

As someone who is wearing RM Williams boots all the time, getting 2 pairs here, I was actually pleasantly surprised when the boots arrived. I didn't expect much, as I wasn't familiar with the bamrand... See more

Rated 5 out of 5 stars

I don't usually write reviews however, in this case, I really want to tell people about these amazing shirts! Ordering online from Australia can have it's challenges however my shirts arrive... See more

Rated 5 out of 5 stars

I ordered two blouses, classic style with tie bow collar, I was unable to find anything similar in Australia in either style or quality. It took a little over a week from order to delivery and what a... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Hawes and Curtis is a Jermyn street luxury shirtmaker. We have a large range of luxury shirts and luxury accessories for both men and women. Visit our online store today!


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3.8

Great

TrustScore 4 out of 5

728 reviews

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3.8

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(728)

1 review in the last 12 months

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Rated 4 out of 5 stars

As always, very happy with the product

As always, very happy with the product.

4 stars only because of a minor (quickly & professionally rectified) glitch with stock availability.

Any other time, it's unquestionably 5 stars.

Cannot fault the customer service.

July 25, 2023
Rated 1 out of 5 stars

Get ready to be disappointed at sale time

I have previously purchased shirts from Hawes & Curtis. Their problem however is that they frequently hold 'sales' but then sell out of items and so are unable to fulfil the order. They will say that demand is such that it sells out, of course, but funny thing is a stock level is stated and decreases as the time goes by, other online shirt retailers like the far superior Claudio Luigi operate sales yet somehow manage to ensure stock exsits when they take your payment, totally unlike Hawes & Curtis. Of course they suggest you can order something else, but at full price. Its sharp practice, there is no other way of putting it. On the last occasion that this has happened they confirmed the order, yet again took payment, then a WEEK later said one shirt was out of stock, then a WEEK after that advised the whole order was out of stock and so the order was cancelled. Why don't they know immediately the order can't be fulfilled. The customer services are so poor. Luke from their customer services gave plenty of rheteroic to start then simply refunded payment, after they had held the funds for sometime. I won't shop with Hawes & Curtis again as a result of the latest debacle, and I would warn anyone don't count on them fulfilling orders, and non existent customer service is also pretty much guaranteed. I like their shirts in fairness, and I have plenty of them that last well, but they've finally worn me down with their poor online ordering and unethical way of promoting themselves. If they know it is a problem, and others manage not to constantly disappoint their customers why don't they do anything about it rather than rely on the sorry 'its tough, unprecedented demand at sale time' as their only mitigation. I won't go back and warn others to be ready to be disappointed.

August 5, 2023
Unprompted review
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Reply from Hawes & Curtis

Hi Robert,

Thank you for your review.

We are extremely sorry for this out of stock inconvenience and the disappointment at your end is completely justifiable. Customer satisfaction is our topmost priority and I can assure you this is not standard practice for us. We are looking at ways to improve our stock representation.

To reassure you, the item was in stock at the time you placed the order. However, when multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens during busy periods.

Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com 

H&C CS

Rated 3 out of 5 stars

I like your blouses but seemed to have…

I like your blouses but seemed to have no sizes in the ones I liked

July 4, 2023
Hawes & Curtis logo

Reply from Hawes & Curtis

Hi Rowena,

Thank you for your review. Your feedback helps us do better.

Customer satisfaction is our topmost priority and we are always looking at ways to improve our stock representation. During our busier sale periods, our most popular items can be depleted of stock fairly quickly and we apologise for this inconvenience.

You are always welcome to send us an email at customerservice@hawesandcurtis.com with a product code / link to the item(s) you are interested in and we'll be happy to check when these will be re-stocked.

Wishing you a lovely day ahead.

H&C CS

Rated 1 out of 5 stars

Allowed suit and shirt to be purchased…

Allowed suit and shirt to be purchased and ordered and paid for and two days later said out of stock.

July 24, 2023
Hawes & Curtis logo

Reply from Hawes & Curtis

Hi Daniel,

Thank you for your review.

We are extremely sorry for the out of stock inconvenience and the disappointment at your end is completely justifiable. Customer satisfaction is our topmost priority and we can assure you this is not standard practice for us. We are looking at ways to improve our stock representation.

To reassure you, the item was in stock at the time you placed your order. However, when multiple customers purchase the same item at the same time, the product becomes unavailable. This can unfortunately happens during busy periods such as Sale Times.

Please kindly note, an email was sent within 24 hours of your order having been placed. Should you require any further assistance at all, please do not hesitate to contact us at customerservice@hawesandcurtis.com.

Wishing you a lovely day ahead.

H&C CS

Rated 5 out of 5 stars

Style, quality and fit

I ordered two blouses, classic style with tie bow collar, I was unable to find anything similar in Australia in either style or quality. It took a little over a week from order to delivery and what a very pleasant discovery, both blouses fit beautifully and are well finished. Versatility is another great feature, I can easily wear either of these blouses at a weekend lunch, at work or out on the town for dinner with friends. Very happy with my purchase and will definitely be back. Ticks all the boxes on style, fit, quality, service and cost.

July 15, 2023

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