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Hawk Host Reviews 171

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, often within minutes, even for complex issues. The service is frequently described as excellent, with many people highlighting the reliable uptime and the overall value for money. Consumers appreciate the straightforward sign-up process, the absence of hidden fees, and the thorough explanations provided by the support team. However, some customers expressed dissatisfaction with the website's performance, citing issues with aggressive throttling that can cause sites to go down or slow down, especially for WordPress sites with plugins. A few people also mentioned concerns about overselling, leading to slowdowns during peak hours, and a lack of true dedicated server options.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional service,... See more

Website

Clients share ambiguous opinions on website experiences. Many customers praise the speed and reliability of... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the support... See more

Response time

People report positive experiences with response times. Many customers highlight the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve probably been with HawkHost for almost 20 uninterrupted years. Wow… saying that out loud made me feel old. I’ve only used the shared hosting plan and VPS a couple of times. Good performance... See more

Company replied

Rated 5 out of 5 stars

I've got no complaints. Customer service is responsive, but I can't remember the last time I contacted them. My biggest issue with a host is uptime. Other than one relatively long outage over a... See more

Company replied

Rated 5 out of 5 stars

I really wish I found Hawk Hosting sooner. Their shared and semi-dedicated plans are affordable and upgradable, and offer cPanel, Softaculous (one-click WordPress installs), SSH access, unlimited FT... See more

Company replied

Rated 5 out of 5 stars

I have been with Hawk Host since September, 2008, availing of their shared hosting. Throughout the 17 year period the service has had excellent uptime. Support tickets are answered swiftly and... See more

Company replied


Company details

  1. #3 of 4 best companies in Web Hosting Company
  2. #2 of 4 best companies in Cloud Computing Service
  3. #3 of 3 best companies in DNS Provider
  4. #1 of 4 best companies in e-Commerce Solution Provider
  5. #3 of 4 best companies in Email Service Provider
  6. #2 of 2 best companies in VPN Service

About Hawk Host

Written by the company

Hawk Host is a Canadian company founded in 2004. Our hosting services currently include shared hosting, reseller hosting, semi-dedicated hosting, VPS, and cloud computes in 7 locations globally:

  • Dallas TX USA
  • Los Angeles CA USA
  • New York City USA
  • London UK
  • Singapore SG
  • Hong Kong China
  • Toronto CA

In addition to hosting services, we also offer domain name registrations, SSL certificates, and email hosting.

Hawk Host offers 24/7/365 support through email, helpdesk, and live chat.

In addition to our general shared hosting services, we offer specialized high-performance plans, WordPress hosting packages, and Advanced DDoS Protection as an upgrade within our Dallas, TX, USA, and Los Angeles, CA, USA, data centers.

We operate our networks and private cloud infrastructure, all built using enterprise high-performance NVMe drives, enterprise RAM, and the latest iteration of AMD or Intel CPUs. The underlying software is operated on Storpool, an industry leader in the high-performance cloud storage space.

We are not operated by a large conglomerate or hosting entity. Instead, we are a small business still owned and directly operated by the same founding partners who created Hawk Host in 2004.

Learn more at https://www.hawkhost.com/about/

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

171 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Experience Hawk host service

You support quite quickly and enthusiastically

June 4, 2025
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Reply from Hawk Host

It's great to hear you've had a good experience with our support team! Thank you for hosting with us and thank you for leaving a review :)

Rated 5 out of 5 stars

Rock solid service and the best tech…

Rock solid service and the best tech support out there!

June 2, 2025
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Reply from Hawk Host

Our tech team will be very happy to see this feedback :) -- thank you for the review and thank you for hosting with us!

Rated 5 out of 5 stars

I've been with Hawk Host for about 15…

I've been with Hawk Host for about 15 years. They are the best. The very few times I've had to open tickets, they respond very quickly. Usually the trouble is something I caused or just don't understand and they're always gracious and helpful.
They have a customer for life.

May 31, 2025
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Reply from Hawk Host

Thank you for your loyalty to our hosting, thank you for leaving a review, and thank you for the positive feedback over your support experiences. We will do our absolute best to continue meeting (and hopefully exceeding) those standards for another 15 years to come.

Rated 5 out of 5 stars

Superb Service

Ten stars. Prompt responses, accurate in all details, fully satisfactory. In 15 years with Hawkhost this has been my consistent experience. This company sets the high standard.

May 28, 2025
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Reply from Hawk Host

Simply put, thank you for hosting with us for *so* long, and thank you for taking the time to leave this kind review. It's very much appreciated.

Rated 5 out of 5 stars

Customer service counts and Hawk Host…

Customer service counts and Hawk Host has never let me down after more than a decade. Thanks guys!

May 7, 2025
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Reply from Hawk Host

Thank you for hosting with us for over a decade now, loyal clients like you really do make a difference. We look forward to a second decade of working together :)

Rated 5 out of 5 stars

Great personal service

I moved my site to HawkHost a few weeks ago. The experience was quite pleasant. Their support staff were very knowledgeable and quickly helped me with a variety of questions and problems. Got me up and running quickly.

May 15, 2025
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Reply from Hawk Host

Thank you for taking the time to leave a review! We're glad things are going well, and we look forward to hosting with you :)

Rated 5 out of 5 stars

Okay

Okay. It stable

May 17, 2025
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Reply from Hawk Host

We do our best to provide a stable and reliable hosting environment, and we're glad you've noticed that! Thank you for hosting with us and thanks for leaving a review!

Rated 1 out of 5 stars

This is a terrifying scam, and they should be held accountable!

After thoroughly researching basic web hosting plans, I chose Hawk Host for my small business and registered for a 2-year plan, paying $76.71 USD. However, they later locked my hosting account, labeling it as "Fraud." When I attempted to set up my website, I discovered that there were no active products in my account, and its status had been marked as fraudulent. There was absolutely no follow-up or contact from their side. This is a terrifying scam, and they should be held accountable!

May 16, 2024
Unprompted review
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Reply from Hawk Host

EDIT: We've asked this user for their account details. Records show the customer received and used an active hosting service from 03/08/2023 to 03/08/2025. The service was then canceled due to non-payment from the customer on their renewal invoice. No products in the history of the account details they provided were ever flagged as fraud.

ORIGINAL REPLY: All orders with Hawk Host are subject to our standard fraud check. Any order that does not pass our fraud check is closed, and the payment is refunded in full back to the original payment source. Your individual order not passing our fraud check does not imply our hosting company, which has been established for more than 20 years, is "scamming" you. We welcome you contacting us directly instead of leaving inaccurate public reviews to clarify your account's status.

Rated 5 out of 5 stars

in Russia they banned information about…

in Russia they banned information about VPN, I don't remember thanks to which site I found info about hawkhost they wrote that something seems to work, inexpensive, suitable including for simple use. I didn't need to create websites, just surfing. The Russian analogue of YouTube is commercialized to the extreme, a lot of advertising, so I was looking for VPN. At first I didn't understand how to use it after receiving data on a rented server, the Internet to the rescue. I started using it through amnezia.. it didn't work, I wrote to support they said that everything is fine on their side, returning to the question about Russia. here, I accidentally installed an add-on in amnesia itself wireguard and it worked. Thanks Canada.

May 14, 2025
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Reply from Hawk Host

We appreciate you leaving a review, and thank you for using us for your virtual private server needs :)

Rated 5 out of 5 stars

Have been with Hawk Hosting for years

Have been with Hawk Hosting for years, they are always very helpful with any problems or questions I had. Highly recommend them for your hosting needs

May 2, 2025
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Reply from Hawk Host

Thank you for recommending our hosting, thank you for leaving a review, and thank you for being such a loyal customer!

Rated 5 out of 5 stars

14 years and still counting

We have been with Hawkhost for 14 years. We develop and design websites and web applications which require good quality web hosting with good customer support. Hawk Host has been spectacular in both departments. We wish them all the best.

May 2, 2025
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Reply from Hawk Host

We appreciate your kind words and we're glad to hear both our hosting & support have been reliable for you. Looking forward to another 14 years :)

Rated 5 out of 5 stars

Hawk Host is High Quality Web Hosting

I've been using Hawk Host for over 15 years. I've never had any problems whatsoever. The uptime is amazing and the cost of hosting is the best I've ever seen.

May 1, 2025
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Reply from Hawk Host

Thank you for hosting with us for so long :)

Rated 5 out of 5 stars

I had changed hosting 5 times at least…

I had changed hosting 5 times at least before I met HawkHost. I was horrified to see the incredible amount of mistakes that any hosting makes and was very worried to see that​, that sort of life was the one I was going to suffer for the rest of my life. But thank God I was wrong because I still had not met HawkHost.

I have lived very happily for about twenty years with Hawkhost. Trying to remember I would say I met them in 2004 or 2005 and, It truly is a happy life, the one you live with Hawkhost, where there is never a problem, NEVER. Sometimes ​myself (I'm 82 years old) or any of my customers make a mistake​, ​b​ut there is always a Hawkhost​ engineer ready to help​ quickly​ & efficiently.

I never saw an invoice for anything different to the services I have, they are extremely correct in that field and I have never pa​i​d a cent more that what I expected for our 90+ accounts we have, everything runs smoothly and I can​'t thank them enough for existing, as otherwise I know how things are with the other 5 or more hostings which are ranked among the best​ ones, but, when you are their client you discover awful things and you start suffering, all the contrary from HawkHost​, quite honestly the very best hosting I have tested, always among the 10 very best (and none could be at Hawkhost level of excellence).

Those are my POSITIVE COMMENTS. Insofar as to the negative points of Hawkhost, I am sorry to say that I cannot possibly imagine any at all. I would have to lie​.

English is not my mother tongue, so I'm sorry for my English :)

May 2, 2024
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Reply from Hawk Host

We are genuinely flattered with this review. I'm very glad to hear our team has helped make your hosting experience as stress-free as possible, and I assure you we'll continue to do that as long as you're hosting with us. Thank you, sincerely, for hosting with us nearly as long as we've been in business!

Rated 5 out of 5 stars

Customer since 2012

I've been a customer since 2012 and have always been happy with their service. They have consistently communicated in advance about any upcoming maintenance, even if there's only a minimal risk of downtime. Whenever server moves, hostname/IP changes, or similar updates occur, they've always provided detailed instructions to ensure I know exactly what steps (if any) I need to take.

On the rare occasions I've needed support, their team has been prompt, friendly, and efficient in resolving my issues.

Overall, I've been extremely satisfied with Hawk Host, as they've consistently met all of my hosting needs.

April 11, 2025
Unprompted review
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Reply from Hawk Host

First and foremost, thank you for hosting with us for over a decade now! That's great feedback you've provided, and I'm really glad to see you've been satisfied with our hosting all these years :)

Rated 5 out of 5 stars

Long partnership and trust

I've been hosting my projects on HawkHost for more than a decade now and I'm very satisfied with them. All recommendations.

April 8, 2025
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Reply from Hawk Host

I want to thank you for leaving this review and also thank you for hosting with us for so long :)

Rated 5 out of 5 stars

Very rapid and thorough responses

Very rapid and thorough responses to any questions or concerns.

January 7, 2025
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Reply from Hawk Host

Sounds like our support has been a good experience for you so far! Thank you for hosting with us :)

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