Haya+Lila Brand 

I believe this company is the same one as the one that called itself Melbourne. They sell exactly the same stuff. They sell awful products that look really good in the photos and then make it impossible to get a refund due to insisting that you pay to post the rubbish product back to China. In my case that postage was more than the refund!
AVOID LIKE THE PLAGUE

If I could give negative stars I would. I have been promised a refund for months since I received ZERO product. But if I get an answer it’s in incomplete sentences and then from a different person every time. I’ve followed up for months and I just get IGNORED. I want to warn everyone, do not order from here.

If I could rate zero stars or even negative 5 stars, I would. This has been the absolute worst experience I’ve ever had with a brand. I emailed them several times after placing an order and still haven’t received a response or my order. It’s been months and they still haven’t bothered. They are unprofessional, unethical, and a scam.

Please do your research before purchasing off a website. Please do your research. To put into perspective, I lost a big chunk of money and they don’t deserve the recognition or the support.

If I could give absolutely 0 stars I would. It is a complete scam! Not to mention they completely scrubbed their site, so it's no way to hold them accountable for their trash ass practices. I am so pissed I spent money and never got my dress.

This shop is a scam. after i put in my order, I haven’t received updates for a month. I asked to cancel the order and got an auto response back. I eventually received the product and it was of such cheap poor quality. I tried to return it and I was not able to - their system send you an email saying they’ll review your request instead of a shipping label or an address to ship back to. They never followed up despite my attempts to get a response back. I tried to support their business cause they’re middle eastern and so am I, but so sad I feel for such a scam.

I placed an order back in Feb 28, I didn't got a confirmation or anything but, two weeks after in March 12 "Franck customer service manager" reached out out saying the had a stock problem and they were understaffed, which okay i understood but, he stated in 10 days your order will be shipped out, it's now April 4 and nothing has been shipped and just sent me tracking number but, when you click on it "the label was just created", I've tried multiple times to reach out via email, instagram, facebook and I tried the live chat they didn't answer

Wish I can put no stars at all!
Worst company they are fraud, I never received my item they claim they refunded me they lied no refund received and they don’t answer my emails!
Requested to clarify about refund as I did not receive to original payment but NO ONE RESPONSE!!!!!
Received another item damaged sent email with picture same day received no one responded to me either so now they owe me over $170 and they are ignoring no email response not even live chat responds or a listed phone number because they know they are full of crab and they don’t have customer service
I will never buy from them and don’t recommend buying from them
I got the bodysuit that should match the leggings I didn’t receive not sure what will do with half the look!!!!
So disappointed worst company I have ever dealt with in my life

SCAM SITE. First, took over 2 months to receive the items ordered. When they came, the order was missing one item and the others were of extremely poor quality - clothing is very cheap material, poor craftmanship. Have spent 3 weeks back and forth with their "customer service" dept to initiate a refund and return but the company is not replying. Currently in the process of doing a chargeback with my credit card company.

Very disappointed!! 🤬

I made an order in November 4th for leggings and a body suit. I received an order confirmation and UPS tracking number that showed the ‘shipping label had been created’

I checked back in January thinking the order had gone missing to find the tracking was still in the same place. I emailed Haya+Lila twice asking for more information and for a refund. - No response - Then I made a comment on their instagram about my missing order and discovered that MANY other customers are also looking for their orders AND that Haya+Lila were stealing and using photos for their products. ALL their products postings are just stolen photos from models, and the original designers like Mugler with the designers logos photoshopped out. Haya+Lila eventually DMed me back with bot messages asking for my email so they can send me a 15% off coupon. That was the only response for a while every time I said something to them about my order. No actual human responses.

Eventually, I got a response from a person on instagram and in email, saying my order had been delivered to a Brooklyn NY location with USPS tracking. My address in the confirmed order is a Canadian address, I don’t have any NY addresses. They gave me USPS tracking which is completely different from the UPS one they gave me in my order. They essentially lied to me and expected me to take it. Any attempts I made to tell them that information is incorrect went unanswered. 


I’m now reaching out to my credit card to dispute this transaction. It will take time to actually get the money back which is fine, I’m determined to not let these crooks get away with stealing over $200 from me and straight up lying and being deceitful about it. I have screenshots and emails of my correspondence with Haya+Lila to prove it.

****Update: this review was taken down at the request of Haya+Lila and I was asked for proof of my accusations from trust pilot. I was able to provide a lot of references and my own documentation’s of their H+L’s interactions with me. ****

Do not shop here! I purchased four items from this shop and had issues with each of them. First, my order took almost two months to arrive, and during that time Haya and Lila ignored all my emails and DMs asking about my order. When the package finally showed up, it was missing one of the dresses, and the things that did show up was a complete joke. One of the dresses was completely missing a hem, and the straps were lopsided. The top and pants I got as a set didn’t even match and were sized completely wrong. Every item I received is unwearable. Oh and don’t try and get a refund from these scammers because they will come up with excuses and then block you.

Been waiting over a month for this order... still haven’t received tracking info, “customer service” has been telling me “it will ship in two days” for weeks now. Really upset that I was completely scammed, should have done more research prior. Do not order from here.

Terrible quality and poor customer service. The dress was legit falling apart when it arrived and looks nothing like the photo on their site. Will never shop here again.

Purchased what was supposed to be a "set" from this site without researching first, and seriously regret that decision. The items are completely mismatched and the quality is GARBAGE. These aren't just knock offs, they are unwearable trash. Will be requesting a refund immediately.

Buyers beware - what you see on their site is not the actual product they are selling.

A total scam! Eventually she will be in prison. Steals from everyone. Refuses to refund after selling the most horrendous quality clothing.

HAYA AND LILA IS A SCAM SITE. Their entire Instagram and website are filled with images they stole from legit sites such as Orseund Iris, Cult Gaia, For Love and Lemons, Zara, With Jean, Are You Am I, etc.

They also steal photos from influencers to try and seem more legit. The photos do not represent the actual product they sell. Search the hashtag #HayaAndLila and you'll see all the reports of fraud.

I made the mistake of purchasing before I knew any of this and the items took two months to arrive and did not even come close to matching the descriptions or photos on their site. They block all negative comments online too, so beware!